Pizza Hut

3618 US-431, Phenix City
(334) 298-3115

Recent Reviews

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Nikki Lynn

Love my personal pan always hot❤️

Atmosphere: 5

Food: 5

Service: 5

Ronald Shaw

Lunch special Including Drink $9

Atmosphere: 5

Food: 5

Service: 5

mpangel99

We just moved down here and have already ordered twice. The pizza was perfect and the employees were nice which made it even better. We will definitely be back. ⭐️⭐️⭐️⭐️⭐️

Atmosphere: 5

Food: 5

Service: 5

Robert tomik

Pickup order was hot and freshly prepared.

Atmosphere: 4

Food: 4

Service: 5

Courtney Harris

Terrible customer service! No greeting, order is repeated three times. I was told I would get a credit for my delivery order being incomplete. That was a lie.

Atmosphere: 2

Food: 3

Service: 2

doug parkman

Quick service friendly staff

Atmosphere: 5

Food: 5

Service: 5

Timothy Thomas

This location has the worst customer service because of MANAGEMENT. When you order a pizza on the app and you explaining to the cashier and management that this not what you ordered, but they continue to chastise you about how to use the app. So I was going to accept another replacement pizza, but the manager continued to speak to me like I’m a child. She refused to refund my $12.06 and decided to wasted more of the business money by making me another pizza after I clearly told her not too! As I waited outside for police, the manager came to the door and offered a replacement pizza again, which I refused. So she decided to call me childish. I asked her to go back inside and leave me alone. Cops arrived and he explained once the food leaves the building they will not give a refund. He tried to get me a gift card but I elected to leave and call corporate. That the rate they’re going, this business will be close soon. Remember, it not what you say, but how you deliver the message!

Atmosphere: 1

Food: 1

Service: 1

Robert Flores

This is the absolute worst experience I have ever had at a Pizza Hut. I think the picture will explain it all but I will explain. My family ordered 2 pizzas one cheese bread a Pepsi and a cookie. After the driver called saying they can find our address we finally get our food. The driver was nice enough but when I opened the pizza, the pepperoni pizza was burnt and the half cheese half pineapple was folded on it self and just a mount of pineapple everywhere. After calling 4 times to get thru to the store we finally get ahold of someone for them to tell us that they can remake it and deliver it. I told my wife to tell them we don't want it remade that cause im not waiting another hour in hope that get it right a sec time, I will just take it up there to get our money back. I go up there for the manager on duty to tell me they can only refund the pizza cause that's what I brought back. I asked the the store managers name which they refused to give me and told me that they should be in about 12.30 to 1 pm the next day. The manager on duty then tried to tell me that's all they could do. I told them that I was not going to wait another hour to get food that should have been right the first time and since I came up there to bring them back there in edible mess that it defeats the purpose of have it delivered. I then told them that is fine I will bring back the rest tomorrow at 1pm to get the rest on my money back. I will never eat or have deliver Pizza hut again and I will let everyone I know about how horrible this particular store is.

Atmosphere: 1

Food: 1

Service: 1

Kimberly Latimer

Kind staff

Atmosphere: 3

Food: 3

Service: 3

Jason Tillery Sr

I was unsure how to just pull up and order so I went through drive thru to ask and was met with a friendly manager for my pizza and left

Vegetarian options: Not a vegetarian I will check menue next time

Atmosphere: 5

Food: 5

Service: 5

Amanda Moon

We are staying at Days inn and so we decided to order pizza hut first it took almost 2 hours for then to drive two doors down and then we weren't in the room we were standing outside having a smoke but the guy didn't think to take human decency to ask if we ordered a pizza and if we were in this room she got back in his truck and took our food back and so I went to pick it up the lady at the register was super rude and disrespectful ...my family and I will never eat at this establishment ever again this location turned me off to pizza hut all together if I could I would give them 5thumbs down.....

Food: 1

Morgan Miller

Everything was great and all of it was there! Not only was nothing missing but one of the workers who called, her name was Morgan, she was extremely friendly! Overall amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Breaded Boneless Wings

Ossie Wood

Reasonable prices. Our staff loved the choices you provide.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Meat Lovers Pizza

Goddess_Angelworks

The food is always good and fresh, my only complaint is the location

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Oven-Baked Cheesy Alfredo Pasta, Oven-Baked Chicken Alfredo Pasta, Cinnabon Mini Rolls, Meat Lovers Pizza, Mtn Dew

Angel Dust

The food is always good and fresh, my only complaint is the

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Oven-Baked Cheesy Alfredo Pasta, Oven-Baked Chicken Alfredo Pasta, Cinnabon Mini Rolls, Meat Lovers Pizza, Mtn Dew

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