Applebee's Grill + Bar

as a member of the prattville community my entire life, i am very disappointed in applebees. the food was tolerable but slightly cold. our non-alcoholic drinks came out after the alcoholic beverage. waitress was incompetent and forgetful. to top it all off the silverware was dirty which is extremely off putting and sat there for 40 minutes without any service. many other guests were outraged by the poor service and lack of hospitality. will never be attending again.

Atmosphere: 1

Food: 2

Service: 1

Good food, good service.

Atmosphere: 5

Food: 5

Service: 5

I hate to have to leave this review but I will never go to this location again. It was nasty!! We walked in and there were dirty plates and glasses on more than 5 tables. The bar was filthy with leftover bottles and glasses. And every employee including the manager just walked past them. We only ordered 1 drink bc there was no way we were ordering food. If the front looked that bad, I couldn’t imagine what the kitchen looked like. And you could smell the bathroom throughout the restaurant. This was awful!

Atmosphere: 2

Food: 1

Service: 2

We waited 45 minutes to an hour, only to be seated and then we waited another 20 minutes and no one never came to assist us after we were seated. They didn’t even say anything to us to let us know what was going ,so we got up and walked out and the girl said y’all have a good night.

Service: 2

Staff are friendly. The food tasted good. Ordered the prime rib sandwich and buffalo boneless wings. However, we had no drink from the time the meal was delivered. Finally had to get up and ask for refills as we had nearly finished the meal. Very poor service!

Atmosphere: 5

Food: 4

Service: 1

Recommended dishes: Wings

Afternoon dinner was amazing. The entire experience, from the minute we entered. Our server was very friendly and informative about the menu choices. The food was hot and fresh. The atmosphere was cheerful. And to end the evening Santa 🎅 🧑‍🎄 Mrs Claus and a helper Elf made their appearance. Everything was perfect. Merry Christmas Apple.

Atmosphere: 5

Food: 5

Service: 5

After doing some Christmas shopping today my mom and I decided to end our night at Applebees in Prattville. Everything was amazing. To being greeted as soon as we walked in the door to the food being brought out in a timely manner and everything was hot and delicious. Everyone was so friendly. Highly recommend this location.

Atmosphere: 5

Food: 5

Service: 5

Bartender is spread then while others sit talking to the table left of the bar. Took a while to get noticed.

Recommended dishes: Wings, Fiesta Lime Chicken, Chicken Alfredo, Spinach \u0026 Artichoke Dip, Garlic Mashed Potatoes

Order was placed at 7:04 pick up time was 7:19, we arrived at 7:22 and called, they told us “we are bringing it out now” after waiting another 20 minutes we finally decided to go in. Everyone was sitting around hanging out and talking, she grabbed the food and handed it to us immediately. It was sitting there the WHOLE 20 MINUTES! All of the food was cold to the touch, the Alfredo sauce was congealed because it was so cold and the mozzarella stick, bread stick, and all of the ranch were missing. To have an extra 20 minutes to let it sit there and get cold they could’ve at least gotten the order right.

Atmosphere: 1

Food: 1

Service: 1

The service was excellent. Food was good and well presented

We went on a Wednesday night, group of six friends was hoping for a nice quiet evening out to enjoy friendship, and good food.
Things get missed or messed up but all in all it was a good evening .
Needs to update the building only suggesting.

Atmosphere: 1

Food: 4

Service: 4

I am so disappointed with the treatment and poor service I just received from Applebee’s on Cobbs Ford Road in Prattville, Alabama 36066.
We arrived at 12:22 PM and were given three different servers to do our drink order. The manager brought the drinks and a third server finally came and took our appetizer and food orders.
At 1:10 PM we still had not received the two appetizers nor any of the food that we ordered.
When we inquired, because at least 7 tables of patrons that came in after us had gotten their entrees and everything, we were told let them check on the food.
They brought out one of two appetizers and one entree. This is totally unacceptable! I will be letting everyone on social media know about this ill treatment and lack of professionalism with the staff!
I told them I did not want a half order and we had already been waiting for an hour. We offered to pay for the drinks and we were told we could just go ahead and go.
Nasty behavior for a manager, who never apologized for the oversight!

Unhappy in Prattville, Alabama!

Atmosphere: 1

Food: 1

Service: 1

Lipstick on my shot glass and the beer on tap tasted sour. Ordered a double shot with lipstick. Got a single shot back. Attitude at the bar. I just paid and left didn’t order food.

Atmosphere: 3

Service: 1

Haven't been to this Applebee's in a long time was skeptical to go but so glad we did. Brooklyn R was our server she was busy the night we were there but was great,I like that the tap beer is very cold because sometimes it can take a minute to get your drinks and it's awful to get a warm drink. Had the full plate of ribs and frys and slaw it was soo good. My wife Had the chicken finger plate, also ordered the Classic Combo appetizer. Thanks for the great food. 10/18/2025 time of visit.

Atmosphere: 4

Food: 5

Service: 4

The whole place was pretty slow but the waitress took FOREVER to get my food order, she got my drink order and when she came back with my drink she put it on the table and immediately left then she doubles back just to give me a straw and then after another 10 min she finally came back to get my food order and by that point it was already so late I decided to just leave instead, I knew what I wanted to order b4 I got there and it woulda took 3 seconds for me to tell her but apparently she had better things to do

Atmosphere: 1

Food: 1

Service: 1