Dairy Queen Grill & Chill

My husband tried to ask a question in the drive thru the guy was saying no then a very rude female shouted through the microphone “no, we can’t do that”. She wasn’t even the one working the drive thru. Just rude customer service when you can’t ask a question. When I drove around to the window we could hear them laughing about what she had just done like she was proud of her nasty attitude.

Atmosphere: 1

Food: 1

Service: 1

Polite and cheerful team members also very clean and well maintained.
The banana split is still as good as ever💯

Atmosphere: 5

Food: 5

Service: 5

This place tried to poison my dog I asked for a pup cup and they gave me vanilla ice cream 1 star
Taking them down !!!!

Atmosphere: 2

Food: 1

Service: 1

Warren Buffet would be highly disappointed to find out this location has no chocolate ice cream or twist at this location.

Atmosphere: 1

Service: 1

They have the worst customer service EVER ! Went here last night couldn’t get clear answer about of onions came on the burger or not then the girl yelled at me . As well as me asking to speak to manager and he said he was to busy ! Arianna is a great cashier during the daytime and the daytime shift ! DONT GO AT NIGHT IS MY ADVICE !!!

Atmosphere: 1

Food: 4

Service: 1

We had to wait about 15mins to put in our order. The cashier was too busy on their phone to greet us,take our order. The food was amazing 👏 thank you to the cook. The other staff got our shakes and they were awesome. The manager looked at us then fussed at the staff. They were young but doing the best they could. My opinion only I would put the cashier in the back somewhere so they could not be seen. Their customer service was a negative. Kudos to the other staff way to go. Over all it was good. Stars were lost only because of again CUSTOMER SERVICE...and no I won't be back.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Fries, Cheeseburger

Love a blizzard!!

Atmosphere: 5

Food: 5

Service: 5

Without a doubt the worst customer service I’ve experienced this year. One of the women working the drive through window had an awful attitude from the moment we arrived. One of the most unpleasant experiences I’ve ever had at a Dairy Queen. She responded to every request with an unpleasant attitude, belittling us for asking simple questions. DO NOT come here unless you want to leave with a bad taste in your mouth.

Atmosphere: 1

Food: 4

Service: 1

I work in transport but in my home state DQ is a favorite burger joint of mine.
Don't like eating out again but yesterday I had to ask I was just arriving after a long drive from the east coast.
Saw three young people when I entered.
I heard a faint voice great me which was great to hear.#1
Was able to scan the room as I checked my surroundings and it was very tidy, everything wiped down and very very clean from tables, to the floors. Looked at the menu briefly figuring out what I wanted and then a nice young lady comes out from the restroom maybe and greets me and takes my order.
I ask if I may use the restroom and she says yes. I walk in and it took is very clean.
After a couple minutes I get my order and when a totally different young lady walks my order around counter she politely hands them to me and tells me she had written #2 and #4 on my bags.
Not sure whom the manager is, and not sure who's parents these young people are or anything like that
But to THE ENTIRE STAFF that evening.

You guys(gals) as well are off the chain👏👏👏👏🫡💯💯💯👍👍👍👍👍🙏🥳🥳🥳🥳🥳🥳🥳🥳
The Bible says do everything as if doing it unto the Lord, and that verse is one I keep written on the tablet of my heart, but if I could describe what my visit to The DQ is Opelika was like I'd say it was something heavenly!!!
Food was A1 (perfectly built) and put together)👌🥰🤤🤤

Atmosphere: 5

Food: 5

Service: 5

Best chili cheese fries in town! They are like you remember them.
My burger was made fresh.

Atmosphere: 5

Food: 5

Service: 5

EXPENSIVE! I eat at Dairy Queen all over the United States. Never have I ever been up-charged $.50 each for lettuce and tomato. Plus, their prices are more expensive than I have paid at any Dairy Queen, anywhere. Hard pass!

Over charge for all Ice Cream items that aren't even full. Very conservative.

Atmosphere: 1

Food: 2

Service: 2

I placed a mobile order and it was ready quickly but I ordered a 6 piece honey bbq chicken tender combo. 1. Barely any sauce whatsoever. 2. The inconsistency with the sizing of the tenders is actually ridiculous. Employees were not the nicest but nothing special. At least the food was hot but definitely not worth the money spent.

Atmosphere: 3

Food: 1

Service: 2

After being disappointed by Sonic we came to DQ for shakes. Fast and friendly service.

Food: 5

Service: 5

After being disappointed by Sonic we came to DQ for shakes. Fast and friendly service.

Food: 5

Service: 5