I had a really disappointing experience at this Dunkin’ on Saturday October 11, 2025. The staff was very impolite and seemed uninterested in helping customers. Made eye contact with me several times and didn’t even say, “I’ll be right with you” they just ignored me while they laughed and chatted about how busy they were and people would have to wait all while working very slowly and nonchalantly and loudly giggling and chatting. The drinks weren’t even filled all the way to the top of the cup. The the overall cleanliness and atmosphere of the building were poor. Definitely not the level of service or quality I expected.
donna seiber
I would NOT recommend this Dunkin’ Donuts to anyone!! I would give it 0 stars!! Ordered 2 drinks in the drive thru and both were wrong. Parked and walked inside. Walked up to the register and stood there, and continued to stand there. One employee walked over and looked at me 3 times. She never spoke or anything. I stood there for 5 minutes. The chic from the drive thru finally walked over. I told her that my drinks were wrong. She argued with me instead of offering to remake my drinks. She was SUPER RUDE!!! So, instead of arguing with her, I trashed my drinks and walked out!! I will NEVER visit this particular Dunkin again!!!
Atmosphere: 1
Food: 1
Service: 1
Razor Dragon
The guy said it was 9.99for a dozen of the doughnuts but they charged 12.99 I know it’s just 4 dollars extra then the 9.99 and I was in a rush so I just paid for it and left I had told the lady before I paid that the guy before her said it was 9.99 but she kind of sigh at me so I just paid the 12.99 and left worst customer service ever Pluse they are built on the old sink hole so what happens if the sink hole get bigger
Atmosphere: 1
Food: 2
Service: 1
Leona Smith
Jordin is kind and patient. Donuts were good. Good experience. Thank you!
Food: 5
Service: 5
barb LaChance
Thank you for putting up with this New Yorker and my 7 ice cubes.😁 As always DD never disappoints no matter where I am.
Atmosphere: 5
Food: 5
Service: 5
Mary Henry
Sunday I went to get coffee and donuts here and petty much got my coffee thrown at me! The woman opened the window practically tossed my drinks in my hand and it wasn’t stable and spelt all over my leg and truck!! I was so upset i did nothing wrong to her except ask for whipped cream! I did not appreciate the coffee every where after reading reviews doesn’t seem Im the only one with an issue at this location!
Atmosphere: 1
Food: 5
Service: 1
Erica
I asked for extra bacon and second late. And instead of accommodating something I'm paying for, she's like it's two late. Where is customer service i wasn't asking for a lot. I work in the food industry so I know what you can and can not do. It's not like you were busy.
Atmosphere: 1
Food: 4
Service: 1
Kirk F
My review is based mostly on the experience. That is not to say that the coffee isn't wonderful, because it is, but I feel like that the experience at this particular Dunkin' is more important to me than the food/coffee.
I stop at the Prattville Dunkin several times a week on my way to work, and honestly, it is often the best part of my day. The manager, Gabby, is awesome...she really is. Whenever I go in to pick-up my coffee, which is almost always ready, I am also greeted with a hello or 'good morning Kirk.' So yeah, I'm only in the store for about 20 seconds, but what makes it so great is the vibe and the sincerity of Gabby and her people (they are all pretty awesome)
In my opinion, being genuine is increasingly rare nowadays, and and makes a big difference. Again, this why I am recommending/reviewing this Dunkin.
Highly recommended! And if you happen to read this Gabby, what you and your crew do everyday is truly appreciated!
Paula Morphis
Drive thru was very slow
Brian Mahar
Waited a longer time than I should have for a box of Joe. Its possible my ticket time was normal, however that fact was obscured by the fact that while I was waiting it was social hour behind the counter for the young female employee - talking all about how she was late to work because she was cold and didn't want to get out of bed, and was more concerned with trying an iced drink she said was 'bussin' than to pre-assemble my cups/cream/sugars while the other girl worked the filling of the box, plus I even heard F-bombs getting dropped.
The gentlemen that helped me at the indoor register was fast and courteous (some munchkins and a doughnut).
All this said, I don't blame the employee(s), Management has clearly failed to establish standards for professionalism.
I grew up in New England so I have brand loyalty for Dunkin' but next time I'll probably meet this need via a competitor.
I’ll say the service was pretty good. The food was awful. The three times I went. I always try something at least twice.
Stephanie Moeller
Finally giving up. Makes iced coffee wrong almost every time I go there. Then has an attitude when asked to remake it.
Sun Flower
The absolute worst customer service! I went on my breakfast break and I sat in the lobby for 15 minutes because the worker says she forgot I was there and what I ordered all while everyone else got their orders and drive thru was cleared out. Then she says to me we're short staff as if I care! I spent half of my break in the lobby! They also didn't even have what I ordered and didn't tell me until I had been waiting for 15 minutes. If you're so tired overwhelmed over worked can't remember customers sitting right in your face, then you should get another job! Because that's not my problem complain to your management not me I'm only there for a bagel!
