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“Sara provided exceptional customer service! She has a fantastic attitude and is incredibly friendly. Everyone should strive to be like her—professional, helpful, and a pleasure to interact with. Truly outstanding! I will be happy to wait in the line as long as she is working.“
“Edited June 22nd (1:30am) - So finally got to try out this Sonic 'after hours' lol.
While the greeting we received when ordering wasn't nice or 'customer service friendly' the food was still good.
I ordered the chicken tenders, fries and another coffee this time without sweet cream and my husband got the double smasher. All delicious. My hubby says the fries needed seasoning but I thought they were great.
My daughter and her man orders separately and one item she order, the pizza bites?, was not in stock and they were told AFTER they ordered but Sonic replaced it with her second choice and adjusted the price before they paid. Their food came out good as well and cooked properly.
My daughter did have some confusion with the person taking the order and her man, they forget a drink due to the rudeness of the worker and her 'asking' them to repeat their order a few times, but the one who served them brought the drink to my daughter no worries. Think that nice woman knew the one who took the orders had an attitude on her.
Could have been her off night, could have been tired, whatever is was it's her job and should be done with a bit more kindness especially to people who haven't been rude to them. But I digress, the main focus is food and payment for nighttime which passed with flying colors for a Saturday night trip at 1am!
Edited June 1st - Once again an amazing place. My daughter ordered with the online app at 215pm and when we got there about 230 her food was ready, correct, and hot!
I ordered a cold brew coffee here and they got the flavoring right and even added the sweet cream I asked for.
Most of my interactions have been with them between 12-3 and they are 5Stars... haven't been here after 5pm in years, might be where all those bad reviews are coming from, might check it out for dinner one night and let you know.
For now though, still 10/10 will always recommend!
(Original review) Been here countless times and they are always super helpful and nice and the food/drinks are always on point.
First place we got a proper unicorn slush and straw.
Going to be my go to spot from now on.“