Waited in the drive thru for 20minutes the cashier taking the order asked for my order 3 times when I finally got my food the fries and nuggets were cold and the burgers bright pink. I tried several times to contact the location but no answer. The food which is very expensive and no quality. Absolute trash. This store has went down hill over the past few years. I will not be back
Atmosphere: 1
Food: 1
Service: 1
Michael Gipson
Just received my DoorDash order for me and my family. How do you forget to give us the burgers with the orders?
Pres Hobbs
Didn't answer the drive thru for 10 minutes, mind you a severe thunderstorm is happening and my arm is soaked. Unacceptable wait time unacceptable service
Atmosphere: 1
Food: 1
Service: 1
Roxanne Ray
On 28 Jun at around 7:15-7:30 we arrived at Drive Thru, waited a significant amount of time to place our order (there were three in front of us), which was pretty typical for this location. When pulled up to speaker, no one asked if they could take our order for quite some time, so I asked if anyone was there and a female employee came on and said yes can I take your order. So I ordered. Apparently they didn’t hear me when they asked what my drink and sauce were, 3 times, so on the third time the employee raised her voice very loud and asked what our sauce and drink were, so I spoke back very loudly thinking they were having problems with their speakers. The employee (Manager) at this point, said “Ma’am you don’t have to get smart, she was just asking what you ordered.” If they were having an issue they need to communicate this to the customers. We cannot see you, we have no idea what is going on inside nor how your day has been going. This is the THIRD time something like this has happened with this location having issues with their drive-thru system. Third strike! You are out for us! We will go elsewhere from now and on. We left and did not get our food.
Atmosphere: 1
Food: 1
Service: 1
Landen Collins
Makes you wait 4ever in drive thru then gets mad at the customer for having to repeat with no communication from them and they continue to get upset with my grandma who was trynna order me a biggie bag for dinner and then continued to raise their voice and be disrespectful to my grandmother we personally will not return to that location bc this is the 3rd time this has happened and im sick and tired of disrespectful behavior in the workplace and the ammount of unprofessionalism is just not pleasing at all
Date: 6/28/25 @7:30-7:45pm
Atmosphere: 1
Food: 1
Service: 1
Kiwi Pettway
Food was cold,but people were friendly once again order was wrong ask no onions ,it had onions old cold cheese looked old.
Food: 1
Jah Jah
Don’t eat here people. When i received my food it was horrible and usually when i eat at Wendy’s the food tastes amazing but this time it was horrible cold and stale the only thing that was good is the drink.
Atmosphere: 1
Service: 1
Recommended dishes: Hamburger
MayaLittleBear
Terrible Place. Hire new workers i waited for my Order for about 10 minutes just for it to be served to Me cold. The workers kept getting my order wrong. There was a very long line because i’m guessing they were getting others order wrong as-well, They are very unprofessional I am Very Dissatisfied
Atmosphere: 2
Food: 1
Service: 1
L
I've always wondered why there was never a line at Pratt Wendy's…now I know. The food and services are deplorable. The $9 dollar salad contained brownish soggy lettuce . I asked for an extra dressing and they assured me twice they had put the dressing in the bag and I got home and realized they had not. I drove back to the restaurant and they argued that they had put the dressing in. I would never waste my time or money trying to give Wendy's any business.FYI for two dollars more you can get a fantastic salad from Zaxbys ( right up the road )
Atmosphere: 1
Food: 1
Service: 1
Mark Truett
Attention carnivores, this location will not sell you a plain beef patty. You can get a lettuce wrap for $6. Why no $1.50- $2.00 patty like everywhere else?
They literally cannot get an order right to save their lives then they wanna act like it's your fault. Especially if you're someone who has to keep going back up there. Terrible attitudes terrible service. This place has really gone down
William Moody
If you like long waits and cold food this is the Wendy's for you!
