Recommended dishes: Deluxe Pizza, Build Your Own, Pepperoni Magnifico
Kaylin Eldridge
12.19.2023*I order a pizza for delivery - I switch to pick up within maybe just a few minutes after placing the order.. When I called they put me on hold for roughly 8 mins then came to the phone I advised them I would just pick up the pizza since I couldn’t find exact change all I had was a $50 bill, understandable they can not break a $50 when they deliver. Fast forward to arriving- I paid for the pizza and retrieve the pizza and tasted the pizza and it was Barely Warm.. I was given an ETA of 25-35 mins because short staff I said ok - I left in 15- 20 min range .. How was I late picking up my order?? The pizza would’ve still been hot. The pizza was either rushed or cold. I get there and the Black guy identified himself as a Manager was off to the side on the phone texting before he even acknowledged I was there so the other guy acknowledged me- after I got the pizza I immediately turn around to let him know of the discrepancy- the black guy went off on Me in a nice sarcastic manner - “well you didn’t know what you want to do carryout or delivery the pizza been ready over 30 mins and it’s no longer our problem- since you paid for the pizza and it’s cold maybe take it home and put it in your oven ma’am when don’t have time to remake your pizza!” Excuse me? I kindly advised him well I’m not satisfied and for your kind words I would like a refund.. He said “Sorry can’t give you a refund , aren’t you going back HOME you can warm your pizza up in a oven?” At this point I’m really upset for the fact I’m being handled as a customer in a disgusting manner after I paid my money - 2nd , I BEEN ON THE ROAD , I don’t live in Troy I been traveling and my 5 year old daughter wanted her favorite- Marco’s Pizza….? NEVER, experienced SUCH customer service like TO THIS magnitude of life. Marcos Pizza website you do have a refund policy so if I was unsatisfied I should not have been denied a refund I had receipt in hand.. Even when I told him of the temp of the pizza he refused to make it right and I was unhappy.. Yet, he chose not to make it right with a fresh pizza and he ALSO chose not to make it right with a refund because I was unhappy with SERVICE & the pizza!UPDATE: I received the refund - don’t play with me….Y’all DO.NOT.EAT.HERE. I read 2 reviews about food poisoning?? They just do NOT care what and HOW , they serve the pizza..Go to ANY OTHER Marco’s BUT Troy, Alabama.
Atmosphere: 1
Food: 1
Service: 1
Temia Hairston
Customer service was not the best tonight.I’ve ordered at this location all the time without any issues . I called the phone, the guy slams on hold for 15 MINUTES. Called again “thanks for calling Marcos Hold”. They were not that busy when my husband and I arrived the guy African American identified himself as a manager could not put his sell phone down just chilling was not pleasant at all and I’m sure that was him slam us hold and not coming back to the phone. We placed the order online anyway to help out. If you guys do not want to serve customers at night you all shouldn’t be open at night give the business to Dominos!
Service: 1
Jeanetta Byrd
The service, food quality, price, and atmosphere always exceeds my expectations!! I absolutely LOVE Marco's.... this is my FAVORITE pizza restaurant ???
The pizza is always delicious. If you have the app or join the rewards club, it makes the prices more reasonable. Best pizza in town.
Food: 5
Service: 5
Recommended dishes: Italian Chef, Build Your Own
lisa Mccall
My Pizza was ready at 710. No one came to the drive threw window for 10mins. Didn't get my pizza till 723. The store had no customers. Where did the smiling helpful faces Marco's used to hire go. Good help is needed to keep a business running expsally in a smaller town
Millie Mccarthy
4 time in a row I done online order just to have toppings left off. Used to go every Friday. No more. Last pizza was supposed to be 1/2 and 1/2. Did not happen. Was also missing pineapple and cheddar cheese.
Chasity M.
pretty good not sure if anything but the supreme magnificent it was ok and i didn't get a salad from this marcos however will he trying one soon
Walker C.
Got hiiwan pizza , chicken was spoiled on pizza ..but this was the only time that I have ever had a issue with their service..normally a 5 + restaurant.. military discount available with proof of service (ID)
Atmosphere: 5
Food: 2
Service: 3
Jill Strickland
We ordered and paid for the Works! This is what we got, mostly pepperoni, some tiny pieces of bell pepper and not much else. Seriously messed this delivery order up.
Horrible customer service! I shouldn’t have to go back and forth on the phone about what’s missing with my order! Pizza was good but the bad customer service won’t level things out.
C H5
Decent pizza but doesn't offer a super thin crust which I like the best.
Atmosphere: 5
Food: 4
Service: 5
richard goble
Ordered online, drove to drive up window and sat there for 10 minutes before anyone came to the window even though I had multiple eye contact with the person taking pizza from the oven. Guy walks by and apologies for not being helped. Asked my name told him Rich....gone for 5 more minutes and said could the order be under Richard? I said yes, he then said good I was confused. He then went over to where the oven person was at and took another 2 minutes to get the pizza. The pizza looked like it got folded over on itself and then opened back up. The curst had no Roma Flavor I wanted either. Shame on the service tonight.
Sue Halvorson
We were pleasantly surprised & used reviews to choose Marco's pizza. We took it to-go as seating is very limited! It was very tasty, we had some left-overs & they were tasty the 2nd time...heated in a fry pan, covered on low heat! highly recommended!!
