We ordered dinner to go from Guthrie's in Rainbow City, Alabama recently. It had been some time since we last ordered meals from Guthrie's so we were looking forward to the same fried chicken and fries we were accustomed to receiving from other locations.
We ordered two four piece chicken meals with French fries, toast and sweet tea.
The pieces of chicken we received on both orders were ridiculously small, the equivalent of two tenders. It would have been laughable had we not spent over twenty-five dollars for both meals.
Also, one of our meals contained a large amount of cold, overcooked fries and the other meal contained exactly thirteen fresh, warm fries which we shared.
Finally, one meal contained a piece of cold, stale-tasting bread but the other meal had no bread at all.
Employees should be embarrassed to serve such substandard food and the store manager should undergo retraining.
We will not be returning.
Food: 1
Service: 3
brittany shockley
I just think this establishment is cutting people short, and it’s barely the workers fault. The manager doesn’t give a care, the workers are not able to have a proper role model so they give people food poisoning, self doubt, and ect. The manager needs to get themselves together and actually make this establishment work with better customer treatment, and actual lessons on cleaning and food. There is smoking and profanity there and children go in there. Thank you for your time but they need to get better.
Atmosphere: 1
Food: 1
Service: 1
Anna Shockley
Ordered a 5 piece original box and an extra chicken finger with 2 extra sauces it was $17 total. Had a coupon for a $5 box. When the cashier gave me my receipt she only gave me 10% off which only save me $1.60 so my total was $15. I’m really upset and don’t know why she gave me 10% when the coupon literally said $5 box. I honesty don’t know why one box with an extra finger costs $17 anyways. The chicken fingers are as tiny as your pinky and they don’t fill up the sauces that cost $.85. This place is petty and if they gonna up the prices it needs to always be fresh, customer service should be better, and not screw people over that have a coupon.
Atmosphere: 1
Food: 1
Service: 1
Nay Scott
Tried twice on lunch and my chicken fingers and fried were very greasy . Just not for me.
Food: 2
Service: 3
Bobbie Thompson
I was in the drive through line 15 min got my food got home with it and see the pic it was old and cold. Totally unacceptable so disappointing especially paying right at 10 dollars.
Food: 1
Service: 1
Tammy Hunter
Very good atmosphere , food was great , good and clean . Would highly recommend
Atmosphere: 5
Food: 5
Service: 5
Sherry Hunter Hutt
We ate lunch here today and I want to say how great the food was and the staff was so courteous and helpful. The food was fresh and hot. And it was great. Thanks to the management for the great service Anne’s food
Robin Dumas
I love this store. The manager and crew go above and beyond to make sure you have good food with good service. People shouldn't run the store and crew down over bad experience that was over exaggerated. I love Guthrie's and the crew and support them 100%. #getthewholestory
Rylee Foster
Treat new moms with crying newborns like crap if you have kids or even if you don’t I do not recommend go someplace with mature workers with better morals! Very disgusting and disappointing!
Let me share my experience at gutheries today at 2:00pm with my baby in the back seat crying at the window. Not real sure the coworkers were happy with it so they willingly drew crying faces all over my cup. Also, the little girl at the window asked me what I wanted to drink, and I grabbed it and didn’t notice the sad faces on my drink until I got home. Very very rude!!
Atmosphere: 1
Food: 1
Service: 1
Vanessa Stansell
The dining room is filthy. The employees all hate their jobs. Manager came in and didn’t wash her hands and handled food and ice. One customer found something in her ice. I will never visit this location again.
Atmosphere: 1
Food: 2
Service: 1
Michelle Whiteside
If I could put in minus stars I would. Ordered online agreed to pay delivery fee got updates. Food never came got run around from Gutheries passing problem off on door dash which also sucks. Won't use either or refer either to friends or family. Don't go trap and trick. Both trap you into into thinking something great is about to happen only to hit face first.
Service: 1
Brian Strickland
Love this place. Fair priced. Great food. I don't care much for the slaw but they will let you sub it out if you like.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken Fingers with Fries
Noah Hefner
Had to wait 30 minutes for 2 grilled boxes and a snack, there were a few people there but not long enough for a 30 minute wait. When I got home all my food was cold.
