My experience was great and I will continue to shop with McDonald's
Megan Taylor
The absolute worst customer service I’ve recieved. Called and all the manager on duty had to say was “ok.” Will try contacting the store owner considering the manager on duty didn’t care.
kookie white
Great service. Only draw back is the bathroom dryer was out of service
K L
Food is always warm & veggies are never soggy. But they seem to have issues with customizations on their burgers & sandwiches. I've ordered there multiple times & added bacon or extra lettuce to my sandwich & received a plain one instead. Which wouldn't be a big deal if i didn't pay the upcharge. I've ordered stuff with no mustard & ended up with only mustard. Etc. I get that working fast food is a high stress environment, I worked the only fast food restaurant in my home town for a few years. So i get it. But more attention needs to be paid to those screens.
Kennon Rushton
Every single time my daughter and I go there, we’re always told to pull in #1 or #2 spot and wait. I’m assuming they’re always out of fries. They never get our order right, charge for something and bring out or missing something. Place needs to be shut down or new management
Alex Michael
Several McDonald’s restaurants were open on thanksgiving day, I was traveling 3 hours from Alabama to Georgia and decided to stop in Roanoke Al for breakfast.. I placed an order through the app before I arrived and it took my money and even said “preparing order” and later said “order was ready” but when I got there this location was closed. I understand not all locations are the same so some might be closed when others weren’t but they still took my money.. I called the store on Black Friday and they said they couldn’t help me and gave me ANOTHER number to call. I called and they were out of office until Monday. So I called that Monday. The lady told me that her supervisor (Steven) was going to have to look into it and call me back and that he should call me back by the next day. I still haven’t gotten an answer from them or a call back so I lost $20+ at this location and they still won’t call me back and it’s 12/12/2024.
Atmosphere: 1
Food: 1
Service: 1
Billy Edds
This place is a joke place your order and pull up and wait every single time same number 7 this is bullshit.
I DO NOT RECOMMEND THIS PLACE!!
Atmosphere: 1
Food: 1
Service: 1
Mark Frederick
25 mins to get our food through the drive through them they got the order wrong twice
Atmosphere: 1
Food: 1
Service: 1
The Voice of Reason
There quality is really fell off... This used to be one of the best McDonald's in the area...but the one lady at breakfast is always nice ....
Atmosphere: 3
Food: 3
Service: 3
ManFam
Usually fast paced in the drive thru. But after all, it's McDonald's.
Restursuant was mostly clean, and was empty and quiet. Food tasted fresh, and the fries were salted (which a lot of mcdonalds tend to not do)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries
S 071 John
So let me make sure I have this: floor covered in food, I had to clean off my own table, no ketchup packets, out of sweet tea (and it’s out past the discard time) and my burger looked like it was the result of someone trying to frisbee toss the ingredients together? Yep, that’s about it.
My experience was great and I will continue to shop with McDonald's
The absolute worst customer service I’ve recieved. Called and all the manager on duty had to say was “ok.” Will try contacting the store owner considering the manager on duty didn’t care.
Great service. Only draw back is the bathroom dryer was out of service
Food is always warm & veggies are never soggy. But they seem to have issues with customizations on their burgers & sandwiches. I've ordered there multiple times & added bacon or extra lettuce to my sandwich & received a plain one instead. Which wouldn't be a big deal if i didn't pay the upcharge. I've ordered stuff with no mustard & ended up with only mustard. Etc. I get that working fast food is a high stress environment, I worked the only fast food restaurant in my home town for a few years. So i get it. But more attention needs to be paid to those screens.
Every single time my daughter and I go there, we’re always told to pull in #1 or #2 spot and wait. I’m assuming they’re always out of fries.
They never get our order right, charge for something and bring out or missing something.
Place needs to be shut down or new management
Several McDonald’s restaurants were open on thanksgiving day, I was traveling 3 hours from Alabama to Georgia and decided to stop in Roanoke Al for breakfast.. I placed an order through the app before I arrived and it took my money and even said “preparing order” and later said “order was ready” but when I got there this location was closed. I understand not all locations are the same so some might be closed when others weren’t but they still took my money.. I called the store on Black Friday and they said they couldn’t help me and gave me ANOTHER number to call. I called and they were out of office until Monday. So I called that Monday. The lady told me that her supervisor (Steven) was going to have to look into it and call me back and that he should call me back by the next day. I still haven’t gotten an answer from them or a call back so I lost $20+ at this location and they still won’t call me back and it’s 12/12/2024.
Atmosphere: 1
Food: 1
Service: 1
This place is a joke place your order and pull up and wait every single time same number 7 this is bullshit.
I DO NOT RECOMMEND THIS PLACE!!
Atmosphere: 1
Food: 1
Service: 1
25 mins to get our food through the drive through them they got the order wrong twice
Atmosphere: 1
Food: 1
Service: 1
There quality is really fell off... This used to be one of the best McDonald's in the area...but the one lady at breakfast is always nice ....
Atmosphere: 3
Food: 3
Service: 3
Usually fast paced in the drive thru. But after all, it's McDonald's.
Restaurantji Recommends
Restursuant was mostly clean, and was empty and quiet. Food tasted fresh, and the fries were salted (which a lot of mcdonalds tend to not do)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries
So let me make sure I have this: floor covered in food, I had to clean off my own table, no ketchup packets, out of sweet tea (and it’s out past the discard time) and my burger looked like it was the result of someone trying to frisbee toss the ingredients together? Yep, that’s about it.
Atmosphere: 1
Food: 2
Service: 3
It's just fast food nothing special.
Atmosphere: 3
Food: 3
Service: 4
Awesome burger's
Atmosphere: 5
Food: 5
Service: 5
Great fries, friendly staff
Atmosphere: 4
Food: 3
Service: 4
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