Ordered food on app for drive thru. When I got to window was told it would be a minute. Then when they asked for code they said they threw it away 10 minutes ago after waiting there for 12 minutes. Would not refund me. Would not let me talk to manager. Said to busy
Atmosphere: 1
Food: 1
Service: 1
Mark Pruett
Robertsdale MacDonald's is one of the worst at service
Atmosphere: 3
Food: 3
Service: 2
Promise Smith
McDonald's in Robertsdale is the worst they never have anything and we went on New Year's at 10:47 and instead of the people saying they were closed they kept walkn by looking at us not saying anything including the manager...This McDonald's suck...
Steve Ashba
First & foremost, they do not publish a phone number to the restaurant…can’t call & speak with manager as to WHY I have debit card charge on my account that should NOT be there…phone just rings to some voicemail somewhere that doesn’t even identify who/where you’re calling!
Also, the customer service on drive thru at 640 AM, 12/23/25 was HORRIBLE! Will NOT return to this local Robertsdale location again, nor any McD’s unless a last resort!
Lyric Hall
Get yalls shit together. Got to wait in line for 20 damn minutes and the and she gets 2 things wrong after I said it 5 damn times
Sweet_Southern_Living
⭐☆☆☆☆ Ate at this McDonald’s this evening and it was hands down the worst McDonald’s meal we’ve ever had. I thought our last bad experience at another location was rough, but this one sealed the deal — this will be the last McDonald’s we eat at. First, we stood at the counter for about 5 minutes waiting to order and no one ever came to help us, so we were forced to use the self-order kiosk (which I really dislike). We were the only customers eating inside, yet it still took over 20 minutes to get our food. It was very clear that the drive-through was the only priority. Waiting that long with little ones makes it feel even worse. When the food finally arrived, it was awful. Cold fries and buns so stale they literally fell apart. Completely unacceptable. McDonald’s used to be one of my favorite places to eat, but over the past few years the quality and service have gone downhill badly. This location just confirmed it. McDonald’s is officially off our list.
Atmosphere: 1
Food: 1
Service: 1
Kyle Lovin
The lady taking your order at the drive-thru is just going to talk over you the entire time you're ordering, not listen to what you actually ordered and then ring you up for stuff that you did not order. Ask for one meal and an additional Coke and because she would not listen to what I was saying and decided she needed to speak over me the entire time she then charged me for an additional meal and couldn't bother to make sure we had straws for our drinks. Absolutely terrible customer service get this woman off of the drive thru.
Atmosphere: 1
Food: 3
Service: 1
Ur -Ray
Waited 35 minutes for food . The 2 girls and 2 cooks are doing there best.(understandable)God bless 🙌
This is the worst location. Waited 10 minutes to have someone take our order via the drive through. Gave them the mobile code 3 times. On my app it said they received the code yet the person taking my order said it wasn’t working. Lasted another 5 minutes for her to say nope didn’t work even though the app said code received. Proceed to place the order for them to be sold out of nuggets. Okay find alternatives pull forward. I waited 30 minutes with zero movement with 3 cars in front of me. We finally get some movement with one car, then 15 minutes later the next car. Another 10 minutes and finally it’s my turn. She had the food in her hands and says they’re out of drinks I ordered what else do I want. I order something else. She sets the food down and disappears into the back and is gone. She just disappeared. I drive off. This is the absolute worst location. I honestly do not know how they are still open. When you do get your food, it is cold with half filled fry containers and terrible attitude from certain workers. There’s only ever 2-5 people working. Just shut it down to let something else be built there. If you do manage to get ahold of customer service to complain they never respond after the initial response of how can we help you.
Atmosphere: 1
Food: 1
Service: 1
Tim Jones
Worst service ever! Was in line just shy of an hour only to get to the window and no one answered for another 20 minutes!
Atmosphere: 1
Food: 1
Service: 1
clara meadows
terrible service there is only 6 people here and we have all been here for over 20 mins and nobody is doing there job and they are not friendly to anyone here
Atmosphere: 1
Food: 2
Service: 1
Carley LunaBankhead
Service takes way too long.
Atmosphere: 1
Food: 3
Service: 1
Kristin Bengtson
This McDonald’s NEVER has any ice cream products (used to just think it was at night, but it’s all the time) and now, they seem to never have lemonade. How hard is it to make lemonade?!? And god forbid they forget to put something in your delivery order - don’t dare try to go pick it up at the store. Their customer service consists of pointing to a sign with an 800# on it in between telling you how they can’t give you the food you paid for. You may ask why, but she’ll just tell you she can’t. Just horrible customer service. Yet there is still always a line. Some of the people are really nice though.
