Jack's Family Restaurant
700 Pleasant Grove Rd, Pleasant Grove
(205) 781-5735
Recent Reviews
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Bread was molded and chicken was old
Love that Big Bacon Burger and Hot Fries!!!
Tell me why they don't have on any gloves when handling ice cream or fries
If I could give zero stars I would. This jacks is awful. It’s always being complained about in the fb group. Horrible customer service, horrible food preparation, and nasty attitudes.
I went in today and ordered a Breakfast toaster and it wasn’t toasted, I went back in to get it fixed and the manager wasn’t too pleasant because I asked if something was wrong with their toaster. When she asked for it to be remade she told them to run it through twice to be devious, so when I got my food back it was burnt, it didn’t have mayo, and the bacon was burnt as well. The toast was black with no butter and the burned scent was awful. This was done by the managers request. This was around 7:20 am. You guys need better leadership, and a friendlier staff that actually cares about your business.
Good service
Food good...employees hit or miss.
Fresh and good
Jack's good food will keep you coming back for more more more more more
The Pleasant Grove Jackson Pleasant Grove Alabama they never get your order right and if they do they leave party or order out you ask them if your order is correct and everything in the bag and they tell you yes they don't even look I have actually drove out to corporate office to speak to them about never getting your whole order when you order it and they just blew me off like nothing they didn't even care or did what the lady said that they were going to do at the corporate office
All amazing!! Food, service, store!
Restaurantji Recommends
Just visited Jack's in pleasant Grove, Al. The young manager was outstanding. I'm 60years old and retired Navy and I've never seen a fast food manager praise their employees on the spot! I didn't get her name, but a short black young lady with a piercing in top lip. She should be in a front office somewhere, her attitude is infectious! I love the positive vibes!
Im a doordash worker and I have been here for almost 30min. The chicken I've been waiting on takes 13min to cook. I've watched 3 batches cooked.
Food had hair in it grit bowl has a whole in it an food wasted out of the bag I will be filling a lawsuit this is the 3rd time this den happened an the manger Donita Wilson didn’t care or try to compensate so I’m taking things in my own hand
Atmosphere: 1
Food: 1
Service: 1
Breakfast is so pathetic. I have multiple pictures. This has to be the worst jacks in Alabama. If anyone from corporate would like to see what kind of service this place has please let me know. I have a folder made of all of my cold, small, not even completely made food over 2 years.
Atmosphere: 1
Food: 1
Service: 1
Manager is rude as hell-Donita Williams .The store is at its slow peak and the manager working is awful, she kept interrupting me as I’m trying to order saying ”that all”. No, we have more. She claimed her energy shifted because I asked for sweet tea and had to get cokes instead but it was her tone as soon as we started ordering. She was speaking to everyone in the drive through as if they were a nuisance to her. Can we not get some one more “pleasant” to work this pleasant grove location. This girl doesn’t deserve her job.
Recommended dishes: Chicken Finger Dinner 4pc
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