Since when do you have to ask for whipped cream ? That's what i was told , plus it don't taste like toasted chocolate and it's not fully frozen . awful customer service when i asked about it . i won't be back
Atmosphere: 1
Food: 1
Service: 1
Vernon Allen
The hours listed 5 am open time . At 5:16 they are in the building but saying “ sorry we are not open yet” stood there 5 min waiting on someone to even give me attention. As they walked back and forth totally ignored me. Work the hours posted or close the store!
Atmosphere: 1
Food: 1
Service: 1
Joshua Hines
Needs more sauce
Atmosphere: 5
Food: 5
Service: 5
Lee Nash
Our order Medium Hot chocolate with whip cream Medium Hot coffee with cream and sugar 2 jelly donuts Blueberry muffin warmed up with butter on the side
The hot chocolate was watered down-even after asking to have more put it. The coffee was watered down They told me there was no butter but gave me a knife
This was the worst Dunkin’ Donuts I have ever been to.
The positive that I can come up with is the coffee and hot chocolate was hot.
Atmosphere: 1
Food: 1
Service: 1
Ariel Ryberg
I have always received family like service here with me and my mom and now that my mom has passed way it’s not the same for me (not Dunkin, just me going) and I tried to go again to get my usual and y just was crying in the drive through and this angel just made me feel less like blurry face in a sea of people. She left me a little note with my order to remind me that my mom is always with me. And that is just what I needed today.
Atmosphere: 5
Food: 5
Service: 5
Johnny Hughley
Clean and a pleasure to visit
Atmosphere: 5
Service: 5
j
Only go to this location since it’s close to work/home. Always met with attitude&they always miss part of the order so I have to wait for them to come back to the window. Today went thru drive thru said “pick up” at the speaker like you’re supposed to. Roll to the window after they said ok&manager was rude thruout the whole thing. She also said “that should be everything” Like what’s the point of screens&papers that lists the entire order if you can’t even read/pay attention to it?? Then a different worker asked what was the rest of the order which they still got wrong. I get occasional mistakes/bad days; but every time???? Don’t recommend this location since they are always dirty, rude&never get your order right. Auburn location is way better&they always get your order right&they always meet you with smiles unlike this Opelika location.
Atmosphere: 1
Food: 1
Service: 1
Matthew D
Several people standing in line, with several employees walking around not helping customers or even acknowledging us. Kinda thought I was invisible for a minute.
I was going to wait, but you know what, I'll take my business somewhere else.
Waited around 20 minutes for one coffee and munchkins. Ppl in front of me waited even longer for just two coffees. The woman running cashier was having a busy day for sure. However I was the last order she took for a couple minutes. I didn’t mind waiting, but as soon as she took everyone’s orders, and the ppl that were vocally angry were gone, she decided to talk to the girl at the counter for minutes. And gave her munchkins to her first when I had ordered mine beforehand. What is funny is she was talking about how people overreact and she can make drinks really quickly, which I guess is why she was in no rush to make my order. Eventually a guy working drive thru came over and made the order for the ppl in front of me and then mine. And grabbed munchkins. He did this all under 5 minutes. The guy was a really great employee idk if my order would’ve been made if not for him. I’d assume the drive through would be quicker if they had the same ppl working, so I recommend only going through the drive thru.
Atmosphere: 1
Food: 4
Service: 1
Grayson Knox
My girlfriend and i go multiple times a week, and get bagel minis almost every time. They are almost always cold. I asked for them extra warm and they were burnt :(
Zayden Rei
This is a Drive-thru ONLY location (corner of 280 and pepperell parkway). The service might be slow, but it's decent.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Avocado Toast, Hash Browns
Marie
Management needs to get a grip, I pulled in 22 minutes after 7am today to grab a quick cup and they are closed because no one showed for work. Fire the whole “team” and bring in competent, reliable employees.
The employees here are very rude.
