Don't show up before 7am. That's when they start making fresh. Before 7 full price for day old donuts
Atmosphere: 1
Food: 1
Service: 1
Ariel Turner
Sunday morning, i decided to get breakfast for my staff at the Marriott. I was greeted by everyone, but Omarion took care of me. His customer service was beyond impeccable. He was a joy to speak with with it being so early in the A M. Please make sure he sees this message as well. My doughnuts were super fresh and so delicious. I will definitely continue to patronize your establishment, and give Omarion a raise/promotion while you’re at it.
Atmosphere: 5
Food: 5
Service: 5
Ethan H
Long wait, delays, items not in stock. Staff with minimum effort. Doughnuts tasted fine. Facilities generally clean.
Atmosphere: 1
Food: 3
Service: 1
isadoreflowers
The experience wasn't like i thought it was going to be i had to repeat my order like 6xs. Then the doughnuts we hard🤦. I going to heavenly doughnuts from now on it was cool while it lasted
Atmosphere: 2
Food: 3
Service: 2
April Colburn
Who doesn't love fresh hot donuts
Atmosphere: 5
Food: 5
Service: 5
Eddiemelec Lopez
They didn't have anything that any other Krispy Kreme has, they didn't honor the promotion that was going on at the moment
Atmosphere: 2
Food: 3
Service: 2
Paula Prater
My first time there. Bought an assorted dozen of donuts. Upon ringing out discovered several of the donuts incurred an upcharge. They were combined with all the other donuts in the display and were not tagged as being specialty. So you can imagine my shock. They need to have something that tells about the upcharge and also which are considered specialty. They were good and fresh though. Not exactly rushing to go back for more though
Atmosphere: 5
Food: 5
Service: 5
Jennifer
Selena has awesome customer service!
M L
I had a very unpleasant experience at the Krispy Kreme drive-thru in Prattville this week. When I pulled up, I noticed the male employee handling my dozen donuts with one glove on, but that same glove had been used to touch the cash register, money, and his earpiece while taking orders.
This completely defeats the purpose of wearing gloves and is a serious food-safety concern. Cross-contamination like this can easily make customers sick.
I asked to speak with the manager and explained what I observed. While she did have him replace the donuts, he then used a napkin instead of proper food-handling gloves, which still did not address the underlying sanitation issue.
I was disappointed by the lack of proper food-safety practices and training. Handling ready-to-eat food requires clean gloves or utensils that are changed appropriately. I hope management and corporate take this seriously, as this was honestly disgusting and concerning.
Atmosphere: 5
Food: 5
Service: 1
Kelli
These ladies ROCK! Thank you for making me a little less homesick . Wynette was AWESOME!!!
Don't show up before 7am. That's when they start making fresh. Before 7 full price for day old donuts
Atmosphere: 1
Food: 1
Service: 1
Sunday morning, i decided to get breakfast for my
staff at the Marriott. I was greeted by everyone, but Omarion took care of me. His customer service was beyond impeccable. He was a joy to speak with with it being so early in the A M. Please make sure he sees this message as well. My doughnuts were super fresh and so delicious. I will definitely continue to patronize your establishment, and give Omarion a raise/promotion while you’re at it.
Atmosphere: 5
Food: 5
Service: 5
Long wait, delays, items not in stock. Staff with minimum effort. Doughnuts tasted fine. Facilities generally clean.
Atmosphere: 1
Food: 3
Service: 1
The experience wasn't like i thought it was going to be i had to repeat my order like 6xs. Then the doughnuts we hard🤦. I going to heavenly doughnuts from now on it was cool while it lasted
Atmosphere: 2
Food: 3
Service: 2
Who doesn't love fresh hot donuts
Atmosphere: 5
Food: 5
Service: 5
They didn't have anything that any other Krispy Kreme has, they didn't honor the promotion that was going on at the moment
Atmosphere: 2
Food: 3
Service: 2
My first time there. Bought an assorted dozen of donuts. Upon ringing out discovered several of the donuts incurred an upcharge. They were combined with all the other donuts in the display and were not tagged as being specialty. So you can imagine my shock. They need to have something that tells about the upcharge and also which are considered specialty. They were good and fresh though. Not exactly rushing to go back for more though
Atmosphere: 5
Food: 5
Service: 5
Selena has awesome customer service!
I had a very unpleasant experience at the Krispy Kreme drive-thru in Prattville this week. When I pulled up, I noticed the male employee handling my dozen donuts with one glove on, but that same glove had been used to touch the cash register, money, and his earpiece while taking orders.
This completely defeats the purpose of wearing gloves and is a serious food-safety concern. Cross-contamination like this can easily make customers sick.
I asked to speak with the manager and explained what I observed. While she did have him replace the donuts, he then used a napkin instead of proper food-handling gloves, which still did not address the underlying sanitation issue.
I was disappointed by the lack of proper food-safety practices and training. Handling ready-to-eat food requires clean gloves or utensils that are changed appropriately. I hope management and corporate take this seriously, as this was honestly disgusting and concerning.
Atmosphere: 5
Food: 5
Service: 1
These ladies ROCK! Thank you for making me a little less homesick . Wynette was AWESOME!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Can't beat Krispy Kreme donuts.
Atmosphere: 5
Food: 5
Service: 5
Been months since I had a donut from here. Such a comfort treat.
Atmosphere: 5
Food: 5
Service: 5
I don’t think they ever clean the floors. The chairs and table had crumbs all over them.
Atmosphere: 1
Food: 4
Service: 4
Only serving through drive thru and extremely slow service
Service: 1
Very nice and great customer service
Atmosphere: 5
Food: 5
Service: 5
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