Don't bother with this location. Placed an online order. Was not ready when I got there, after said time. Then waited, and waited so 3 people could take one order and then argue in front of waiting customers. It took another 10 minutes just two complete my order. And of course got it wrong. Your literally reading it off and piece of paper. I said no mayonnaise and they loaded it down. Where does it say mayonnaise? Well do I travel back to the restaurant and waste gas money or do I attempt to scrape it off hoping I don't taste something I hate! This is exactly why I don't leave tips for pickup orders.
Atmosphere: 1
Food: 3
Service: 1
Caleb
Extremely slow. Playing behind the counter with a long line. People were walking out.
Atmosphere: 2
Food: 3
Service: 1
Michelle Johnson
Worst experience at this location. Only 1 of the 3 employees was helping customers. My in-app order wasn’t ready for 30 minutes after it was supposed to be. There was so much more that happened but I reported it to corporate so I’ll spare the details.
Atmosphere: 1
Food: 4
Service: 1
Jordan Moeller
Worse subway ever will always mess up your oder
Atmosphere: 1
Food: 1
Service: 1
Joyelle Wills
It is always a pleasant surprise to meet people who enjoy what they do. My husband and I were extremely pleased with the amazing customer service we received from Dillion today at this location. When we arrived, there was a fairly large to-go order; however, Dillion went out of his way to greet us and engage us in conversation while we waited. He took extreme pride in making our sandwiches, perfectly as we asked. He was kind, respectful to all of his customers, and did a really great job making us feel appreciated as customers. It is very rare to find people who enjoy doing their jobs with excellence, and we think this young man should be commended for his excellence! Thank you, Dillion, for an excellent experience at Subway. Your personality, sense of humor, and smile makes this our new favorite Subway location!
Atmosphere: 5
Food: 5
Service: 5
kamarion jackson (kj)
I’m usually a fan of Subway, but my recent experience was very disappointing. Service: The staff were disorganized and seemed uninterested in helping. I waited far longer than expected, and when my order was finally made, it wasn’t prepared as requested. The staff seemed rushed and didn’t engage with customers in a friendly or professional manner. Cleanliness: The store was not clean at all. There was food debris on the floor, and the counters looked like they hadn’t been wiped down properly. The overall environment felt unkempt and not inviting.
Atmosphere: 1
Food: 1
Service: 1
Ashleigh Nicole
This is the second time ive gotten a sub the first time I ordered in store the second time on door dash its on my receipt where I wanted vinegar and oil neither time did I get what I asked for will not be going back to this location
L
There is nothing worse than walking into a restaurant to order and employees are out front stating other employees had quit and left them unable to do their jobs. They didn’t have enough bread and so forth. I ordered the sandwich I wanted in a salad so there would be no bread and try to give them a break and it ended up costing more money for the salad.The whole situation made the dinner I paid for less than desirable to eat.I’m always turned off by brown lettuce anyway . I will not be returning.
Maturity is lacking.This place should be inspected.
Atmosphere: 1
Food: 1
Service: 1
Edward Thomas
Ordered food and drinks for delivery through subway website. Doordash delivered food. I ASKED were are my drinks, are they in the bag. K'Terrius said yes that's everything from Subways. MY DRINKS are missing. I paid $3.99 delivery fee and $5.90 delivery tip for missing drinks. K'Terrius wouldn't even go back and get them. I had to drive to Subways for get the drinks I paid for and paid to be delivered with my food. Subways and Doordash kept saying it was the other persons fault. I will never again order doordash again.Nor go to the subways on south memorial drive again.
Atmosphere: 1
Food: 1
Service: 1
K B
Wish I could leave a zero, just left here. Customer service was very poor. I understand they may have not had a good day however there is no excuse for attitudes or slinging food. The sandwiches were poorly made. It took everything in me not to publicly chastise two adults.
They put 5 meatballs on my kids footlong, and my sandwich and my other sons sandwiches bread was so hard , the hard bread has happened the last 3 times. Never again, then don't ask for more condiments than what they put on there, you'll get nothing but attitude. Do yourself a favor and make the few minute extra drive to a different location
Food: 1
Service: 1
sandra steele
Make sure you order 24 hours ahead for a tray of 15 subs that were to be cut into smaller sandwiches, went in to order around 3:00 and was told I could not get them before 11:00 the next day, needed them around 8:00. That was around $140 that obviously they did not care about losing, only 1customer in there at the time, which was very nice and told us that Publix could possibly do them, whoever the lady was, Thank you for suggesting Publix which I called and they took the order with no problem. This was a first time in this subway and the last.We ordered from Millbrook subway last year and there was never a mention of 24hr wait.
Faye Lantz
Nick and Jyden were awesome tonight when it came to our food order. I forgot to put something on my ticket and Jyden was nice enough to fix it for me. Nick took the extra time and to make sure my husband was safe eating there, because he has severe food allergies. I appreciate Nick taking the extra time. Thanks for a great meal.
Atmosphere: 4
Food: 5
Service: 5
Jared Sloan
Two trips in a row they have messed up the orders. After screwing up the online order, when brought to there attention, messed it up again. Will not be going back. To that location. Once is a mistake. Twice is a problem that shows incompetence and carelessness.
Food: 1
Service: 1
Grant Hughes
This subway has some very rude employees and awful customer service. One employee with very short dark brown hair and glasses got mad because I ordered two foot longs. I go to this location often and I was using the BOGO footlong offer in the app. They have this deal every so often. I went in there another time after going in there in the past, and he said “Let me guess, you’re gonna get two foot longs again” and I also ordered a dipper, and he said “See this is what is so annoying!” these employees also cuss and argue with each other like crazy when making sandwiches. I’ll stay going to the one on 14 it’s worth the drive!
