Cheap owner won’t honor coupons for most sandwiches. They should honor the coupons that they ship. I would never eat here with someone so
Atmosphere: 1
Food: 1
Service: 1
Micha
FOUND A FINGERNAIL IN MY FOOD ???
Atmosphere: 1
Food: 1
Service: 1
Terry Williams
Loved
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
Brandon Blagg
Pamela was hands down the RUDEST employee I have ever dealt with. My aunt was ordering sandwiches for us, while reading it off of her phone. When she got back home, the order was wrong. I called up to the store to let them know and see what they could do about it. I got put on the phone with Pamela since she is the one that made the sandwich. When I let her know that I had ordered a #2 - The Outlaw, and that they did not put the Chipotle sauce or the onions that normally come in it (nor did they put the double meat that we asked for), she cut me off to tell me that she didn’t hear the double meat and that my aunt didn’t specifically ask for the onions and Chipotle sauce. She began to argue with me, cutting me off and being rude the whole time. When she said “what exactly do you want”, I told her I wanted her to take my information and have the manager to call me in the morning. She then said “ok” and hung up on me. And not accidentally either. Because I immediately called back and was ignored until I called a total of EIGHT (8) times!When I finally got someone back on the phone, I got nothing but attitude. Being told “we are busy” “what do you want me to do” and generally being dismissive and disrespectful. I finally asked if she wasn’t able to authorize replacing my sandwich, she responded “Absolutely not. I’m brand new here. I just started”. Followed by “Mickey (manager) is the only one who can authorize a remake. He’ll have to review the cameras and everything. It’s a process”. Seemingly trying to dissuade me from complaining.Apparently they operate without a manager or anyone who can make decisions on a SATURDAY at 2 PM. And according to the employee, it’s not from lack of business, because they were too busy to bother dealing with me. The manager is supposedly working the next morning and should be calling me. We will see if that actually happens. If he does, I will update my review accordingly.I have come to this Subway for decades at this point. Seen more managers and employees come and go than I can remember. But I have NEVER been talked to and treated so rudely.And just for extra detail here is what my aunt ordered and exactly how she ordered it:“ #2 "The Outlaw" - 6 inch on white bread. Double meat. No green peppers. Add lettuce and ranch.”Update: Mickey never called me in the morning, so I had to call him. He also wanted to argue with me. When I insisted on the point that all I wanted was to get my order fixed/replaced and that everything was made worse from the employees being rude, he offered me 50% a new sandwich. Really?! Take some accountability. Why are you so insistent on driving your customers away?! I told him that was not good enough, that i wanted my order REPLACED not discounted. His response was “I will look at the cameras when I have some time and give you a call back”. What I hear from that is: he is going to make me wait while he bothers with stuff HE deems important. And he is going to look for literally any excuse he can find to justify the rude behavior of him and his staff.I’ll update again whenever Mickey deems me important enough to grace me with his phone call.Final Edit: Mickey called me back a few hours later and offered to replace the sandwich that I paid for. Which is completely understandable. I may have asked for double meat, but I didn’t pay for it, so I was completely fine with him just replacing what I did pay for. I went in the next day (Monday) and got my replacement sandwich. There wasn’t any drama. I believe he apologized for what happened. My only hope now is that the previous rudeness does not occur again.
Their food is always fresh and they acknowledge you when you enter the building and when you leave. They are always friendly.
Atmosphere: 3
Food: 5
Service: 4
Cam AP
Clean store and friendly employees
Judy Gilmore
What is the point in sending out coupons if the stores don't take
Atmosphere: 1
Food: 1
Service: 1
Unk Carver
They don't take coupons that are delivered in pinson to ur mail box why make them if u can't use them .
Atmosphere: 5
Food: 5
Service: 1
Silvio David Tapia
The day that they were running a two-hour promotion from 10 to noon for a free sandwich but the manager said it was only the first 15 customers that could get it - in spite of the fact that I went there at 10:58, halfway through the promotion.
Subway mails coupons to customers and then this Pinson Subway refuses to accept any coupons!!
