Marco's Pizza

Usually I don’t have any issues out of any Marco’s but this particular incident really blew me. I ordered a pizzoli and an italian chef salad to be delivered. Now I usually don’t do salads from a pizza place, but I have ordered a salad from this location before and it was perfect. The ingredients were fresh and it really had me looking forward to my next one. Boy was I disappointed. When my order was delivered, my pizzoli was fine, but my salad was NOT up to par. The lettuce was not as fresh, I was missing toppings, AND toppings that were supposed to be cut up were just thrown on my salad. I called the location and asked to speak to the manager. Lola informed me that she was the manager and that she made my pizzoli but the delivery driver made my salad.. I thought that was odd, but maybe they were short staffed. I understand him helping out, but didn’t understand no one checking to make sure it was correct. She then told me she could remake my salad, and have the driver bring it to me, but it would be “up to him if he wants to bring it out or not”… Soo not only did he mess up the order, but he gets to decide if it’s gonna be made right by redelivering - meanwhile, I’m the one paying for the order.. After a brief hold, Lola comes back and tells me that he’s agreed to redeliver and that she’ll be remaking my salad. I told her thank you and the call ended. I wasn’t told how long it would take, but within 15 minutes, the delivery driver showed up with the new salad. My initial response of being impressed, quickly turned when the driver proceeded to argue with me about why my salad was made incorrectly. He was holding my receipt up in my face and trying to explain that the toppings I added were the only toppings showing on the ticket.. All the original toppings were still wanted and he put half of the original toppings on the salad, so it wasn’t helping his case nor was him coming to argue with me appreciated. Not to say I’ll never order from Marco’s again, but it might be a while before I do again because this experience was RIDICULOUS!

Usually I don’t have any issues out of any Marco’s but this particular incident really blew me. I ordered a pizzoli and an italian chef salad to be delivered. Now I usually don’t do salads from a pizza place, but I have ordered a salad from this location before and it was perfect. The ingredients were fresh and it really had me looking forward to my next one. Boy was I disappointed. When my order was delivered, my pizzoli was fine, but my salad was NOT up to par. The lettuce was not as fresh, I was missing toppings, AND toppings that were supposed to be cut up were just thrown on my salad. I called the location and asked to speak to the manager. Lola informed me that she was the manager and that she made my pizzoli but the delivery driver made my salad.. I thought that was odd, but maybe they were short staffed. I understand him helping out, but didn’t understand no one checking to make sure it was correct. She then told me she could remake my salad, and have the driver bring it to me, but it would be “up to him if he wants to bring it out or not”… Soo not only did he mess up the order, but he gets to decide if it’s gonna be made right by redelivering - meanwhile, I’m the one paying for the order.. After a brief hold, Lola comes back and tells me that he’s agreed to redeliver and that she’ll be remaking my salad. I told her thank you and the call ended. I wasn’t told how long it would take, but within 15 minutes, the delivery driver showed up with the new salad. My initial response of being impressed, quickly turned when the driver proceeded to argue with me about why my salad was made incorrectly. He was holding my receipt up in my face and trying to explain that the toppings I added were the only toppings showing on the ticket.. All the original toppings were still wanted and he put half of the original toppings on the salad, so it wasn’t helping his case nor was him coming to argue with me appreciated. Not to say I’ll never order from Marco’s again, but it might be a while before I do again because this experience was RIDICULOUS!

Atmosphere: 1

Food: 2

Service: 1

When even corporate ghosts you, it’s time to hang up the loyalty. Marco’s, this was the day you officially lost a loyal customer.

After giving this place multiple chances, I’m finally done. Three bad experiences is more than enough, and this last one sealed the deal. I ordered two pizzas and cheesy bread, waited far longer than the quoted time, and still didn’t get what I paid for. They gave me the wrong sauce for the cheesy bread and forgot two sauces that were supposed to come with my pizzas.

When I got home and called to get it resolved, the employee heard me out and then just placed me on hold, no “please hold,” no courtesy, nothing. The manager got on the phone, offered a “credit” for sauces that were already free, and acted like she couldn’t care less. When I said I’d contact corporate instead, she told me to go ahead and gave me the website before hanging up so hard it hurt my ear.

Let’s be clear, that’s not customer service, that’s straight disrespect.

I reached out to corporate hoping they’d redeem the situation, and guess what? Crickets. Not a single response. No email. No apology. Nothing. At this point, it’s not even about the pizza anymore, it’s about principle.

I’ve supported this brand for a long time, but when a company repeatedly delivers bad service and then ignores customer complaints, it says everything about how little they value their customers.

So here it is, my final slice of honesty. 🍕 I’ll be filing a BBB complaint, and this review will stay up as a reminder that good food means nothing if the service behind it leaves a bad taste.

Do better, Marco’s. Because you just lost someone who actually wanted to stay loyal.

Food: 2

Service: 1

Definitely prefer this location over the Ft. Mitchell location. I placed an order online to the wrong location. The manager called and canceled. Great customer service.

Food: 5

Service: 5

We usually get our best pizza here at this location but on 9/6/25 the pizza we got was horrible and we threw it in the trash. Was a waste of 16.45 and gas plus time to go get it. Very disappointed and may think twice before I order there again.We always tip them too even though we pick up .

Atmosphere: 1

Food: 1

Service: 1

Very good pizza, LOVE the cheese bread

Atmosphere: 5

Food: 5

Service: 5

Outstanding pizza chicken, bacon, brushed crust. The staff was super sweet and made a fresh salad. It’s mostly take out so you order at the counter. Doug, Kayvan, Daphne, Darriuna, Erica I wrote down there names- it’s really great to be greeted by a crew of people that did great!

Food: 5

Service: 5

Love this place

Atmosphere: 5

Food: 5

Service: 5

So delicious

Food: 5

Recommended dishes: Pizza Melt, Chicken Wings

Their salad and pizza ingredients are always so fresh. The pizza is always cheesy enough that I don't have to ask for extra. It's also a melty mozzarella instead of the stiff stuff. I live on the West Coast now, and this is my go-to for pizza and salads when I'm in town. The staff is as friendly as I remember. I'll be going back tonight for a salad!

Atmosphere: 4

Food: 5

Service: 5

Second time in a row my food has been delivered almost 2 hours after I’ve ordered. First time I called the store and the lady said she’d call me back. I waited 30 mins and never got a call. I called back and she said “oh he’s by an accident he’ll be there soon”. “Soon” was an hour and a half after my order time. Second time I ordered my wife called an hour and 15 after ordered. Sh asked for tracking on the order and he immediately said “she’s out with your order now. She has 8 orders” my wife asked how did he know which order she was referring to—she’s never called Marcos so her number isn’t linked to any account. He wasn’t paying attention and repeated himself again. 25 mins later I get a call asking what type of 2L replacement would I like. No one was ever out with my order. Ordered at 7:21, received my order almost 2 mins shy of 9p. Cold pizza. Maybe times have changed from when I was the 17 yr old girl that worked at Marcos over a decade ago—but we use to call our customers when we were running behind, especially THAT behind

Atmosphere: 3

Food: 3

Service: 2

Fast service

Atmosphere: 5

Food: 5

Service: 5

Nice place to grab a bite. Food was fresh and staff was very nice.

Atmosphere: 5

Food: 5

Service: 5

This place was very nice great customer service amazing food one of the employees Masiyah was very kind and helpful 10/10 would definitely recommend

Atmosphere: 5

Food: 5

Service: 5

They don’t answer their phones and they don’t bring your food but takes your money. Not doing it again

Atmosphere: 1

Food: 5

Service: 1