The vent in the women’s bathroom looks like small animals have been living in there it’s scary please bring a weapon at least a dust mop I will not return at no later date
Atmosphere: 1
Food: 1
Service: 1
Matthew Gibson
One of the better jacks in the area, that’s not saying much but the service is pretty good and the food isn’t bad
Atmosphere: 4
Food: 4
Service: 5
Todd S
This is the 2nd terrible experience I've had from this place. Got to the drive-thru with 3 coupons and they only let me use one. That's a 1st at any fast food chain. The Big Bacon burger was tiny, dry, lukewarm and mostly bread. The two cheeseburgers were fair but again dry and mostly bread. The chicken fingers were chewy, dry and mostly batter. The drinks were basically all ice but the fries were actually good. It had been at least a couple of years since my last visit but I won't be going back to this chain regardless of what town its in. Terrible.
Decklen
They can have one star for every comeback sauce I get when I asked for it (I can’t put 0 stars) Service inside is terrible. The workers will look you dead in the face and proceed to walk the other way. The food is bland and I hate to think this is one of the few options I have to eat where I live. Kinda depressing really. If they’d give sauce it probably wouldn’t be so bland. The Atmosphere is also no bueno and I know those workers stay hitting those vapes in the back. << Honest Review from a local <3
Atmosphere: 1
Food: 1
Service: 1
Martin Malone
I dealt with Brandon who is new in a trainee and Raynah Both of them were so upbeat, friendly, polite, and efficient. In fact, the entire staff looked happy to be at work today. The food was good as always And the two staff members I mentioned help me use a coupon that saved me over three dollars. This location gets bashed sometimes but my family’s never had a bad experience here I highly recommend trying them out. And thank you management for hiring great staff.
Jesse Forehand
The place was dead and so were the people I can barely hear anybody over the thing intercoms worst experience ever I hope not all the jacks like this I asked for biscuit and gravy and I got slop and the biscuits and gravy was cold or my bad the slop was cold
Shop Teacher
Always good
John Wheeler
I'm done. I probably should have been saying something. This is probably the 15th time they have missed the mark on my order. I've been a regular since they opened. Called in my complaint was basically told. Shit happens o well at least you didn't pay for what you ordered just what we gave you. The shake may as well have been a chocolate milk and the burger was not only wrong dry and tough. I'm just done. I'll make it myself or drive to bentons. Just done my money goes elsewhere now.deuces tried to give yall another chance. Just tonight. No ketchup in the bag and tried to send me off with out my shake. Nope I'm fully done. I'll drive to andalusia or spend 2x the money at hooks to at least get my full order.
Atmosphere: 1
Food: 1
Service: 1
Joanna Tousignant
way too much salt for me on the seasoned fries otherwise what i ate pretty much compares to all other fast foods they just ate not one of my favorite places but at times the only thing around
Atmosphere: 4
Food: 3
Service: 4
Grace Goodwin
took them half an hour to make two milkshakes, not busy no one is here. im typing this in the parking lot while I’m waiting, so who knows it could be longer than half an hour.
I asked why it was always so cold and the cashier said well we can't take the heat running because we burn up so it sounds like they need their own unit separate from the dining area. No one enjoys eating when it is freezing 🥶
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Big Jack, Fried Chicken Dinner 2pc
Wanda bedsole
I got a chicken bacon wrap. It had chicken cheese and a strip of bacon. Nothing else. The last time I had one of these wraps I got chicken bacon lettuce tomato and sauce. This is awful for 2.99$. Not happy.
Brandy Elizabeth
I don't know who the manager was. 11/17/24 at 4pm. She had dirty blonde hair. In her 40s. Working front line. But she changed my entire outlook on Jacks in opp. It was by far the best experience I've ever had at any jacks. She made sure the food was up to par and had the best customer service skills. I came in on front counter and was greeted and served right away. The food also tasted like it was cooked fresh. It was hot and it didn't take long at all to get it. On top of all that the order was correct to a t. I also took notice that the store was cleaner and I like to give managers that credit, because they are the ones responsible for making sure stuff like that gets done on their shift and it was most definitely done. I was unsure if I wanted to just wait and go to the dothan location to satisfy my pregnancy craving for mac and cheese and chicken tenders specifically from Jacks (they've never disappointed me). But after this experience, I can definitely say I am comfortable coming back to opp. I just wish I would have gotten her name so I could give credit here for making Jacks in opp a better store and ensuring people will have the experience to make them want to come back.
Kid-friendliness: Kids menu, high chairs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Finger Dinner 4pc
Brian Dow
Very slow to get recognized at the counter to place order. All they were worried about was the drive through line. Same thing while waiting for a refill on my drink. Tables were dirty.