Sarah Vishaway
6662 Hwy 75Pinson, AL 35126, USAI stopped by this store yesterday. This was my 2nd time visiting this location. When I stepped foot inside the store, everything was so clean and nicely organized.Their health food score was 99.The customer service was excellent. I was greeted as soon as I walked in. They both were polite and well mannered.The gentleman that made my sandwich placed everything nicely.I think I will be driving from the Clay area to this store from now on.Thanks guys.
Abbigail
three workers in a subway WEIRD but the guy was AMAZING took like 5 orders at a time remembering all of them made it perfect however the 2nd old lady was literally yelling for no reason and I didn’t say anything and still didn’t after she rubbed the extra Mayo from the knife alllllll in my wrapper causing Mayo to be all on the outside of my sandwich I then made a face because I’ve never seen this before. she asks with a attitude “you okay? it look good huh?” I still didn’t say anything but the insecure girl or boy wasn’t quite sure but guessing girl because then a high pitch voice says “THERE A PROBLEM?!” I asked them to repeat what they said and they laughed and were too scared to repeat to my face. They were giving me ugly looks ever since I came in even after I smiled at they/them and would only say welcome to the other costumers, I didn’t think they were talking to me since I hadn’t even looked at them so that’s why I asked and they just laughed I could’ve said way more than I did but both those insecure people need to be fired‼️? as I was walking out it SCREAMSSS “HAVE A GOOD DAYYYY” with the worst attitude possible! that thing was looking for a problem ever since I came in just because I’m pretty I guess ILL TAKE IT AS A COMPLIMENT BABY ?
Catherine Parker
Nice Subway in Pinson! Food was ok. Service ok. Didn't wait long at all. Server was a little bland. It's ok to smile. And when talking to customer look at them. So we can communicate better. I had to ask him to repeat himself often. Other than that I recommend.
Atmosphere: 4
Food: 4
Service: 4
Natasha Robbins
Theworkers and manger is very rude and I'll never spend my money with again gave me what they want me to have instead calling me and I paid for extra meat didnt get it gave me the wrong bread and cookies and got rude when I call and told them they mess my order up
Cheap owner won’t honor coupons for most sandwiches. They should honor the coupons that they ship. I would never eat here with someone so
Atmosphere: 1
Food: 1
Service: 1
FOUND A FINGERNAIL IN MY FOOD ???
Atmosphere: 1
Food: 1
Service: 1
Loved
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
Pamela was hands down the RUDEST employee I have ever dealt with. My aunt was ordering sandwiches for us, while reading it off of her phone. When she got back home, the order was wrong. I called up to the store to let them know and see what they could do about it. I got put on the phone with Pamela since she is the one that made the sandwich. When I let her know that I had ordered a #2 - The Outlaw, and that they did not put the Chipotle sauce or the onions that normally come in it (nor did they put the double meat that we asked for), she cut me off to tell me that she didn’t hear the double meat and that my aunt didn’t specifically ask for the onions and Chipotle sauce. She began to argue with me, cutting me off and being rude the whole time. When she said “what exactly do you want”, I told her I wanted her to take my information and have the manager to call me in the morning. She then said “ok” and hung up on me. And not accidentally either. Because I immediately called back and was ignored until I called a total of EIGHT (8) times!When I finally got someone back on the phone, I got nothing but attitude. Being told “we are busy” “what do you want me to do” and generally being dismissive and disrespectful. I finally asked if she wasn’t able to authorize replacing my sandwich, she responded “Absolutely not. I’m brand new here. I just started”. Followed by “Mickey (manager) is the only one who can authorize a remake. He’ll have to review the cameras and everything. It’s a process”. Seemingly trying to dissuade me from complaining.Apparently they operate without a manager or anyone who can make decisions on a SATURDAY at 2 PM. And according to the employee, it’s not from lack of business, because they were too busy to bother dealing with me. The manager is supposedly working the next morning and should be calling me. We will see if that actually happens. If he does, I will update my review accordingly.I have come to this Subway for decades at this point. Seen more managers and employees come and go than I can remember. But I have NEVER been talked to and treated so rudely.And