Atmosphere: 3
Food: 5
Service: 5
T. Smith
In 2019, I order some wings and pizza from this particular location. Both me and my husband got sick with food poison. This year we decided to give them another chance. Things were going good until I ordered again last week and by the end of the weekend I was dealing with food poison again. I’m not sure if they are improperly handling food or just don’t care, but this time is my LAST TIME eating from this location in Troy, Al
Great pizza and the delivery was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Build Your Own, Pepperoni Magnifico
12.19.2023*I order a pizza for delivery - I switch to pick up within maybe just a few minutes after placing the order.. When I called they put me on hold for roughly 8 mins then came to the phone I advised them I would just pick up the pizza since I couldn’t find exact change all I had was a $50 bill, understandable they can not break a $50 when they deliver. Fast forward to arriving- I paid for the pizza and retrieve the pizza and tasted the pizza and it was Barely Warm.. I was given an ETA of 25-35 mins because short staff I said ok - I left in 15- 20 min range .. How was I late picking up my order?? The pizza would’ve still been hot. The pizza was either rushed or cold. I get there and the Black guy identified himself as a Manager was off to the side on the phone texting before he even acknowledged I was there so the other guy acknowledged me- after I got the pizza I immediately turn around to let him know of the discrepancy- the black guy went off on Me in a nice sarcastic manner - “well you didn’t know what you want to do carryout or delivery the pizza been ready over 30 mins and it’s no longer our problem- since you paid for the pizza and it’s cold maybe take it home and put it in your oven ma’am when don’t have time to remake your pizza!” Excuse me? I kindly advised him well I’m not satisfied and for your kind words I would like a refund.. He said “Sorry can’t give you a refund , aren’t you going back HOME you can warm your pizza up in a oven?” At this point I’m really upset for the fact I’m being handled as a customer in a disgusting manner after I paid my money - 2nd , I BEEN ON THE ROAD , I don’t live in Troy I been traveling and my 5 year old daughter wanted her favorite- Marco’s Pizza….? NEVER, experienced SUCH customer service like TO THIS magnitude of life. Marcos Pizza website you do have a refund policy so if I was unsatisfied I should not have been denied a refund I had receipt in hand.. Even when I told him of the temp of the pizza he refused to make it right and I was unhappy.. Yet, he chose not to make it right with a fresh pizza and he ALSO chose not to make it right with a refund because I was unhappy with SERVICE & the pizza!UPDATE: I received the refund - don’t play with me….Y’all DO.NOT.EAT.HERE. I read 2 reviews about food poisoning?? They just do NOT care what and HOW , they serve the pizza..Go to ANY OTHER Marco’s BUT Troy, Alabama.
Atmosphere: 1
Food: 1
Service: 1
Customer service was not the best tonight.I’ve ordered at this location all the time without any issues . I called the phone, the guy slams on hold for 15 MINUTES. Called again “thanks for calling Marcos Hold”. They were not that busy when my husband and I arrived the guy African American identified himself as a manager could not put his sell phone down just chilling was not pleasant at all and I’m sure that was him slam us hold and not coming back to the phone. We placed the order online anyway to help out. If you guys do not want to serve customers at night you all shouldn’t be open at night give the business to Dominos!
Service: 1
The service, food quality, price, and atmosphere always exceeds my expectations!! I absolutely LOVE Marco's.... this is my FAVORITE pizza restaurant ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Pepperoni Magnifico
The pizza is always delicious. If you have the app or join the rewards club, it makes the prices more reasonable. Best pizza in town.
Food: 5
Service: 5
Recommended dishes: Italian Chef, Build Your Own
My Pizza was ready at 710. No one came to the drive threw window for 10mins. Didn't get my pizza till 723. The store had no customers. Where did the smiling helpful faces Marco's used to hire go. Good help is needed to keep a business running expsally in a smaller town
4 time in a row I done online order just to have toppings left off. Used to go every Friday. No more. Last pizza was supposed to be 1/2 and 1/2. Did not happen. Was also missing pineapple and cheddar cheese.
pretty good not sure if anything but the supreme magnificent it was ok and i didn't get a salad from this marcos however will he trying one soon
Got hiiwan pizza , chicken was spoiled on pizza ..but this was the only time that I have ever had a issue with their service..normally a 5 + restaurant.. military discount available with proof of service (ID)
Atmosphere: 5
Food: 2
Service: 3
We ordered and paid for the Works! This is what we got, mostly pepperoni, some tiny pieces of bell pepper and not much else. Seriously messed this delivery order up.
Restaurantji Recommends
Horrible customer service! I shouldn’t have to go back and forth on the phone about what’s missing with my order! Pizza was good but the bad customer service won’t level things out.
Decent pizza but doesn't offer a super thin crust which I like the best.
Atmosphere: 5
Food: 4
Service: 5
Ordered online, drove to drive up window and sat there for 10 minutes before anyone came to the window even though I had multiple eye contact with the person taking pizza from the oven. Guy walks by and apologies for not being helped. Asked my name told him Rich....gone for 5 more minutes and said could the order be under Richard? I said yes, he then said good I was confused. He then went over to where the oven person was at and took another 2 minutes to get the pizza. The pizza looked like it got folded over on itself and then opened back up. The curst had no Roma Flavor I wanted either. Shame on the service tonight.
We were pleasantly surprised & used reviews to choose Marco's pizza. We took it to-go as seating is very limited! It was very tasty, we had some left-overs & they were tasty the 2nd time...heated in a fry pan, covered on low heat! highly recommended!!
Atmosphere: 3
Food: 5
Service: 5
In 2019, I order some wings and pizza from this particular location. Both me and my husband got sick with food poison. This year we decided to give them another chance. Things were going good until I ordered again last week and by the end of the weekend I was dealing with food poison again. I’m not sure if they are improperly handling food or just don’t care, but this time is my LAST TIME eating from this location in Troy, Al