Dairy Queen Grill & Chill

Love a blizzard!!

Atmosphere: 5

Food: 5

Service: 5

Without a doubt the worst customer service I’ve experienced this year. One of the women working the drive through window had an awful attitude from the moment we arrived. One of the most unpleasant experiences I’ve ever had at a Dairy Queen. She responded to every request with an unpleasant attitude, belittling us for asking simple questions. DO NOT come here unless you want to leave with a bad taste in your mouth.

Atmosphere: 1

Food: 4

Service: 1

I work in transport but in my home state DQ is a favorite burger joint of mine.
Don't like eating out again but yesterday I had to ask I was just arriving after a long drive from the east coast.
Saw three young people when I entered.
I heard a faint voice great me which was great to hear.#1
Was able to scan the room as I checked my surroundings and it was very tidy, everything wiped down and very very clean from tables, to the floors. Looked at the menu briefly figuring out what I wanted and then a nice young lady comes out from the restroom maybe and greets me and takes my order.
I ask if I may use the restroom and she says yes. I walk in and it took is very clean.
After a couple minutes I get my order and when a totally different young lady walks my order around counter she politely hands them to me and tells me she had written #2 and #4 on my bags.
Not sure whom the manager is, and not sure who's parents these young people are or anything like that
But to THE ENTIRE STAFF that evening.

You guys(gals) as well are off the chain👏👏👏👏🫡💯💯💯👍👍👍👍👍🙏🥳🥳🥳🥳🥳🥳🥳🥳
The Bible says do everything as if doing it unto the Lord, and that verse is one I keep written on the tablet of my heart, but if I could describe what my visit to The DQ is Opelika was like I'd say it was something heavenly!!!
Food was A1 (perfectly built) and put together)👌🥰🤤🤤

Atmosphere: 5

Food: 5

Service: 5

Best chili cheese fries in town! They are like you remember them.
My burger was made fresh.

Atmosphere: 5

Food: 5

Service: 5

EXPENSIVE! I eat at Dairy Queen all over the United States. Never have I ever been up-charged $.50 each for lettuce and tomato. Plus, their prices are more expensive than I have paid at any Dairy Queen, anywhere. Hard pass!

Over charge for all Ice Cream items that aren't even full. Very conservative.

Atmosphere: 1

Food: 2

Service: 2

I placed a mobile order and it was ready quickly but I ordered a 6 piece honey bbq chicken tender combo. 1. Barely any sauce whatsoever. 2. The inconsistency with the sizing of the tenders is actually ridiculous. Employees were not the nicest but nothing special. At least the food was hot but definitely not worth the money spent.

Atmosphere: 3

Food: 1

Service: 2

After being disappointed by Sonic we came to DQ for shakes. Fast and friendly service.

Food: 5

Service: 5

After being disappointed by Sonic we came to DQ for shakes. Fast and friendly service.

Food: 5

Service: 5

BEST BLIZZARD EVER!!!!!!! They made it just how I asked! Pecans & dip chocolate!!!!! Not only was it served upside-down but also with a smile!!! I will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Clean facility and very friendly service!

Atmosphere: 5

Food: 5

Service: 5

Great burgers, fast delivery, blizzard

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

This Dairy Queen is always very clean and very fast with service. The team here is friendly and there is plenty of seating for large groups. And, of course, BLIZZARDS!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Dog Combo Meal

Terrible experience on today 4/1/23 at 8:20 pm. First, I want to state that I ordered a cupfection on Wednesday when the owners were there. The ice cream was full. The brownie was cut in half. It came with a lid. Tonight, I came while a load of teens were working. They put ice cream on one half of the cup and put the uncut brownie on the other half. This is a $8 dessert. Why would I pay $8 for half a cup of ice cream? I politely asked them to make it again. The Hispanic young man and African American young woman were very nice. However after it was remade, a Caucasian young man with the drive thru headset came to the window and proceeded to tell me and my husband that if we look at the picture, it's made how they had it the first time. My husband proceeded to correct him and let him know we are both former employees of this location and the proper way is ice cream, sauce, ice cream with a curled top, brownie cut in half placed on the side and topped with sauce and dry toppings. He goes on to say "Well we work here now" and had a complete attitude. Knowing the owners, I KNOW this is not how they speak to their customers. Please teach your children to learn how to speak to people. I was not rude in my request to just put a bit enough ice cream in my cup. My husband even joked with the two people at the window and then to have a child with a nasty attitude come pop off at the mouth with me when he was wrong (because that's not what the picture reflects) is absolutely disgusting. I will likely not be back if this issue is not resolved because it's quite clear that he is comfortable with doing this when the owners aren't present. Please seek a trade bc you, young man, can't handle the pressures of a Saturday night DQ rush and public service is not for you. You're in the wrong place at the wrong time in life to do what you done tonight. I and my husband are parents with jobs that care for others. Kindness us a part of our daily lives and the essence of who we are, but as social media proves daily, everyone is not kind and won't simply write a review on Google.

These people worked hard to keep their business afloat. Stop making them look bad and lay off the weed while you're at work.

I am a truck driver and I pick up at CES manufacturing right behind DQ quite frequently. I park my truck and walk to the restaurant. I went inside at 9:15 to place my order and the young man said he can’t take my order because the dining room was closed. The drive through was full of cars. So I asked if I could stand in drive through and place my order. The young man looked confused I told him that’s ok I will go somewhere else. If the dining room was closed why wasn’t the door locked. I always eat at this restaurant when I’m picking up here.

Service: 1