just for extra detail here is what my aunt ordered and exactly how she ordered it:“ #2 "The Outlaw" - 6 inch on white bread. Double meat. No green peppers. Add lettuce and ranch.”Update: Mickey never called me in the morning, so I had to call him. He also wanted to argue with me. When I insisted on the point that all I wanted was to get my order fixed/replaced and that everything was made worse from the employees being rude, he offered me 50% a new sandwich. Really?! Take some accountability. Why are you so insistent on driving your customers away?! I told him that was not good enough, that i wanted my order REPLACED not discounted. His response was “I will look at the cameras when I have some time and give you a call back”. What I hear from that is: he is going to make me wait while he bothers with stuff HE deems important. And he is going to look for literally any excuse he can find to justify the rude behavior of him and his staff.I’ll update again whenever Mickey deems me important enough to grace me with his phone call.Final Edit: Mickey called me back a few hours later and offered to replace the sandwich that I paid for. Which is completely understandable. I may have asked for double meat, but I didn’t pay for it, so I was completely fine with him just replacing what I did pay for. I went in the next day (Monday) and got my replacement sandwich. There wasn’t any drama. I believe he apologized for what happened. My only hope now is that the previous rudeness does not occur again.
Food: 4
Service: 1
Always friendly, treat you like an old friend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Cookies, Chocolate Chip
Their food is always fresh and they acknowledge you when you enter the building and when you leave. They are always friendly.
Atmosphere: 3
Food: 5
Service: 4
Clean store and friendly employees
What is the point in sending out coupons if the stores don't take
Atmosphere: 1
Food: 1
Service: 1
They don't take coupons that are delivered in pinson to ur mail box why make them if u can't use them .
Atmosphere: 5
Food: 5
Service: 1
The day that they were running a two-hour promotion from 10 to noon for a free sandwich but the manager said it was only the first 15 customers that could get it - in spite of the fact that I went there at 10:58, halfway through the promotion.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Subway mails coupons to customers and then this Pinson Subway refuses to accept any coupons!!
6662 Hwy 75Pinson, AL 35126, USAI stopped by this store yesterday. This was my 2nd time visiting this location. When I stepped foot inside the store, everything was so clean and nicely organized.Their health food score was 99.The customer service was excellent. I was greeted as soon as I walked in. They both were polite and well mannered.The gentleman that made my sandwich placed everything nicely.I think I will be driving from the Clay area to this store from now on.Thanks guys.
three workers in a subway WEIRD but the guy was AMAZING took like 5 orders at a time remembering all of them made it perfect however the 2nd old lady was literally yelling for no reason and I didn’t say anything and still didn’t after she rubbed the extra Mayo from the knife alllllll in my wrapper causing Mayo to be all on the outside of my sandwich I then made a face because I’ve never seen this before. she asks with a attitude “you okay? it look good huh?” I still didn’t say anything but the insecure girl or boy wasn’t quite sure but guessing girl because then a high pitch voice says “THERE A PROBLEM?!” I asked them to repeat what they said and they laughed and were too scared to repeat to my face. They were giving me ugly looks ever since I came in even after I smiled at they/them and would only say welcome to the other costumers, I didn’t think they were talking to me since I hadn’t even looked at them so that’s why I asked and they just laughed I could’ve said way more than I did but both those insecure people need to be fired‼️? as I was walking out it SCREAMSSS “HAVE A GOOD DAYYYY” with the worst attitude possible! that thing was looking for a problem ever since I came in just because I’m pretty I guess ILL TAKE IT AS A COMPLIMENT BABY ?
Nice Subway in Pinson! Food was ok. Service ok. Didn't wait long at all. Server was a little bland. It's ok to smile. And when talking to customer look at them. So we can communicate better. I had to ask him to repeat himself often. Other than that I recommend.
Atmosphere: 4
Food: 4
Service: 4
Theworkers and manger is very rude and I'll never spend my money with again gave me what they want me to have instead calling me and I paid for extra meat didnt get it gave me the wrong bread and cookies and got rude when I call and told them they mess my order up