Captain D's

Name: Captain D's
Address: 1004 E 280 Byp, Phenix City, Alabama, 36867, US
Telephone: (334) 298-7333
Price range: $
Rating: 3.4

$ • Fast Food, Seafood, American

Hours:
1004 E 280 Byp, Phenix City
(334) 298-7333

Menu Order Online

About Captain D's Seafood

Captain D's is a popular seafood restaurant known for its generous portions and tasty food. The Fisherman's Platter, priced at $12.95, remains a standout, featuring a large serving of fish, deviled crab, clam strips, shrimp, and two sides with hushpuppies. Customers appreciate the ample servings and flavorful meals.

However, recent experiences have highlighted some issues. Guests have faced long waits at the drive-thru, sometimes over half an hour, and difficulties with the mobile app for ordering. There have also been reports of the soda machine being out of order without clear signage, leading to frustration and canceled orders. One customer mentioned that the food quality doesn't seem to be as good as before.

Customer service has also been a concern, with some staff members showing a poor attitude and seeming unenthusiastic. In one instance, a customer waited in the lobby for 20 minutes while staff handled drive-thru orders, and the young employee appeared uninterested in taking their order, which negatively affected the overall experience.

Despite these recent issues, the restaurant's team has been recognized for their effort, even during busy times. Overall, Captain D's offers satisfying seafood with large portions, but recent reviews suggest that improvements are needed in service and communication to enhance the dining experience.