Atmosphere: 1
Food: 1
Service: 1
Curtis Owens
False Advertising! Reported to
Atmosphere: 1
Food: 1
Service: 1
Killer Kyller
Waited 45 min for a 10 peice nugget because they only want 1 cashier and 2 cooks late night and both cooks are out side just chillen smoken and when after i payed for my food i see them walk in to make my food feel bad for the other 3 cars behind me
Waited in the drive thru for 20minutes the cashier taking the order asked for my order 3 times when I finally got my food the fries and nuggets were cold and the burgers bright pink. I tried several times to contact the location but no answer. The food which is very expensive and no quality. Absolute trash. This store has went down hill over the past few years. I will not be back
Atmosphere: 1
Food: 1
Service: 1
Just received my DoorDash order for me and my family. How do you forget to give us the burgers with the orders?
Didn't answer the drive thru for 10 minutes, mind you a severe thunderstorm is happening and my arm is soaked. Unacceptable wait time unacceptable service
Atmosphere: 1
Food: 1
Service: 1
On 28 Jun at around 7:15-7:30 we arrived at Drive Thru, waited a significant amount of time to place our order (there were three in front of us), which was pretty typical for this location. When pulled up to speaker, no one asked if they could take our order for quite some time, so I asked if anyone was there and a female employee came on and said yes can I take your order. So I ordered. Apparently they didn’t hear me when they asked what my drink and sauce were, 3 times, so on the third time the employee raised her voice very loud and asked what our sauce and drink were, so I spoke back very loudly thinking they were having problems with their speakers. The employee (Manager) at this point, said “Ma’am you don’t have to get smart, she was just asking what you ordered.” If they were having an issue they need to communicate this to the customers. We cannot see you, we have no idea what is going on inside nor how your day has been going. This is the THIRD time something like this has happened with this location having issues with their drive-thru system. Third strike! You are out for us! We will go elsewhere from now and on. We left and did not get our food.
Atmosphere: 1
Food: 1
Service: 1
Makes you wait 4ever in drive thru then gets mad at the customer for having to repeat with no communication from them and they continue to get upset with my grandma who was trynna order me a biggie bag for dinner and then continued to raise their voice and be disrespectful to my grandmother we personally will not return to that location bc this is the 3rd time this has happened and im sick and tired of disrespectful behavior in the workplace and the ammount of unprofessionalism is just not pleasing at all
Date: 6/28/25 @7:30-7:45pm
Atmosphere: 1
Food: 1
Service: 1
Food was cold,but people were friendly once again order was wrong ask no onions ,it had onions old cold cheese looked old.
Food: 1
Don’t eat here people. When i received my food it was horrible and usually when i eat at Wendy’s the food tastes amazing but this time it was horrible cold and stale the only thing that was good is the drink.
Atmosphere: 1
Service: 1
Recommended dishes: Hamburger
Terrible Place. Hire new workers i waited for my Order for about 10 minutes just for it to be served to Me cold. The workers kept getting my order wrong. There was a very long line because i’m guessing they were getting others order wrong as-well, They are very unprofessional I am Very Dissatisfied
Atmosphere: 2
Food: 1
Service: 1
I've always wondered why there was never a line at Pratt Wendy's…now I know. The food and services are deplorable. The $9 dollar salad contained brownish soggy lettuce . I asked for an extra dressing and they assured me twice they had put the dressing in the bag and I got home and realized they had not. I drove back to the restaurant and they argued that they had put the dressing in. I would never waste my time or money trying to give Wendy's any business.FYI for two dollars more you can get a fantastic salad from Zaxbys ( right up the road )
Atmosphere: 1
Food: 1
Service: 1
Attention carnivores, this location will not sell you a plain beef patty. You can get a lettuce wrap for $6. Why no $1.50- $2.00 patty like everywhere else?
Restaurantji Recommends
It felt impersonal and rushed.
Atmosphere: 2
Food: 5
Service: 2
They literally cannot get an order right to save their lives then they wanna act like it's your fault. Especially if you're someone who has to keep going back up there. Terrible attitudes terrible service. This place has really gone down
If you like long waits and cold food this is the Wendy's for you!
Atmosphere: 1
Food: 1
Service: 1
False Advertising! Reported to
Atmosphere: 1
Food: 1
Service: 1
Waited 45 min for a 10 peice nugget because they only want 1 cashier and 2 cooks late night and both cooks are out side just chillen smoken and when after i payed for my food i see them walk in to make my food feel bad for the other 3 cars behind me
Atmosphere: 2
Food: 3
Service: 1
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