Again my order was wrong . And the drive through ppl were rude as heck
Atmosphere: 2
Food: 1
Service: 1
Daniel Gresham
Good food fast with great customer service
Heather Miller
Another disappointing trip to the local Taco Bell! See pictures for a beat up chicken taco. Attached order did not include 2 burritos despite ordering two 2 packs. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Babbette Owens
It was later but not late.... everything was fresh i guess but the refried beans because on my Nachos and tostada I got a bean mound. It made both a full quest to eat. The meximelts are always good.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Steak Grilled Cheese Burrito
Raleigh Mitchell
If you’d like to go and get the worst attitudes in town, this is the place for you. On multiple occasions, they have been the rudest staff I’ve ever experienced. The customer service is terrible. The cleanliness of the restaurant is terrible. My husband went one day to pick up our food and was told to pull forward. He was ignored for 30 minutes went inside, was further rudely scolded and did not get his food still after 45 minutes. My sister went recently and when she arrived, she was told that the store was closed, even though her mobile order went through. She was not able to cancel the order because it said it was processed. Had to wait outside in the cold for 30+ minutes waiting for service to get it refunded. She was continually hounded by different members of the staff in the rudest way possible. We will not be patrons any longer. I was excited that Taco Bell came back to Tallassee, but it has been so disappointing. I will not go back.
Atmosphere: 1
Food: 1
Service: 1
Joey Sgarlata
It's a national chain in Tallassee, what could you possibly expect...
Atmosphere: 4
Food: 3
Service: 2
Brandon Waldon
This is usually a nicer Taco Bell. The quality of how the food is made, is always up in the air. Get a crunchy cantina taco. Might as well bring a fork. That's not going to be a taco. It's going to be shattered. Grilled cheese burrito was made right, sorta. It obviously went into the pressure cooker at the wrong angle. Causing it to be messier than usual. Staff is really friendly, courteous and timely with my order, but I was already home by the time I saw my food was a wreck. 3 stars. Points deducted for making me have to tear my food up in a bowl. It's was alright. Clean store. That's why it keeps the third star.
Vegetarian options: You can pretty much order anything vegetarian. It will either not have the meat. Or it'll be replaced with beans.
Extremely terrible customer service I went through the drive thru and was missing an item so I went inside and explained. I was called a liar. They didn't want to fix what they messed up. I said i wasn't leaving until I got my missing item. When they finally gave it to me, it was thrown at me.
Atmosphere: 1
Food: 1
Service: 1
Ryan Mann
Continues to be terrible customer service to the point I’m called a liar today.
Atmosphere: 1
Food: 2
Service: 1
James Holcomb
The food is serviceable the few times I've had it, but they have no idea how to run a restaurant at night. I placed a mobile order at 9:30, sat in a 3 car line for 20 minutes, and when I got to the speaker waited another 3 minutes only for the employee to tell me my order had been cancelled (I guess TB online thought I didn't want it because I waited so long. I didn't cancel the order). They never spoke to me again over the speaker. I won't be back to this location.
Online it says open at 7am. Ha!!! Parking lot empty as hell. Why does this place even serve breakfast. What a shame.
Atmosphere: 5
Food: 4
Service: 1
Marisa Guy
I second and third all the reviews discussing customer service. I understand that digital kiosks are “in” and it can help escalate service instead of waiting in lines, but this is causing problems in feeling like the manager and workers are being observant to who needs to be served. I believe I made the manager annoyed, and humoring her with how upset I got at the lack of attention. We came in and ordered, was served our drink cup, but then were standing at the counter for 15-20 minutes and observed 2 customers be served that ordered minutes after we did. Even while they were serving the other customers their bag they made no gesture or comment to assist us and see if we were still missing anything. I had to say “Ma’am, where is our order as we purchased our food before these customers.” They check the board and see that it no longer is viewable, so I pointed to which kiosk we used. They had to obtain the receipt to complete our order. And the only thing stated was “Sorry, it just wasn’t on the board.” The manager didn’t even ask her employees how it managed to be deleted from the board. I believe we could have been served in a decent amount of time if someone could have at least acknowledged our presence waiting at the counter. This would mean if we would have waited at a table we never would have received food WE PAID FOR. Please work on advising managers and employees to add physical customer service so that we aren’t only relying on a kiosk to do a job.
Atmosphere: 1
Food: 3
Service: 1
Stephanie Tipton
Very professional
Atmosphere: 5
Food: 5
Service: 5
Beth Waldrep
Food was good but the service was not got eyes rolled at when didn't get the order right and got looked out funny when had to go in an say something the employee there wasn't very polite
Service: 1
Diamond Kennedy
They park EVERYONE and I mean everyone it takes up to an hour to get your food. Some girl at the window even forgot which car to give the food to and ended up giving it to the wrong car!.
