The service sucks and is joke at this Jacks there is no Management or leadership behind the counter. The customer service is horrible it seems everyone behind the counter had a bad mood and no team work. For a fast food service place this is just horrible just all the way around. Plus, they got multiple things wrong with our order.
Atmosphere: 1
Food: 4
Service: 1
Ira Walls
Food was hot and fresh dining room was clean
Atmosphere: 5
Food: 5
Service: 5
Jerome Smith
I had a very disappointing experience at Jack's. I ordered the deluxe breakfast combo with a substitution for smoked links, but when I received it, the sausage links clearly had residue and crust on them, indicating they had been taken off a biscuit and not properly prepared. When I pointed this out to the cashier, he dismissively said they could see the links came off another biscuit and offered to make me new ones. I was told to pull up and wait. After about 15 minutes, the manager finally came out and asked if I wanted fresh links, but when I explained my issue again, she undermined me and was extremely unprofessional. She spoke rudely, made a scene in front of staff— which was unnecessary and embarrassing. Overall, the service was poor, and the staff handled my concern poorly. I won't be returning.
Food is great, service has been getting better.
Atmosphere: 5
Food: 5
Service: 5
The employees are extremely polite and wholesome. The food was fresh and good. The milkshakes are always perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Jack
Excellent service, quick, friendly, hot food, WITH A SMILE!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered online. My order was ready on-time. It was exactly what I ordered. The workers were friendly and respectful.
Atmosphere: 5
Food: 4
Service: 5
Good staff. Nice location.
Atmosphere: 5
Food: 5
Service: 5
This is a good food place
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 4
Food: 4
Service: 4
Food was hot, fast and very good
Atmosphere: 4
Food: 5
Service: 4
I always look for a Jack’s. We don’t have one where I live so I always stop when I see one.
Atmosphere: 4
Food: 4
Service: 4
Depends on who is in the kitchen, but usually the food is good and the workers are nice.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Love the food
Atmosphere: 5
Food: 5
Service: 5
The service sucks and is joke at this Jacks there is no Management or leadership behind the counter. The customer service is horrible it seems everyone behind the counter had a bad mood and no team work. For a fast food service place this is just horrible just all the way around. Plus, they got multiple things wrong with our order.
Atmosphere: 1
Food: 4
Service: 1
Food was hot and fresh dining room was clean
Atmosphere: 5
Food: 5
Service: 5
I had a very disappointing experience at Jack's. I ordered the deluxe breakfast combo with a substitution for smoked links, but when I received it, the sausage links clearly had residue and crust on them, indicating they had been taken off a biscuit and not properly prepared. When I pointed this out to the cashier, he dismissively said they could see the links came off another biscuit and offered to make me new ones. I was told to pull up and wait. After about 15 minutes, the manager finally came out and asked if I wanted fresh links, but when I explained my issue again, she undermined me and was extremely unprofessional. She spoke rudely, made a scene in front of staff— which was unnecessary and embarrassing. Overall, the service was poor, and the staff handled my concern poorly. I won't be returning.
Atmosphere: 1
Food: 1
Service: 1
Very Clean and Friendly.
Atmosphere: 5
Food: 5
Service: 5
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