Firehouse Subs Opelika

Service was fast, staff was friendly, no wait and the food was delicious. Very neatly put together and nice portions of everything

Atmosphere: 5

Food: 5

Service: 5

Love this place

Atmosphere: 5

Food: 5

Service: 5

I picked up my order, they left the cheese off of my sub, so needless to say my sub was not good! Left the extra pickles off of our order

Atmosphere: 4

Food: 2

Service: 4

Ease to navigate app! Accurate order! Food looked and tasted great!

Atmosphere: 5

Food: 5

Service: 5

20 minutes to get a sandwich is ridiculous

Atmosphere: 2

Food: 3

Service: 2

Worst service you could imagine. Extremely incompetent and slow.

Atmosphere: 1

Food: 5

Service: 1

This location used to be our go to. Got sub’s yesterday and service was terrible , would not talk to you or answer. Ate subs at home and my wife and I was up most of night with upset stomachs. Never go there again!!!

Atmosphere: 1

Food: 1

Service: 1

TV was at max volume, employees watching football game. They did turn it down when we asked. Had to wait to place order until the employees finished their argument (which included loud, foul language). Then, when my son tried to use the restroom they hollered loudly and rudely that it was out of order. That bathroom is always out of order. Then there was much loud and inappropriate language from workers while we ate. Our sandwiches were not toasted properly but otherwise ok. The floors were dirty also. Will not return.

I ordered two subs today through the app, But I had accidentally ordered them to the wrong location (Opelika location instead of Phoenix city). Once I got to the Phoenix city location I quickly realized i had ordered it to the wrong place because they couldn’t find my order, so I called the Opelika location to see if I could cancel my order because of my mistake. I was told by a girl manager at the time that there is no exceptions for canceling order if I had ordered it ordered to a different location. I was super upset knowing that I had just wasted $23 and still had no lunch for me or my partner and didn’t want to spend that money again. so I had placed a case through the app to see if I could get any resolution to my problem. Until Rocco another store manager from the Opelika location called me to find out more about my problem. Rocky was super professional and immediately took action to resolving my issue. He even told me that usually if someone Accidentally orders it to the wrong location the other location will call them to see if the order is there and if it is they would remake it at the location, which was some thing that the other girl manager never mentioned to me even after I sounded upset. Big shoutout to Rocco for delivering great customer service, now I will be gladly returning to eat lunch here when I pass through the area!

15 August 2024, the sandwiches were outstanding. Very friendly team.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak and Cheese Sub, Firehouse Steak & Cheese Combo

I had the tuna sub for the first time. The food was good. In my opinion they put way too much tuna which made it soggy.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Tuna

Friendly helpful staff, the Cuban sandwich was really good!

Atmosphere: 5

Food: 5

Service: 5

No customer services .

Service: 1

Food and service were really good.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hook & Ladder, Firehouse Steak & Cheese Combo

We came in with our toddler and had the absolute BEST experience. The staff is truly amazing! They were helpful, kind, and incredibly friendly. I can’t say enough positive things about this location and the guys behind the counter. What a breath of fresh air.

Kid-friendliness: Our daughter loved her fire hat as much as her sweet treats!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Club on a Sub, Hook & Ladder, Kids Grilled Cheese