Again my order was wrong . And the drive through ppl were rude as heck
Atmosphere: 2
Food: 1
Service: 1
Good food fast with great customer service
Another disappointing trip to the local Taco Bell! See pictures for a beat up chicken taco. Attached order did not include 2 burritos despite ordering two 2 packs. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
It was later but not late.... everything was fresh i guess but the refried beans because on my Nachos and tostada I got a bean mound. It made both a full quest to eat. The meximelts are always good.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Steak Grilled Cheese Burrito
If you’d like to go and get the worst attitudes in town, this is the place for you. On multiple occasions, they have been the rudest staff I’ve ever experienced. The customer service is terrible. The cleanliness of the restaurant is terrible. My husband went one day to pick up our food and was told to pull forward. He was ignored for 30 minutes went inside, was further rudely scolded and did not get his food still after 45 minutes. My sister went recently and when she arrived, she was told that the store was closed, even though her mobile order went through. She was not able to cancel the order because it said it was processed. Had to wait outside in the cold for 30+ minutes waiting for service to get it refunded. She was continually hounded by different members of the staff in the rudest way possible. We will not be patrons any longer. I was excited that Taco Bell came back to Tallassee, but it has been so disappointing. I will not go back.
Atmosphere: 1
Food: 1
Service: 1
It's a national chain in Tallassee, what could you possibly expect...
Atmosphere: 4
Food: 3
Service: 2
This is usually a nicer Taco Bell. The quality of how the food is made, is always up in the air. Get a crunchy cantina taco. Might as well bring a fork. That's not going to be a taco. It's going to be shattered. Grilled cheese burrito was made right, sorta. It obviously went into the pressure cooker at the wrong angle. Causing it to be messier than usual. Staff is really friendly, courteous and timely with my order, but I was already home by the time I saw my food was a wreck. 3 stars. Points deducted for making me have to tear my food up in a bowl. It's was alright. Clean store. That's why it keeps the third star.
Vegetarian options: You can pretty much order anything vegetarian. It will either not have the meat. Or it'll be replaced with beans.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Soft Taco Supreme, Steak Quesadilla
Extremely terrible customer service
I went through the drive thru and was missing an item so I went inside and explained. I was called a liar. They didn't want to fix what they messed up. I said i wasn't leaving until I got my missing item. When they finally gave it to me, it was thrown at me.
Atmosphere: 1
Food: 1
Service: 1
Continues to be terrible customer service to the point I’m called a liar today.
Atmosphere: 1
Food: 2
Service: 1
The food is serviceable the few times I've had it, but they have no idea how to run a restaurant at night. I placed a mobile order at 9:30, sat in a 3 car line for 20 minutes, and when I got to the speaker waited another 3 minutes only for the employee to tell me my order had been cancelled (I guess TB online thought I didn't want it because I waited so long. I didn't cancel the order). They never spoke to me again over the speaker. I won't be back to this location.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Online it says open at 7am. Ha!!! Parking lot empty as hell. Why does this place even serve breakfast. What a shame.
Atmosphere: 5
Food: 4
Service: 1
I second and third all the reviews discussing customer service. I understand that digital kiosks are “in” and it can help escalate service instead of waiting in lines, but this is causing problems in feeling like the manager and workers are being observant to who needs to be served. I believe I made the manager annoyed, and humoring her with how upset I got at the lack of attention. We came in and ordered, was served our drink cup, but then were standing at the counter for 15-20 minutes and observed 2 customers be served that ordered minutes after we did. Even while they were serving the other customers their bag they made no gesture or comment to assist us and see if we were still missing anything. I had to say “Ma’am, where is our order as we purchased our food before these customers.” They check the board and see that it no longer is viewable, so I pointed to which kiosk we used. They had to obtain the receipt to complete our order. And the only thing stated was “Sorry, it just wasn’t on the board.” The manager didn’t even ask her employees how it managed to be deleted from the board. I believe we could have been served in a decent amount of time if someone could have at least acknowledged our presence waiting at the counter. This would mean if we would have waited at a table we never would have received food WE PAID FOR. Please work on advising managers and employees to add physical customer service so that we aren’t only relying on a kiosk to do a job.
Atmosphere: 1
Food: 3
Service: 1
Very professional
Atmosphere: 5
Food: 5
Service: 5
Food was good but the service was not got eyes rolled at when didn't get the order right and got looked out funny when had to go in an say something the employee there wasn't very polite
Service: 1
They park EVERYONE and I mean everyone it takes up to an hour to get your food. Some girl at the window even forgot which car to give the food to and ended up giving it to the wrong car!.
Atmosphere: 1
Food: 1
Service: 1
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