Abby Dunaway
Rude employees
Atmosphere: 2
Food: 4
Service: 1
Destiny Reese
They were so amazing! The donuts were so good along with my latte and they were super nice
I had a really disappointing experience at this Dunkin’ on Saturday October 11, 2025.
The staff was very impolite and seemed uninterested in helping customers. Made eye contact with me several times and didn’t even say, “I’ll be right with you” they just ignored me while they laughed and chatted about how busy they were and people would have to wait all while working very slowly and nonchalantly and loudly giggling and chatting.
The drinks weren’t even filled all the way to the top of the cup.
The the overall cleanliness and atmosphere of the building were poor. Definitely not the level of service or quality I expected.
I would NOT recommend this Dunkin’ Donuts to anyone!! I would give it 0 stars!! Ordered 2 drinks in the drive thru and both were wrong. Parked and walked inside. Walked up to the register and stood there, and continued to stand there. One employee walked over and looked at me 3 times. She never spoke or anything. I stood there for 5 minutes. The chic from the drive thru finally walked over. I told her that my drinks were wrong. She argued with me instead of offering to remake my drinks. She was SUPER RUDE!!! So, instead of arguing with her, I trashed my drinks and walked out!! I will NEVER visit this particular Dunkin again!!!
Atmosphere: 1
Food: 1
Service: 1
The guy said it was 9.99for a dozen of the doughnuts but they charged 12.99 I know it’s just 4 dollars extra then the 9.99 and I was in a rush so I just paid for it and left I had told the lady before I paid that the guy before her said it was 9.99 but she kind of sigh at me so I just paid the 12.99 and left worst customer service ever Pluse they are built on the old sink hole so what happens if the sink hole get bigger
Atmosphere: 1
Food: 2
Service: 1
Jordin is kind and patient. Donuts were good. Good experience. Thank you!
Food: 5
Service: 5
Thank you for putting up with this New Yorker and my 7 ice cubes.😁 As always DD never disappoints no matter where I am.
Atmosphere: 5
Food: 5
Service: 5
Sunday I went to get coffee and donuts here and petty much got my coffee thrown at me! The woman opened the window practically tossed my drinks in my hand and it wasn’t stable and spelt all over my leg and truck!! I was so upset i did nothing wrong to her except ask for whipped cream! I did not appreciate the coffee every where after reading reviews doesn’t seem Im the only one with an issue at this location!
Atmosphere: 1
Food: 5
Service: 1
I asked for extra bacon and second late. And instead of accommodating something I'm paying for, she's like it's two late. Where is customer service i wasn't asking for a lot. I work in the food industry so I know what you can and can not do. It's not like you were busy.
Atmosphere: 1
Food: 4
Service: 1
My review is based mostly on the experience. That is not to say that the coffee isn't wonderful, because it is, but I feel like that the experience at this particular Dunkin' is more important to me than the food/coffee.
I stop at the Prattville Dunkin several times a week on my way to work, and honestly, it is often the best part of my day. The manager, Gabby, is awesome...she really is. Whenever I go in to pick-up my coffee, which is almost always ready, I am also greeted with a hello or 'good morning Kirk.' So yeah, I'm only in the store for about 20 seconds, but what makes it so great is the vibe and the sincerity of Gabby and her people (they are all pretty awesome)
In my opinion, being genuine is increasingly rare nowadays, and and makes a big difference. Again, this why I am recommending/reviewing this Dunkin.
Highly recommended! And if you happen to read this Gabby, what you and your crew do everyday is truly appreciated!
Drive thru was very slow
Waited a longer time than I should have for a box of Joe. Its possible my ticket time was normal, however that fact was obscured by the fact that while I was waiting it was social hour behind the counter for the young female employee - talking all about how she was late to work because she was cold and didn't want to get out of bed, and was more concerned with trying an iced drink she said was 'bussin' than to pre-assemble my cups/cream/sugars while the other girl worked the filling of the box, plus I even heard F-bombs getting dropped.
The gentlemen that helped me at the indoor register was fast and courteous (some munchkins and a doughnut).
All this said, I don't blame the employee(s), Management has clearly failed to establish standards for professionalism.
I grew up in New England so I have brand loyalty for Dunkin' but next time I'll probably meet this need via a competitor.
Restaurantji Recommends
I’ll say the service was pretty good. The food was awful. The three times I went. I always try something at least twice.
Finally giving up. Makes iced coffee wrong almost every time I go there. Then has an attitude when asked to remake it.
The absolute worst customer service! I went on my breakfast break and I sat in the lobby for 15 minutes because the worker says she forgot I was there and what I ordered all while everyone else got their orders and drive thru was cleared out. Then she says to me we're short staff as if I care! I spent half of my break in the lobby! They also didn't even have what I ordered and didn't tell me until I had been waiting for 15 minutes. If you're so tired overwhelmed over worked can't remember customers sitting right in your face, then you should get another job! Because that's not my problem complain to your management not me I'm only there for a bagel!
Rude employees
Atmosphere: 2
Food: 4
Service: 1
They were so amazing! The donuts were so good along with my latte and they were super nice
Atmosphere: 5
Food: 5
Service: 5
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