McAlister's Deli

The food was trash. I asked for a sample of the potato soup but was told they couldn’t and once I purchased a cup of the potato soup I found out why they don’t give samples 😂 the soup was watery with chunks of onions. I won’t be back if the other food items are as bland as the potato soup 😁

Incredible food, service and atmosphere! Couldn’t recommend this place enough. Service was quick, food was delicious and the staff were very kind and efficient. Absolute 10/10 place! Especially that little red head fellow was so interesting to talk to.

My ultimate nachos did not have melted cheese. It was just shredded cheese.

This was the first time I had been to Mc Alister's Deli.
This one is in a two called Troy Alabama. I was visiting family in this area and I saw t mobile Tuesday gave away a free meal. So I stopped in to try it.
First off, the place was clean and looked like a nice restaurant. Staff was professional and polite. Did a very good job.

I ordered the club with a tomato cucumber waited. And got a sweet tea
Didn't have a long wait. Yo, get my order.

The teas were good for a sweet tea, one of the best I had but not the best. But good.
The salad was good for it just being onion tomato and cucumbers.
The club had turkey bacon and cheese, it was very good.

I do recommend trying McAllister's at least once . I will be back when I am near one.
Thank you to the staff polite respectful and did an amazing job. 5 stars out of 5
For food service and cleanliness of the restaurant

We came to Troy, AL to look at Real Estate for our new home. How surprised were we upon the discovery of McAllister's Deli. We frequented their Tampa, FL location for many years and loved it. The menu, sandwiches, salads and their Monster Baked Potatoes were missed. The location was rather new, but the staff was full of old-town charm. Food was excellent and we devoured our plates. Looks like we won't be far from one of our favorite eateries for long...

Walked in on April 1st at approximately 11:50 am. Deli wasn’t even half full. After looking over the menu we went to order and was told it would be a wait of 20 minutes (just to order) because the cook was a little behind. We were not even offered to get a drink and sit down. Absolutely the most terrible customer service ever.

We were there on Friday and had the best experience and staff was very friendly.

How do things change so drastically in 4 days?

I am a regular here, so I want to make it clear the only reason they don’t have 5 ⭐️ from me, is only bc of the wait time. They NEVER have enough help. The food is always excellent. Freshly made, and I rarely have any issues with missing an item. If you want different and healthier options, this is the place to go. Today I waited a long 15-20 mins, and I watched all 3 employees. Front was completely by himself. There were only two people in the back, one I believe to be the manager, never came out to assist the front, and she moves as slow as molasses ALL the time!! They desperately need good help!

Puah took care of us for lunch

January 5, 2025. Ordered 3 sandwiches, 2 fruit cups, 2 mac and cheese, 1 bowl of soup. Man who greeted me at pickup window was nice. Woman who bagged up and gave me food only gave me 1 Mac and cheese when there was supposed to be 2.

Atmosphere: 3

Food: 3

Service: 3

Takes forever to get your food here. This is my second time here and the first time was slow but decided to give it a second chance. Not all that busy but employees lack motivation to get orders out. Won’t be back!

Service: 1

The wait time and service is AWFUL. Not doing this again! 45 minute wait for food. 10 minute wait to even order and nobody was in there.

Atmosphere: 2

Service: 1

The food is great but the staff and wait time is ridiculous. Had someone come to the drive through window three times to ask what order we called in.. told each one of them 3 separate times. Apparently calling in an hour ahead does no good and you still wait 30 minutes.

Atmosphere: 1

Food: 4

Service: 1

Every highchair was filthy and both meals was cold didn't even have lettuce on the BLT sandwich absolutely not worth $26

Atmosphere: 1

Food: 1

Service: 3

Horrible service!! Don’t waste your money!! Service Sharlotte is lazy and does everything in her power to not get you food out. We had to go behind the counter to get a cup of ranch. DO NOT EAT HERE!!!

Atmosphere: 1

Food: 1

Service: 1

The worst service ever. Waited 20 minutes for them to take our order. Order 2 lemonade and a brownie. Waited another 10 minutes. She came out with a frozen brownie, we ask if she could warm it up. She hesitated and said I guess I can put it in the microwave….. we asked for a refund for the brownie, waited another 10 minutes. No apology, no smile no nothing. A very very bad experience. 0 stars. Oh yeah there were no conversation. Instead of a brownie we end up with a frownie. by the way we made a special trip just for them.?

Recommended dishes: Caesar Salad