Atmosphere: 1
Food: 2
Service: 1
Coffee only. Good service and great coffee.
Food: 5
Service: 5
Since when do you have to ask for whipped cream ? That's what i was told , plus it don't taste like toasted chocolate and it's not fully frozen . awful customer service when i asked about it . i won't be back
Atmosphere: 1
Food: 1
Service: 1
The hours listed 5 am open time . At 5:16 they are in the building but saying “ sorry we are not open yet” stood there 5 min waiting on someone to even give me attention. As they walked back and forth totally ignored me. Work the hours posted or close the store!
Atmosphere: 1
Food: 1
Service: 1
Needs more sauce
Atmosphere: 5
Food: 5
Service: 5
Our order
Medium Hot chocolate with whip cream
Medium Hot coffee with cream and sugar
2 jelly donuts
Blueberry muffin warmed up with butter on the side
The hot chocolate was watered down-even after asking to have more put it.
The coffee was watered down
They told me there was no butter but gave me a knife
This was the worst Dunkin’ Donuts I have ever been to.
The positive that I can come up with is the coffee and hot chocolate was hot.
Atmosphere: 1
Food: 1
Service: 1
I have always received family like service here with me and my mom and now that my mom has passed way it’s not the same for me (not Dunkin, just me going) and I tried to go again to get my usual and y just was crying in the drive through and this angel just made me feel less like blurry face in a sea of people. She left me a little note with my order to remind me that my mom is always with me. And that is just what I needed today.
Atmosphere: 5
Food: 5
Service: 5
Clean and a pleasure to visit
Atmosphere: 5
Service: 5
Only go to this location since it’s close to work/home. Always met with attitude&they always miss part of the order so I have to wait for them to come back to the window. Today went thru drive thru said “pick up” at the speaker like you’re supposed to. Roll to the window after they said ok&manager was rude thruout the whole thing. She also said “that should be everything” Like what’s the point of screens&papers that lists the entire order if you can’t even read/pay attention to it?? Then a different worker asked what was the rest of the order which they still got wrong. I get occasional mistakes/bad days; but every time???? Don’t recommend this location since they are always dirty, rude&never get your order right. Auburn location is way better&they always get your order right&they always meet you with smiles unlike this Opelika location.
Atmosphere: 1
Food: 1
Service: 1
Several people standing in line, with several employees walking around not helping customers or even acknowledging us. Kinda thought I was invisible for a minute.
I was going to wait, but you know what, I'll take my business somewhere else.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Great doughnuts and coffee ☕ go check em out.
Atmosphere: 5
Food: 5
Service: 5
Waited around 20 minutes for one coffee and munchkins. Ppl in front of me waited even longer for just two coffees. The woman running cashier was having a busy day for sure. However I was the last order she took for a couple minutes. I didn’t mind waiting, but as soon as she took everyone’s orders, and the ppl that were vocally angry were gone, she decided to talk to the girl at the counter for minutes. And gave her munchkins to her first when I had ordered mine beforehand. What is funny is she was talking about how people overreact and she can make drinks really quickly, which I guess is why she was in no rush to make my order. Eventually a guy working drive thru came over and made the order for the ppl in front of me and then mine. And grabbed munchkins. He did this all under 5 minutes. The guy was a really great employee idk if my order would’ve been made if not for him. I’d assume the drive through would be quicker if they had the same ppl working, so I recommend only going through the drive thru.
Atmosphere: 1
Food: 4
Service: 1
My girlfriend and i go multiple times a week, and get bagel minis almost every time. They are almost always cold. I asked for them extra warm and they were burnt :(
This is a Drive-thru ONLY location (corner of 280 and pepperell parkway). The service might be slow, but it's decent.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Avocado Toast, Hash Browns
Management needs to get a grip, I pulled in 22 minutes after 7am today to grab a quick cup and they are closed because no one showed for work. Fire the whole “team” and bring in competent, reliable employees.
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