Called to place an order for 15 pizza's, for an out reach program. Had been calling since 11, no answer. Once they did at 11:30, the manager said it was 30 minutes past the 24 hour notice for catering, they couldn't have it ready by the time it was needed and since it wasn't "24 hour notice " they couldn't do the catering price per pizza. Catering price is for 10+ pizza's. I think, 15 pizza's fell in that category! Very dissatisfied with the manager and the customer service today..
Food: 2
Service: 1
Monica A
Need to change your hours if your gonna be closed when it says your open ….
Leslie Grimes
Here’s a great pizza place!
Atmosphere: 5
Food: 5
Service: 5
David Wible
Great pizza and the delivery was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Build Your Own, Pepperoni Magnifico
Kaylin Eldridge
12.19.2023*I order a pizza for delivery - I switch to pick up within maybe just a few minutes after placing the order.. When I called they put me on hold for roughly 8 mins then came to the phone I advised them I would just pick up the pizza since I couldn’t find exact change all I had was a $50 bill, understandable they can not break a $50 when they deliver. Fast forward to arriving- I paid for the pizza and retrieve the pizza and tasted the pizza and it was Barely Warm.. I was given an ETA of 25-35 mins because short staff I said ok - I left in 15- 20 min range .. How was I late picking up my order?? The pizza would’ve still been hot. The pizza was either rushed or cold. I get there and the Black guy identified himself as a Manager was off to the side on the phone texting before he even acknowledged I was there so the other guy acknowledged me- after I got the pizza I immediately turn around to let him know of the discrepancy- the black guy went off on Me in a nice sarcastic manner - “well you didn’t know what you want to do carryout or delivery the pizza been ready over 30 mins and it’s no longer our problem- since you paid for the pizza and it’s cold maybe take it home and put it in your oven ma’am when don’t have time to remake your pizza!” Excuse me? I kindly advised him well I’m not satisfied and for your kind words I would like a refund.. He said “Sorry can’t give you a refund , aren’t you going back HOME you can warm your pizza up in a oven?” At this point I’m really upset for the fact I’m being handled as a customer in a disgusting manner after I paid my money - 2nd , I BEEN ON THE ROAD , I don’t live in Troy I been traveling and my 5 year old daughter wanted her favorite- Marco’s Pizza….? NEVER, experienced SUCH customer service like TO THIS magnitude of life. Marcos Pizza website you do have a refund policy so if I was unsatisfied I should not have been denied a refund I had receipt in hand.. Even when I told him of the temp of the pizza he refused to make it right and I was unhappy.. Yet, he chose not to make it right with a fresh pizza and he ALSO chose not to make it right with a refund because I was unhappy with SERVICE & the pizza!UPDATE: I received the refund - don’t play with me….Y’all DO.NOT.EAT.HERE. I read 2 reviews about food poisoning?? They just do NOT care what and HOW , they serve the pizza..Go to ANY OTHER Marco’s BUT Troy, Alabama.
Atmosphere: 1
Food: 1
Service: 1
Temia Hairston
Customer service was not the best tonight.I’ve ordered at this location all the time without any issues . I called the phone, the guy slams on hold for 15 MINUTES. Called again “thanks for calling Marcos Hold”. They were not that busy when my husband and I arrived the guy African American identified himself as a manager could not put his sell phone down just chilling was not pleasant at all and I’m sure that was him slam us hold and not coming back to the phone. We placed the order online anyway to help out. If you guys do not want to serve customers at night you all shouldn’t be open at night give the business to Dominos!
Service: 1
Jeanetta Myhand
The service, food quality, price, and atmosphere always exceeds my expectations!! I absolutely LOVE Marco's.... this is my FAVORITE pizza restaurant ???
The service, food quality, price, and atmosphere always exceeds my expectations!! I absolutely LOVE Marco's.... this is my FAVORITE pizza restaurant ???
I have been eating Marcos for years and really had no bad experience till today I ordered pizza and wings my pizza was to be half and half and it wasn't the General manager was CONDESCENDING AND DIDNT OFFER TO FIX THE PROBLEM GONNA MISS MARCOS.😢
lisa Mccall
My Pizza was ready at 710. No one came to the drive threw window for 10mins. Didn't get my pizza till 723. The store had no customers. Where did the smiling helpful faces Marco's used to hire go. Good help is needed to keep a business running expsally in a smaller town
D O
Always excellent. on time. and great service
Atmosphere: 5
Food: 5
Service: 5
Millie Mccarthy
4 time in a row I done online order just to have toppings left off. Used to go every Friday. No more. Last pizza was supposed to be 1/2 and 1/2. Did not happen. Was also missing pineapple and cheddar cheese.
Walker C.
Got hiiwan pizza , chicken was spoiled on pizza ..but this was the only time that I have ever had a issue with their service..normally a 5 + restaurant.. military discount available with proof of service (ID)
good stuff ?