Very nice 👌
Atmosphere: 4
Food: 4
Service: 4
Ordered food on app for drive thru. When I got to window was told it would be a minute. Then when they asked for code they said they threw it away 10 minutes ago after waiting there for 12 minutes. Would not refund me. Would not let me talk to manager. Said to busy
Atmosphere: 1
Food: 1
Service: 1
Robertsdale MacDonald's is one of the worst at service
Atmosphere: 3
Food: 3
Service: 2
McDonald's in Robertsdale is the worst they never have anything and we went on New Year's at 10:47 and instead of the people saying they were closed they kept walkn by looking at us not saying anything including the manager...This McDonald's suck...
First & foremost, they do not publish a phone number to the restaurant…can’t call & speak with manager as to WHY I have debit card charge on my account that should NOT be there…phone just rings to some voicemail somewhere that doesn’t even identify who/where you’re calling! Also, the customer service on drive thru at 640 AM, 12/23/25 was HORRIBLE! Will NOT return to this local Robertsdale location again, nor any McD’s unless a last resort!
Get yalls shit together. Got to wait in line for 20 damn minutes and the and she gets 2 things wrong after I said it 5 damn times
⭐☆☆☆☆
Ate at this McDonald’s this evening and it was hands down the worst McDonald’s meal we’ve ever had. I thought our last bad experience at another location was rough, but this one sealed the deal — this will be the last McDonald’s we eat at.
First, we stood at the counter for about 5 minutes waiting to order and no one ever came to help us, so we were forced to use the self-order kiosk (which I really dislike). We were the only customers eating inside, yet it still took over 20 minutes to get our food. It was very clear that the drive-through was the only priority.
Waiting that long with little ones makes it feel even worse. When the food finally arrived, it was awful. Cold fries and buns so stale they literally fell apart. Completely unacceptable.
McDonald’s used to be one of my favorite places to eat, but over the past few years the quality and service have gone downhill badly. This location just confirmed it. McDonald’s is officially off our list.
Atmosphere: 1
Food: 1
Service: 1
The lady taking your order at the drive-thru is just going to talk over you the entire time you're ordering, not listen to what you actually ordered and then ring you up for stuff that you did not order. Ask for one meal and an additional Coke and because she would not listen to what I was saying and decided she needed to speak over me the entire time she then charged me for an additional meal and couldn't bother to make sure we had straws for our drinks. Absolutely terrible customer service get this woman off of the drive thru.
Atmosphere: 1
Food: 3
Service: 1
Waited 35 minutes for food . The 2 girls and 2 cooks are doing there best.(understandable)God bless 🙌
Atmosphere: 3
Food: 4
Service: 5
What a joke pitiful
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This is the worst location. Waited 10 minutes to have someone take our order via the drive through. Gave them the mobile code 3 times. On my app it said they received the code yet the person taking my order said it wasn’t working. Lasted another 5 minutes for her to say nope didn’t work even though the app said code received. Proceed to place the order for them to be sold out of nuggets. Okay find alternatives pull forward. I waited 30 minutes with zero movement with 3 cars in front of me. We finally get some movement with one car, then 15 minutes later the next car. Another 10 minutes and finally it’s my turn. She had the food in her hands and says they’re out of drinks I ordered what else do I want. I order something else. She sets the food down and disappears into the back and is gone. She just disappeared. I drive off. This is the absolute worst location. I honestly do not know how they are still open. When you do get your food, it is cold with half filled fry containers and terrible attitude from certain workers. There’s only ever 2-5 people working. Just shut it down to let something else be built there. If you do manage to get ahold of customer service to complain they never respond after the initial response of how can we help you.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever! Was in line just shy of an hour only to get to the window and no one answered for another 20 minutes!
Atmosphere: 1
Food: 1
Service: 1
terrible service there is only 6 people here and we have all been here for over 20 mins and nobody is doing there job and they are not friendly to anyone here
Atmosphere: 1
Food: 2
Service: 1
Service takes way too long.
Atmosphere: 1
Food: 3
Service: 1
This McDonald’s NEVER has any ice cream products (used to just think it was at night, but it’s all the time) and now, they seem to never have lemonade. How hard is it to make lemonade?!? And god forbid they forget to put something in your delivery order - don’t dare try to go pick it up at the store. Their customer service consists of pointing to a sign with an 800# on it in between telling you how they can’t give you the food you paid for. You may ask why, but she’ll just tell you she can’t. Just horrible customer service. Yet there is still always a line. Some of the people are really nice though.
Atmosphere: 1
Food: 3
Service: 2
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