The food was awful .I got baconator meal and it came with potatoe wedges and they were so thin they filled with air and was so hard and they tasted burnt but they were not.the breakfast sandwich didn't taste or look like a breakfast item. Plus it was so expensive.but the employee's was very nice.and it was clean inside
Atmosphere: 4
Food: 1
Service: 4
Reagan Tanner
i went through the line this morning and i had 3 things to order, i ordered one, they rushed me and asked if that was all and told me to pull around, then i ordered the other two and they got irritated that i asked them if they had a certain item. so i get to the window to pay and she says the total but i don’t hear the first time so i ask her to repeat it, she gets an attitude and yells it at me, then proceeds to shove my drinks into my hands. after about 5 minutes, she hands me my food straight into my face shoving the bags too. i don’t think i have ever experienced anything like that before. they’re usually nice and good service. i don’t know if they’re just having a bad day but it was just a really bad experience but if you’re willing to receive a little attitude for some good food then by all means this is a great place to go!
Food: 4
Recommended dishes: Hamburger
Scott Ray
Waited 10 minutes for someone to take my order. All kinds of yelling and cussing by the employees, with manager joining in with them. They were more concerned about 3 teenage boys that came in after me, than doing their job. I will not be back there. Could not even hear the girl waiting on me because of the hollering.
Atmosphere: 1
Food: 4
Service: 1
Charles S
Was very awesome experience to watch how they worked together like a well oiled machine as it should be and supposed to be!!
Atmosphere: 4
Food: 5
Service: 5
Jon San
I was just there from out of state. I don't leave many reviews. Crew was great. I ordered tenders and the cashier put the order through then remembered afterward. She went and got the manager, he made sure to tell her it's OK, it's just a minor mistake. Then sincerely apologized to me and made it right with a substitution. He was all over supporting his team. I didn't hear him say one negative thing. Just supporting his team. I run a business in Michigan and he would be exactly the type of manager I would want. Wendy's is lucky to have him. His entire team was great.
Atmosphere: 5
Food: 5
Service: 5
Lonnie Hodo
Terrible service. They make you pull up as soon as your reach the window even if there is no one behind you to hide ticket times from their bosses. The drinks do no taste right at all and they are rude as hell. Half of the workers can not speak proper English and then get mad at you for not understanding them. Just avoid this location all together
Antoinette Reene Ridge
Floor is super sticky! My fries weren't fresh & mildly warm 😕
Atmosphere: 5
Food: 4
Service: 4
Jon Carr
Drive thru issues. Ordered the nugget combo #3 got a pull forward,5hen the manager on duty brings out just nuggets no fries. Keep in mind we ordered a large fry with the combo. So they bring out one fry not both. After waiting 14 minutes at 7:30 pm we were glad to get one fry so we left. Dave still owes us for one fry a chili from two days ago.
Awesome experience...I have NEVER been to a Wendy's restaurant in ANY state and had a fresh delicious meal until today. I ordered the Biggie Bag (double stack burger) because I was expecting the same old tired burger ( as I received when I traveled to Foley last Saturday 😭)...what I received was anything but subpar. My burger was fresh, juicy, and truly stacked with cheese melted to perfecion...delicious!!! My fries were crispy, fresh, and salted perfectly. Thank you Wendy's for an awesome meal 😋...by the way my 4 chicken nuggets were fresh and delicious aswell.
I wish every Wendy's experience could/would/should be this GREAT!!!!
Atmosphere: 5
Food: 5
Service: 5
T B
Why is this location so slow? There could be only 2 cars ahead of you in line but still take over 10 minutes before you get to order. The employees there act like they lack a personality. Very short answered, rude and unprofessional. This location somehow still manages to get your order wrong even when you do an online order so where it's printed out right there infront of them.
Atmosphere: 1
Food: 1
Service: 1
Dot Mays
Order a salad, and didn't get everything. And this is the three time.
Food: 2
Service: 2
Jack Gill
Slowest restaurant in prattville. 45 minutes in line to get cold food. We are a family of 5, we spend 50-70 dollars to eat there a couple times a month. We will never be back. That is so pathetic.
Atmosphere: 1
Service: 1
Jennifer Rodriguez
Very clean with fast service and a polite and efficient staff. Daranikqwa
They were out of almost everything i ordered.
