Very upset with the service today at the RBC location. My coworkers and I placed an order online and when we got to the restaurant, we went to the register to pick it up. There were two people on the line making an order so we patiently waited for someone to ring us up. A worker came from the back and asked one of the ladies on the line about us (keep in mind, at this point no one has greeted us, asked if we had a pick up order, nothing) and the lady in the orange tshirt and pony tail rudely said “I don’t know who they are” without even looking up at us. My coworker and I just glanced at each other but didn’t say anything. We told the other girl that we placed an online order and just needed to pick up. She handed it to us and we got our drinks and left. I used to work in food service and it takes zero effort to greet a customer and said “are you here for a pick up order?”. It’s basic customer service. Maybe she was just having a bad day and we caught the brunt of it, not sure, but she was very rude and it will be a little bit before we return.
Jana Mckleroy
Worst experience ever! No Air, no ice and horrible customer service! We go every other weekend bc it's my daughter's favorite, but I will not go back!
Atmosphere: 1
Food: 1
Service: 1
Jonah Harris
Food is always good. Ingredients always seem fresh.
Food: 5
Service: 5
Alan O'Brien
My family and I will return often!
Atmosphere: 5
Food: 5
Service: 4
Rick West
waited in line for a good while to be told we don't have what I want. won't be back.
Elizabeth Shrestha
Delicious
Atmosphere: 5
Food: 5
Service: 5
StaceyandShane Glasgow
Always a Must-Stop on Our Way to Guntersville!
Every time we head to Guntersville, we make it a point to stop at Bubba Ritos in Dodge City—and it never disappoints! The food is always fresh, flavorful, and satisfying. Whether it's burritos, tacos, or bowls, everything we've tried has been delicious. The staff is consistently friendly and helpful, making the experience even better. It’s become a tradition for us, and we look forward to it every trip!
Jacob Burrell
Amazing food! Great friendly service. Reasonably priced. If I could buy into it and bring it closer to my home id make a killing. Such a great place!
Sandi Cheeks
I tell you it’s always something with this place. You have to pay for water? You have to pay extra just to get a box? Cause we never eat all of our food. And then don’t get me started about the customer service
This place is awesome and have some of the nicest people
Would definitely recommend Bubba Ritos
Julia Foster Suther
We used to love BubbaRito's and ate there pretty frequently, but lately the service at RBC location has gone down drastically. When I went earlier, 1 worker left the line in the middle of a lady's order and the guy who took over didn't finish it until the lady asked for her chicken to be put on her chicken quesadilla. That guy had an eye rolling issue because every time he asked someone in line "Are you eating here are going?" he had an attitude and rolled his eyes at every single customer. Staff each were doing their own thing with no communication between 1 another (that actually applied to the job). Management, get your staff some manners or they'll run off the customers that are still coming and when that happens, no customers mean no business.
Nathaniel Rosser
Amazing food and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Tonya Mazingo
From the moment we walked in, the experience was awesome!! The food is phenomenal, and I recommend the steak edible bowl!
Very upset with the service today at the RBC location. My coworkers and I placed an order online and when we got to the restaurant, we went to the register to pick it up. There were two people on the line making an order so we patiently waited for someone to ring us up. A worker came from the back and asked one of the ladies on the line about us (keep in mind, at this point no one has greeted us, asked if we had a pick up order, nothing) and the lady in the orange tshirt and pony tail rudely said “I don’t know who they are” without even looking up at us. My coworker and I just glanced at each other but didn’t say anything. We told the other girl that we placed an online order and just needed to pick up. She handed it to us and we got our drinks and left. I used to work in food service and it takes zero effort to greet a customer and said “are you here for a pick up order?”. It’s basic customer service. Maybe she was just having a bad day and we caught the brunt of it, not sure, but she was very rude and it will be a little bit before we return.
Worst experience ever! No Air, no ice and horrible customer service! We go every other weekend bc it's my daughter's favorite, but I will not go back!
Atmosphere: 1
Food: 1
Service: 1
Food is always good. Ingredients always seem fresh.
Food: 5
Service: 5
My family and I will return often!
Atmosphere: 5
Food: 5
Service: 4
waited in line for a good while to be told we don't have what I want. won't be back.
Delicious
Atmosphere: 5
Food: 5
Service: 5
Always a Must-Stop on Our Way to Guntersville! Every time we head to Guntersville, we make it a point to stop at Bubba Ritos in Dodge City—and it never disappoints! The food is always fresh, flavorful, and satisfying. Whether it's burritos, tacos, or bowls, everything we've tried has been delicious. The staff is consistently friendly and helpful, making the experience even better. It’s become a tradition for us, and we look forward to it every trip!
Amazing food! Great friendly service. Reasonably priced. If I could buy into it and bring it closer to my home id make a killing. Such a great place!
I tell you it’s always something with this place. You have to pay for water? You have to pay extra just to get a box? Cause we never eat all of our food. And then don’t get me started about the customer service
Absolutely love this place 😍
Restaurantji Recommends
Quick service good food.
This place is awesome and have some of the nicest people Would definitely recommend Bubba Ritos
We used to love BubbaRito's and ate there pretty frequently, but lately the service at RBC location has gone down drastically. When I went earlier, 1 worker left the line in the middle of a lady's order and the guy who took over didn't finish it until the lady asked for her chicken to be put on her chicken quesadilla. That guy had an eye rolling issue because every time he asked someone in line "Are you eating here are going?" he had an attitude and rolled his eyes at every single customer. Staff each were doing their own thing with no communication between 1 another (that actually applied to the job). Management, get your staff some manners or they'll run off the customers that are still coming and when that happens, no customers mean no business.
Amazing food and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
From the moment we walked in, the experience was awesome!! The food is phenomenal, and I recommend the steak edible bowl!
Atmosphere: 5
Food: 5
Service: 5
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