I stop coming to this location because of the rude management and lack of customer service and I just so happen to go there with a friend recently and I must say I see a complete turnaround at this location. Staff is wonderful I see why the lines are long much better quality in the food and drinks with customer service I do see myself returning as regular customer again big thank you to the staff and new gm
Atmosphere: 5
Food: 5
Service: 5
Trudy Luken
The latest got was on and stopped to get donuts. Sat in line with two cars before me. Sat there 30 minutes before receiving ou order. Coffee was barley warm and donuts cold and the young lady was rud as hell.
Atmosphere: 1
Food: 1
Service: 1
Nicole Crawford
This is the best location with the best crew when they know you by name and you have great conversations with them every time It's like your family. Love all my friends at the rainbow City. Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Charlie Bruce
Fantastic service!
Little Kelly Rose
Food and coffee r always the best when Brittney is working. She is awesome..always makes sure restaurant is clean and u have what u need
Atmosphere: 5
Food: 5
Service: 5
dana johnson
We always try to stop n when Brittney is working. She is awesome. Great customer service. Even if the store is busy she doesn't make u feel rushed. She offers menu suggestions and always makes sure we have everything we need. Great job brittney
Atmosphere: 5
Food: 5
Service: 5
Destiny Stipes
I give this place a 10!! Also the lady that assisted me by the name of Brittany was very kind and polite, great employee!! Will definitely be going again
Atmosphere: 5
Food: 5
Service: 5
Stephanie Kearns
Because of Brittany’s positive attitude and professionalism, our experience was amazing. I wanted to make sure she is recognized for her fantastic work, she is a true asset to your team. Thank you again, Brittany, for your patience and friendly conversation that made us feel so welcomed! It's customer service like this that stands out and makes a huge difference!
Atmosphere: 5
Food: 5
Service: 5
heather morris
The manager Brittany at the Rainbow City store is great! Never had an issue when she has been there. She is what makes that store run smoothly and without her I see the store going downhill fast. Brittany would be a wonderful GM if she ever wanted to move up and yall are lucky to have her.
Atmosphere: 4
Food: 4
Service: 5
Rita Mayo
My friend and I had coffee and chatted. Nice clean atmosphere
Dunkin is the place I visit before work almost every morning . Excellent place and vibe!
Atmosphere: 5
Food: 5
Service: 5
jena johnston
I’ve been coming here ever since they opened and employees are really sweet, but the manager is really rude every morning. She says something snarky and rude to me. I will not be coming here no more.
Atmosphere: 1
Food: 5
Service: 1
charles lambert
took forever to get someone to take my order even longer to get it
Atmosphere: 1
Food: 2
Service: 1
Victoria Kolgin
Location is NOT mobile app friendly. If you order and pay for food on mobile app. They prepare your order but they have you wait in line, go to the drive thru speaker to let them know you are there. They do not allow you to get your freshly made food. You have to wait for the customers who place orders at location to get their food first, as your food cools and drinks melt. The GM Danielle walks around with dollar bills hanging from her birthday button. I’m a retail manager and was shocked by the lack of customer service.
Atmosphere: 1
Food: 3
Service: 1
Katelyn Batson Frederick
I usually love Dunkin and never have problems at other Dunkins. This location was terrible. My coffee tastes nothing like what it usually tastes like. I clearly ordered two sandwiches and only got one. Was only charged for one but I told the person taking my order that I wanted two. I would have just went and ordered another one but the manager was being rude to another customer because she didn’t like her drink and told her she should have gotten something else then and I needed to get out of there. When we got to the car my husband’s (one) sandwich was barely toasted. Terrible experience all around. They need some customer service training and better training on how to make coffee.
I stop coming to this location because of the rude management and lack of customer service and I just so happen to go there with a friend recently and I must say I see a complete turnaround at this location. Staff is wonderful I see why the lines are long much better quality in the food and drinks with customer service I do see myself returning as regular customer again big thank you to the staff and new gm
Atmosphere: 5
Food: 5
Service: 5
The latest got was on and stopped to get donuts. Sat in line with two cars before me. Sat there 30 minutes before receiving ou order. Coffee was barley warm and donuts cold and the young lady was rud as hell.
Atmosphere: 1
Food: 1
Service: 1
This is the best location with the best crew when they know you by name and you have great conversations with them every time It's like your family. Love all my friends at the rainbow City. Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Fantastic service!
Food and coffee r always the best when Brittney is working. She is awesome..always makes sure restaurant is clean and u have what u need
Atmosphere: 5
Food: 5
Service: 5
We always try to stop n when Brittney is working. She is awesome. Great customer service. Even if the store is busy she doesn't make u feel rushed. She offers menu suggestions and always makes sure we have everything we need. Great job brittney
Atmosphere: 5
Food: 5
Service: 5
I give this place a 10!! Also the lady that assisted me by the name of Brittany was very kind and polite, great employee!! Will definitely be going again
Atmosphere: 5
Food: 5
Service: 5
Because of Brittany’s positive attitude and professionalism, our experience was amazing. I wanted to make sure she is recognized for her fantastic work, she is a true asset to your team. Thank you again, Brittany, for your patience and friendly conversation that made us feel so welcomed! It's customer service like this that stands out and makes a huge difference!
Atmosphere: 5
Food: 5
Service: 5
The manager Brittany at the Rainbow City store is great! Never had an issue when she has been there. She is what makes that store run smoothly and without her I see the store going downhill fast. Brittany would be a wonderful GM if she ever wanted to move up and yall are lucky to have her.
Atmosphere: 4
Food: 4
Service: 5
My friend and I had coffee and chatted. Nice clean atmosphere
Atmosphere: 5
Service: 5
Restaurantji Recommends
Dunkin is the place I visit before work almost every morning . Excellent place and vibe!
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming here ever since they opened and employees are really sweet, but the manager is really rude every morning. She says something snarky and rude to me. I will not be coming here no more.
Atmosphere: 1
Food: 5
Service: 1
took forever to get someone to take my order even longer to get it
Atmosphere: 1
Food: 2
Service: 1
Location is NOT mobile app friendly. If you order and pay for food on mobile app. They prepare your order but they have you wait in line, go to the drive thru speaker to let them know you are there. They do not allow you to get your freshly made food. You have to wait for the customers who place orders at location to get their food first, as your food cools and drinks melt. The GM Danielle walks around with dollar bills hanging from her birthday button. I’m a retail manager and was shocked by the lack of customer service.
Atmosphere: 1
Food: 3
Service: 1
I usually love Dunkin and never have problems at other Dunkins. This location was terrible. My coffee tastes nothing like what it usually tastes like. I clearly ordered two sandwiches and only got one. Was only charged for one but I told the person taking my order that I wanted two. I would have just went and ordered another one but the manager was being rude to another customer because she didn’t like her drink and told her she should have gotten something else then and I needed to get out of there. When we got to the car my husband’s (one) sandwich was barely toasted. Terrible experience all around. They need some customer service training and better training on how to make coffee.
Atmosphere: 1
Food: 1
Service: 1
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