Don't bother with this location. Placed an online order. Was not ready when I got there, after said time. Then waited, and waited so 3 people could take one order and then argue in front of waiting customers. It took another 10 minutes just two complete my order. And of course got it wrong. Your literally reading it off and piece of paper. I said no mayonnaise and they loaded it down. Where does it say mayonnaise? Well do I travel back to the restaurant and waste gas money or do I attempt to scrape it off hoping I don't taste something I hate! This is exactly why I don't leave tips for pickup orders.
Atmosphere: 1
Food: 3
Service: 1
Extremely slow. Playing behind the counter with a long line. People were walking out.
Atmosphere: 2
Food: 3
Service: 1
Worst experience at this location. Only 1 of the 3 employees was helping customers. My in-app order wasn’t ready for 30 minutes after it was supposed to be. There was so much more that happened but I reported it to corporate so I’ll spare the details.
Atmosphere: 1
Food: 4
Service: 1
Worse subway ever will always mess up your oder
Atmosphere: 1
Food: 1
Service: 1
It is always a pleasant surprise to meet people who enjoy what they do. My husband and I were extremely pleased with the amazing customer service we received from Dillion today at this location. When we arrived, there was a fairly large to-go order; however, Dillion went out of his way to greet us and engage us in conversation while we waited. He took extreme pride in making our sandwiches, perfectly as we asked. He was kind, respectful to all of his customers, and did a really great job making us feel appreciated as customers. It is very rare to find people who enjoy doing their jobs with excellence, and we think this young man should be commended for his excellence! Thank you, Dillion, for an excellent experience at Subway. Your personality, sense of humor, and smile makes this our new favorite Subway location!
Atmosphere: 5
Food: 5
Service: 5
I’m usually a fan of Subway, but my recent experience was very disappointing.
Service: The staff were disorganized and seemed uninterested in helping. I waited far longer than expected, and when my order was finally made, it wasn’t prepared as requested. The staff seemed rushed and didn’t engage with customers in a friendly or professional manner.
Cleanliness: The store was not clean at all. There was food debris on the floor, and the counters looked like they hadn’t been wiped down properly. The overall environment felt unkempt and not inviting.
Atmosphere: 1
Food: 1
Service: 1
This is the second time ive gotten a sub the first time I ordered in store the second time on door dash its on my receipt where I wanted vinegar and oil neither time did I get what I asked for will not be going back to this location
There is nothing worse than walking into a restaurant to order and employees are out front stating other employees had quit and left them unable to do their jobs. They didn’t have enough bread and so forth. I ordered the sandwich I wanted in a salad so there would be no bread and try to give them a break and it ended up costing more money for the salad.The whole situation made the dinner I paid for less than desirable to eat.I’m always turned off by brown lettuce anyway . I will not be returning.
Maturity is lacking.This place should be inspected.
Atmosphere: 1
Food: 1
Service: 1
Ordered food and drinks for delivery through subway website. Doordash delivered food. I ASKED were are my drinks, are they in the bag. K'Terrius said yes that's everything from Subways. MY DRINKS are missing. I paid $3.99 delivery fee and $5.90 delivery tip for missing drinks. K'Terrius wouldn't even go back and get them. I had to drive to Subways for get the drinks I paid for and paid to be delivered with my food. Subways and Doordash kept saying it was the other persons fault. I will never again order doordash again.Nor go to the subways on south memorial drive again.
Atmosphere: 1
Food: 1
Service: 1
Wish I could leave a zero, just left here. Customer service was very poor. I understand they may have not had a good day however there is no excuse for attitudes or slinging food. The sandwiches were poorly made. It took everything in me not to publicly chastise two adults.
Restaurantji Recommends
They put 5 meatballs on my kids footlong, and my sandwich and my other sons sandwiches bread was so hard , the hard bread has happened the last 3 times. Never again, then don't ask for more condiments than what they put on there, you'll get nothing but attitude. Do yourself a favor and make the few minute extra drive to a different location
Food: 1
Service: 1
Make sure you order 24 hours ahead for a tray of 15 subs that were to be cut into smaller sandwiches, went in to order around 3:00 and was told I could not get them before 11:00 the next day, needed them around 8:00. That was around $140 that obviously they did not care about losing, only 1customer in there at the time, which was very nice and told us that Publix could possibly do them, whoever the lady was, Thank you for suggesting Publix which I called and they took the order with no problem. This was a first time in this subway and the last.We ordered from Millbrook subway last year and there was never a mention of 24hr wait.
Nick and Jyden were awesome tonight when it came to our food order. I forgot to put something on my ticket and Jyden was nice enough to fix it for me. Nick took the extra time and to make sure my husband was safe eating there, because he has severe food allergies. I appreciate Nick taking the extra time. Thanks for a great meal.
Atmosphere: 4
Food: 5
Service: 5
Two trips in a row they have messed up the orders. After screwing up the online order, when brought to there attention, messed it up again. Will not be going back. To that location. Once is a mistake. Twice is a problem that shows incompetence and carelessness.
Food: 1
Service: 1
This subway has some very rude employees and awful customer service. One employee with very short dark brown hair and glasses got mad because I ordered two foot longs. I go to this location often and I was using the BOGO footlong offer in the app. They have this deal every so often. I went in there another time after going in there in the past, and he said “Let me guess, you’re gonna get two foot longs again” and I also ordered a dipper, and he said “See this is what is so annoying!” these employees also cuss and argue with each other like crazy when making sandwiches. I’ll stay going to the one on 14 it’s worth the drive!
Loading...