Atmosphere: 1
Food: 2
Service: 1
Duncanyoyo1
They may have the best ranch that I have ever tried. Biscuits and gravy are good as well.
The vent in the women’s bathroom looks like small animals have been living in there it’s scary please bring a weapon at least a dust mop I will not return at no later date
Atmosphere: 1
Food: 1
Service: 1
One of the better jacks in the area, that’s not saying much but the service is pretty good and the food isn’t bad
Atmosphere: 4
Food: 4
Service: 5
This is the 2nd terrible experience I've had from this place. Got to the drive-thru with 3 coupons and they only let me use one. That's a 1st at any fast food chain. The Big Bacon burger was tiny, dry, lukewarm and mostly bread. The two cheeseburgers were fair but again dry and mostly bread. The chicken fingers were chewy, dry and mostly batter. The drinks were basically all ice but the fries were actually good. It had been at least a couple of years since my last visit but I won't be going back to this chain regardless of what town its in. Terrible.
They can have one star for every comeback sauce I get when I asked for it (I can’t put 0 stars) Service inside is terrible. The workers will look you dead in the face and proceed to walk the other way. The food is bland and I hate to think this is one of the few options I have to eat where I live. Kinda depressing really. If they’d give sauce it probably wouldn’t be so bland. The Atmosphere is also no bueno and I know those workers stay hitting those vapes in the back. << Honest Review from a local <3
Atmosphere: 1
Food: 1
Service: 1
I dealt with Brandon who is new in a trainee and Raynah Both of them were so upbeat, friendly, polite, and efficient. In fact, the entire staff looked happy to be at work today. The food was good as always And the two staff members I mentioned help me use a coupon that saved me over three dollars. This location gets bashed sometimes but my family’s never had a bad experience here I highly recommend trying them out. And thank you management for hiring great staff.
The place was dead and so were the people I can barely hear anybody over the thing intercoms worst experience ever I hope not all the jacks like this I asked for biscuit and gravy and I got slop and the biscuits and gravy was cold or my bad the slop was cold
Always good
I'm done. I probably should have been saying something. This is probably the 15th time they have missed the mark on my order. I've been a regular since they opened. Called in my complaint was basically told. Shit happens o well at least you didn't pay for what you ordered just what we gave you. The shake may as well have been a chocolate milk and the burger was not only wrong dry and tough. I'm just done. I'll make it myself or drive to bentons. Just done my money goes elsewhere now.deuces tried to give yall another chance. Just tonight. No ketchup in the bag and tried to send me off with out my shake. Nope I'm fully done. I'll drive to andalusia or spend 2x the money at hooks to at least get my full order.
Atmosphere: 1
Food: 1
Service: 1
way too much salt for me on the seasoned fries otherwise what i ate pretty much compares to all other fast foods they just ate not one of my favorite places but at times the only thing around
Atmosphere: 4
Food: 3
Service: 4
took them half an hour to make two milkshakes, not busy no one is here. im typing this in the parking lot while I’m waiting, so who knows it could be longer than half an hour.
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
I asked why it was always so cold and the cashier said well we can't take the heat running because we burn up so it sounds like they need their own unit separate from the dining area. No one enjoys eating when it is freezing 🥶
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Big Jack, Fried Chicken Dinner 2pc
I got a chicken bacon wrap. It had chicken cheese and a strip of bacon. Nothing else. The last time I had one of these wraps I got chicken bacon lettuce tomato and sauce. This is awful for 2.99$. Not happy.
I don't know who the manager was. 11/17/24 at 4pm.
She had dirty blonde hair. In her 40s. Working front line.
But she changed my entire outlook on Jacks in opp.
It was by far the best experience I've ever had at any jacks. She made sure the food was up to par and had the best customer service skills.
I came in on front counter and was greeted and served right away.
The food also tasted like it was cooked fresh. It was hot and it didn't take long at all to get it. On top of all that the order was correct to a t.
I also took notice that the store was cleaner and I like to give managers that credit, because they are the ones responsible for making sure stuff like that gets done on their shift and it was most definitely done.
I was unsure if I wanted to just wait and go to the dothan location to satisfy my pregnancy craving for mac and cheese and chicken tenders specifically from Jacks (they've never disappointed me). But after this experience, I can definitely say I am comfortable coming back to opp.
I just wish I would have gotten her name so I could give credit here for making Jacks in opp a better store and ensuring people will have the experience to make them want to come back.
Kid-friendliness: Kids menu, high chairs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Finger Dinner 4pc
Very slow to get recognized at the counter to place order. All they were worried about was the drive through line. Same thing while waiting for a refill on my drink. Tables were dirty.
Atmosphere: 1
Food: 2
Service: 1
They may have the best ranch that I have ever tried. Biscuits and gravy are good as well.
Atmosphere: 5
Food: 5
Service: 5
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