New ownership female was rude very rude
Atmosphere: 1
Food: 1
Service: 1
We ordered dinner to go from Guthrie's in Rainbow City, Alabama recently. It had been some time since we last ordered meals from Guthrie's so we were looking forward to the same fried chicken and fries we were accustomed to receiving from other locations.
We ordered two four piece chicken meals with French fries, toast and sweet tea.
The pieces of chicken we received on both orders were ridiculously small, the equivalent of two tenders. It would have been laughable had we not spent over twenty-five dollars for both meals.
Also, one of our meals contained a large amount of cold, overcooked fries and the other meal contained exactly thirteen fresh, warm fries which we shared.
Finally, one meal contained a piece of cold, stale-tasting bread but the other meal had no bread at all.
Employees should be embarrassed to serve such substandard food and the store manager should undergo retraining.
We will not be returning.
Food: 1
Service: 3
I just think this establishment is cutting people short, and it’s barely the workers fault. The manager doesn’t give a care, the workers are not able to have a proper role model so they give people food poisoning, self doubt, and ect. The manager needs to get themselves together and actually make this establishment work with better customer treatment, and actual lessons on cleaning and food. There is smoking and profanity there and children go in there. Thank you for your time but they need to get better.
Atmosphere: 1
Food: 1
Service: 1
Ordered a 5 piece original box and an extra chicken finger with 2 extra sauces it was $17 total. Had a coupon for a $5 box. When the cashier gave me my receipt she only gave me 10% off which only save me $1.60 so my total was $15. I’m really upset and don’t know why she gave me 10% when the coupon literally said $5 box. I honesty don’t know why one box with an extra finger costs $17 anyways. The chicken fingers are as tiny as your pinky and they don’t fill up the sauces that cost $.85. This place is petty and if they gonna up the prices it needs to always be fresh, customer service should be better, and not screw people over that have a coupon.
Atmosphere: 1
Food: 1
Service: 1
Tried twice on lunch and my chicken fingers and fried were very greasy . Just not for me.
Food: 2
Service: 3
I was in the drive through line 15 min got my food got home with it and see the pic it was old and cold. Totally unacceptable so disappointing especially paying right at 10 dollars.
Food: 1
Service: 1
Very good atmosphere , food was great , good and clean . Would highly recommend
Atmosphere: 5
Food: 5
Service: 5
We ate lunch here today and I want to say how great the food was and the staff was so courteous and helpful. The food was fresh and hot. And it was great. Thanks to the management for the great service Anne’s food
I love this store. The manager and crew go above and beyond to make sure you have good food with good service. People shouldn't run the store and crew down over bad experience that was over exaggerated. I love Guthrie's and the crew and support them 100%. #getthewholestory
Treat new moms with crying newborns like crap if you have kids or even if you don’t I do not recommend go someplace with mature workers with better morals! Very disgusting and disappointing!
Restaurantji Recommends
Let me share my experience at gutheries today at 2:00pm with my baby in the back seat crying at the window. Not real sure the coworkers were happy with it so they willingly drew crying faces all over my cup. Also, the little girl at the window asked me what I wanted to drink, and I grabbed it and didn’t notice the sad faces on my drink until I got home. Very very rude!!
Atmosphere: 1
Food: 1
Service: 1
The dining room is filthy. The employees all hate their jobs. Manager came in and didn’t wash her hands and handled food and ice. One customer found something in her ice. I will never visit this location again.
Atmosphere: 1
Food: 2
Service: 1
If I could put in minus stars I would. Ordered online agreed to pay delivery fee got updates. Food never came got run around from Gutheries passing problem off on door dash which also sucks. Won't use either or refer either to friends or family. Don't go trap and trick. Both trap you into into thinking something great is about to happen only to hit face first.
Service: 1
Love this place. Fair priced. Great food. I don't care much for the slaw but they will let you sub it out if you like.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken Fingers with Fries
Had to wait 30 minutes for 2 grilled boxes and a snack, there were a few people there but not long enough for a 30 minute wait. When I got home all my food was cold.
Atmosphere: 5
Food: 2
Service: 1
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