Taco Bell
3221 US-431, Roanoke
(256) 419-5455
Recent Reviews
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This Taco Bell has gotten my order wrong several times but this was unacceptable. When I went to eat my tortilla chips and nacho cheese sauce, I immediately felt like I had bitten into into some burnt chemicals. The taste lingered in my mouth for a while and after smelling the rest of the chips in my bag the smell was comparable to cleaning chemicals and burning plastic. About 30 minutes later I've had extreme nausea and vomiting. I have no idea what's happening but please proceed with caution at this location. This is my worst restaurant experience I've ever had.
Edit: I've called their number and the line is constantly busy. I can't get in contact with anyone there
Atmosphere: 1
Food: 1
Service: 1
Got order all wrong at the window and still forgot to give us are drinks.
Atmosphere: 2
Food: 3
Service: 1
I never get what I order staff and management is rude
Food: 1
Service: 1
I have visited this Taco Bell multiple times and this is yet the worst visit ever it was only 2 workers on the clock that were very rude and disrespectful to me and my friends and others in the store. We waited 2 hours just for us tho get on meal and everything we ordered was wrong and 2 orders were not given to us . We asked for a refund they got an very bad attitude with us and told us to wait and never came back then preceded to go to the back for 10 minutes with a lobby full of people waiting on food. Told us that they couldn’t do anything tn as far as refund or giving us the food keep in mind they were still handing food out in drive through. Told us we had 5-10 minutes to get out of the lobby with food or not then said we had 5 seconds and kicked us out without food or refund this is the worst fast food treatment I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Good food it's hot taste good
Atmosphere: 5
Food: 5
Service: 5
Highly unprofessional work environment that does not meet the customer's satisfaction. You ask for something and they do the exact opposite. And they dont even give you refunds or give you a replacement order once you complained about not receiving the right order.
All around crap especially the customer service
Atmosphere: 1
Food: 1
Service: 1
I am a cost-conscious consumer and I have to admit that the cheesy Bean and rice burrito for only $1.49 was phenomenal! It was served fresh and hot and definitely not skimped in regards to the portion.
Food was pretty good, staff was pleasant enough. They fixed the issue with the order, so everything was fine. They were cleaning the dining area while we were there, so other than the drink area, the rest of the room was fine.
Always friendly service but does not always get your order right. Always double check before you leave the parking lot. Friendly employees though and pretty clean as well. Service is usually quick
Restaurantji Recommends
I went through the drive through an order. So I'm not sure about the inside, but the cashier was very nice at the window and the food. This time was spot on delicious. I give their food a 10 out of 10 for the street tacos. So good 😋
Went through drive through. Excellent customer service.
It was absolutely 💯 fresh....
I didn’t have any problems food was good
Laid back because of the time of day it was. Six in Alabama is late lol.
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