Atmosphere: 5
Food: 5
Service: 5
Called to place an order for 15 pizza's, for an out reach program. Had been calling since 11, no answer. Once they did at 11:30, the manager said it was 30 minutes past the 24 hour notice for catering, they couldn't have it ready by the time it was needed and since it wasn't "24 hour notice " they couldn't do the catering price per pizza. Catering price is for 10+ pizza's. I think, 15 pizza's fell in that category! Very dissatisfied with the manager and the customer service today..
Food: 2
Service: 1
Need to change your hours if your gonna be closed when it says your open ….
Here’s a great pizza place!
Atmosphere: 5
Food: 5
Service: 5
Great pizza and the delivery was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Build Your Own, Pepperoni Magnifico
12.19.2023*I order a pizza for delivery - I switch to pick up within maybe just a few minutes after placing the order.. When I called they put me on hold for roughly 8 mins then came to the phone I advised them I would just pick up the pizza since I couldn’t find exact change all I had was a $50 bill, understandable they can not break a $50 when they deliver. Fast forward to arriving- I paid for the pizza and retrieve the pizza and tasted the pizza and it was Barely Warm.. I was given an ETA of 25-35 mins because short staff I said ok - I left in 15- 20 min range .. How was I late picking up my order?? The pizza would’ve still been hot. The pizza was either rushed or cold. I get there and the Black guy identified himself as a Manager was off to the side on the phone texting before he even acknowledged I was there so the other guy acknowledged me- after I got the pizza I immediately turn around to let him know of the discrepancy- the black guy went off on Me in a nice sarcastic manner - “well you didn’t know what you want to do carryout or delivery the pizza been ready over 30 mins and it’s no longer our problem- since you paid for the pizza and it’s cold maybe take it home and put it in your oven ma’am when don’t have time to remake your pizza!” Excuse me? I kindly advised him well I’m not satisfied and for your kind words I would like a refund.. He said “Sorry can’t give you a refund , aren’t you going back HOME you can warm your pizza up in a oven?” At this point I’m really upset for the fact I’m being handled as a customer in a disgusting manner after I paid my money - 2nd , I BEEN ON THE ROAD , I don’t live in Troy I been traveling and my 5 year old daughter wanted her favorite- Marco’s Pizza….? NEVER, experienced SUCH customer service like TO THIS magnitude of life. Marcos Pizza website you do have a refund policy so if I was unsatisfied I should not have been denied a refund I had receipt in hand.. Even when I told him of the temp of the pizza he refused to make it right and I was unhappy.. Yet, he chose not to make it right with a fresh pizza and he ALSO chose not to make it right with a refund because I was unhappy with SERVICE & the pizza!UPDATE: I received the refund - don’t play with me….Y’all DO.NOT.EAT.HERE. I read 2 reviews about food poisoning?? They just do NOT care what and HOW , they serve the pizza..Go to ANY OTHER Marco’s BUT Troy, Alabama.
Atmosphere: 1
Food: 1
Service: 1
Customer service was not the best tonight.I’ve ordered at this location all the time without any issues . I called the phone, the guy slams on hold for 15 MINUTES. Called again “thanks for calling Marcos Hold”. They were not that busy when my husband and I arrived the guy African American identified himself as a manager could not put his sell phone down just chilling was not pleasant at all and I’m sure that was him slam us hold and not coming back to the phone. We placed the order online anyway to help out. If you guys do not want to serve customers at night you all shouldn’t be open at night give the business to Dominos!
Service: 1
The service, food quality, price, and atmosphere always exceeds my expectations!! I absolutely LOVE Marco's.... this is my FAVORITE pizza restaurant ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Pepperoni Magnifico
The service, food quality, price, and atmosphere always exceeds my expectations!! I absolutely LOVE Marco's.... this is my FAVORITE pizza restaurant ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Pepperoni Magnifico
The pizza is always delicious. If you have the app or join the rewards club, it makes the prices more reasonable. Best pizza in town.
Food: 5
Service: 5
Recommended dishes: Italian Chef, Build Your Own
Restaurantji Recommends
I have been eating Marcos for years and really had no bad experience till today I ordered pizza and wings my pizza was to be half and half and it wasn't the General manager was CONDESCENDING AND DIDNT OFFER TO FIX THE PROBLEM GONNA MISS MARCOS.😢
My Pizza was ready at 710. No one came to the drive threw window for 10mins. Didn't get my pizza till 723. The store had no customers. Where did the smiling helpful faces Marco's used to hire go. Good help is needed to keep a business running expsally in a smaller town
Always excellent. on time. and great service
Atmosphere: 5
Food: 5
Service: 5
4 time in a row I done online order just to have toppings left off. Used to go every Friday. No more. Last pizza was supposed to be 1/2 and 1/2. Did not happen. Was also missing pineapple and cheddar cheese.
Got hiiwan pizza , chicken was spoiled on pizza ..but this was the only time that I have ever had a issue with their service..normally a 5 + restaurant.. military discount available with proof of service (ID)
Atmosphere: 5
Food: 2
Service: 3
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