Atmosphere: 2
Food: 4
Service: 2
It's ok
Atmosphere: 3
Food: 3
Service: 5
The food was awful .I got baconator meal and it came with potatoe wedges and they were so thin they filled with air and was so hard and they tasted burnt but they were not.the breakfast sandwich didn't taste or look like a breakfast item. Plus it was so expensive.but the employee's was very nice.and it was clean inside
Atmosphere: 4
Food: 1
Service: 4
i went through the line this morning and i had 3 things to order, i ordered one, they rushed me and asked if that was all and told me to pull around, then i ordered the other two and they got irritated that i asked them if they had a certain item. so i get to the window to pay and she says the total but i don’t hear the first time so i ask her to repeat it, she gets an attitude and yells it at me, then proceeds to shove my drinks into my hands. after about 5 minutes, she hands me my food straight into my face shoving the bags too. i don’t think i have ever experienced anything like that before. they’re usually nice and good service. i don’t know if they’re just having a bad day but it was just a really bad experience but if you’re willing to receive a little attitude for some good food then by all means this is a great place to go!
Food: 4
Recommended dishes: Hamburger
Waited 10 minutes for someone to take my order. All kinds of yelling and cussing by the employees, with manager joining in with them. They were more concerned about 3 teenage boys that came in after me, than doing their job. I will not be back there. Could not even hear the girl waiting on me because of the hollering.
Atmosphere: 1
Food: 4
Service: 1
Was very awesome experience to watch how they worked together like a well oiled machine as it should be and supposed to be!!
Atmosphere: 4
Food: 5
Service: 5
I was just there from out of state. I don't leave many reviews. Crew was great. I ordered tenders and the cashier put the order through then remembered afterward. She went and got the manager, he made sure to tell her it's OK, it's just a minor mistake. Then sincerely apologized to me and made it right with a substitution. He was all over supporting his team. I didn't hear him say one negative thing. Just supporting his team. I run a business in Michigan and he would be exactly the type of manager I would want. Wendy's is lucky to have him. His entire team was great.
Atmosphere: 5
Food: 5
Service: 5
Terrible service. They make you pull up as soon as your reach the window even if there is no one behind you to hide ticket times from their bosses. The drinks do no taste right at all and they are rude as hell. Half of the workers can not speak proper English and then get mad at you for not understanding them. Just avoid this location all together
Floor is super sticky! My fries weren't fresh & mildly warm 😕
Atmosphere: 5
Food: 4
Service: 4
Drive thru issues. Ordered the nugget combo #3 got a pull forward,5hen the manager on duty brings out just nuggets no fries. Keep in mind we ordered a large fry with the combo. So they bring out one fry not both. After waiting 14 minutes at 7:30 pm we were glad to get one fry so we left. Dave still owes us for one fry a chili from two days ago.
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
Awesome experience...I have NEVER been to a Wendy's restaurant in ANY state and had a fresh delicious meal until today. I ordered the Biggie Bag (double stack burger) because I was expecting the same old tired burger ( as I received when I traveled to Foley last Saturday 😭)...what I received was anything but subpar. My burger was fresh, juicy, and truly stacked with cheese melted to perfecion...delicious!!! My fries were crispy, fresh, and salted perfectly. Thank you Wendy's for an awesome meal 😋...by the way my 4 chicken nuggets were fresh and delicious aswell.
I wish every Wendy's experience could/would/should be this GREAT!!!!
Atmosphere: 5
Food: 5
Service: 5
Why is this location so slow? There could be only 2 cars ahead of you in line but still take over 10 minutes before you get to order. The employees there act like they lack a personality. Very short answered, rude and unprofessional. This location somehow still manages to get your order wrong even when you do an online order so where it's printed out right there infront of them.
Atmosphere: 1
Food: 1
Service: 1
Order a salad, and didn't get everything. And this is the three time.
Food: 2
Service: 2
Slowest restaurant in prattville. 45 minutes in line to get cold food. We are a family of 5, we spend 50-70 dollars to eat there a couple times a month. We will never be back. That is so pathetic.
Atmosphere: 1
Service: 1
Very clean with fast service and a polite and efficient staff. Daranikqwa
Atmosphere: 5
Food: 5
Service: 5
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