Chick-fil-A is the fastest drive thru in the fast food industry. The employees are always very polite and friendly. They always have a smile on their faces and ready to take your order. What impresses me most is after they give the food to you, they say have a BLESSED DAY. A lot of other fast food chains could learn a lot from the way this business takes care of customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Ashton Fetters
gave us food poisoning was super sick 7 hours after eating
Atmosphere: 1
Food: 1
Service: 1
Chris Macy
Waffle fries were less than luke warm, other than that the sandwiches were good.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Spicy Chicken Sandwich
Dave Meyers
The staff was friendly and the food fresh and hot. Guessing it was a boys soccer team and parents from Talladega were there and about as rude and obnoxious as you can get.
The girl who took my order was chewing g gum, hair hanging g in her face. I ordered a 8 piece chicken nugget meal, I got a 30 piece( which I paid for). Asked for sauce, got that mixed up. A grilled chicken sandwich meal, the bun fell apart. They were busy, not bombarded. I didnt realize about the price until i sat down, my granddaughter was ready to go play. Didn't address the issue with staff, difnt feel like it would go anywhere. Attentiveness wasn't on anyone's mind. Do better
Atmosphere: 4
Food: 4
Service: 1
Jamie Robinson
Was picking up a customer order I was door dashing as I was standing there looking confident not one cashier, Manger , assistant manager & at lunch there was ALOT of workers there and when I told the cashier I was there to pick up a door dash order her reply was "ok" and started wiping down table #'s off I was very disappointed in the way I was treated there @ Chick-fil-A in Pell City, AL ?
Atmosphere: 1
Service: 1
Derrick Harhausen
Fast and efficient order process. Friendly employees. Hot fresh
Atmosphere: 3
Food: 4
Service: 4
Michelle Zarrabi
Food and staff was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets
Doug Thienpont
Chick fillet always great food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Southwest Salad
Andrew S
Honestly told my wife I felt like I was at a McDonald’s. When I first walked in, I noticed a handful of unhappy customers on the side with receipts who looked like they had been waiting.Soon I also joined that group, as I watched most of the young crew up front gossiping, socializing, meandering about doing chores like sweeping. Even one was consuming a milkshake up front which is a major no no in food service in front of customers. Point being, getting orders out in a timely and professional manner didn’t appear to be a priority, which is usually the experience at CFA. Finally got my order after about 12 minutes and it was missing items. Disappointing.Food also wasn’t great. Nuggets were soggy instead of crisp. Same with sandwich.
Yummy can strips.. lil on the small side, but good. I ordered the 3 piece.
Atmosphere: 5
Food: 5
Service: 5
Joe Herd
Very fast and
Atmosphere: 5
Food: 5
Service: 5
Debra Hawk
So the food is good, typical chick fil a. I wished they could possibly go back to everyone just trying to be kind. I was handed 2 ice cream cones and simply asked for some napkins. Kids plus ice cream well you need napkins. The young man told me well ma'am I only have 2 hands. I just said ok and used my wipes. They keep the napkins in the back or I would have gotten my own. The list goes on and onThe Play Place was so gross I didn't even let who was with me play. There were people coming in not eating just playing. Hopefully next visit is better, what happened to my pleasure or simply Have a nice day.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Nuggets, Cobb Salad
Ashley
I’m not quite sure what is going on with this location, but the workers (including the young manager) are disrespectful and lack basic knowledge of proper customer service. I love Chick-fil-A, but the Pell City location is awful. The food tastes good when they actually get your order correct.
Atmosphere: 2
Food: 4
Service: 2
Aubrey G
There was a very polite and kind young guy working in the drive through window. The food was hot and fresh. They are typically very good about cross contamination for allergiesDietary restrictions: Gluten free options that are cooked in separate oil.
Chick-fil-A is the fastest drive thru in the fast food industry. The employees are always very polite and friendly. They always have a smile on their faces and ready to take your order. What impresses me most is after they give the food to you, they say have a BLESSED DAY. A lot of other fast food chains could learn a lot from the way this business takes care of customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
gave us food poisoning was super sick 7 hours after eating
Atmosphere: 1
Food: 1
Service: 1
Waffle fries were less than luke warm, other than that the sandwiches were good.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Spicy Chicken Sandwich
The staff was friendly and the food fresh and hot. Guessing it was a boys soccer team and parents from Talladega were there and about as rude and obnoxious as you can get.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Regular Chicken Sandwich Combo
The girl who took my order was chewing g gum, hair hanging g in her face. I ordered a 8 piece chicken nugget meal, I got a 30 piece( which I paid for). Asked for sauce, got that mixed up. A grilled chicken sandwich meal, the bun fell apart. They were busy, not bombarded. I didnt realize about the price until i sat down, my granddaughter was ready to go play. Didn't address the issue with staff, difnt feel like it would go anywhere. Attentiveness wasn't on anyone's mind. Do better
Atmosphere: 4
Food: 4
Service: 1
Was picking up a customer order I was door dashing as I was standing there looking confident not one cashier, Manger , assistant manager & at lunch there was ALOT of workers there and when I told the cashier I was there to pick up a door dash order her reply was "ok" and started wiping down table #'s off I was very disappointed in the way I was treated there @ Chick-fil-A in Pell City, AL ?
Atmosphere: 1
Service: 1
Fast and efficient order process. Friendly employees. Hot fresh
Atmosphere: 3
Food: 4
Service: 4
Food and staff was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets
Chick fillet always great food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Southwest Salad
Honestly told my wife I felt like I was at a McDonald’s. When I first walked in, I noticed a handful of unhappy customers on the side with receipts who looked like they had been waiting.Soon I also joined that group, as I watched most of the young crew up front gossiping, socializing, meandering about doing chores like sweeping. Even one was consuming a milkshake up front which is a major no no in food service in front of customers. Point being, getting orders out in a timely and professional manner didn’t appear to be a priority, which is usually the experience at CFA. Finally got my order after about 12 minutes and it was missing items. Disappointing.Food also wasn’t great. Nuggets were soggy instead of crisp. Same with sandwich.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
Yummy can strips.. lil on the small side, but good. I ordered the 3 piece.
Atmosphere: 5
Food: 5
Service: 5
Very fast and
Atmosphere: 5
Food: 5
Service: 5
So the food is good, typical chick fil a. I wished they could possibly go back to everyone just trying to be kind. I was handed 2 ice cream cones and simply asked for some napkins. Kids plus ice cream well you need napkins. The young man told me well ma'am I only have 2 hands. I just said ok and used my wipes. They keep the napkins in the back or I would have gotten my own. The list goes on and onThe Play Place was so gross I didn't even let who was with me play. There were people coming in not eating just playing. Hopefully next visit is better, what happened to my pleasure or simply Have a nice day.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Nuggets, Cobb Salad
I’m not quite sure what is going on with this location, but the workers (including the young manager) are disrespectful and lack basic knowledge of proper customer service. I love Chick-fil-A, but the Pell City location is awful. The food tastes good when they actually get your order correct.
Atmosphere: 2
Food: 4
Service: 2
There was a very polite and kind young guy working in the drive through window. The food was hot and fresh. They are typically very good about cross contamination for allergiesDietary restrictions: Gluten free options that are cooked in separate oil.
Atmosphere: 5
Food: 5
Service: 5