The so called store manager working the evening of 3-29 is rude and should find another job where she doesn’t have to work with the public.
Atmosphere: 1
Food: 1
Service: 1
Shawn Holland
Just spoke with the so called store manager on 3-29 at 10:15 PM and that is the absolute rudest person. She called my daughter a liar and hung up on me. Who ever owns this Popeyes need to fire her and hire someone that is more customer service oriented! Do better. Take care of your customers!!!!
Atmosphere: 1
Food: 1
Service: 1
Darrell Rakeman
Yall drinks suck weak and taste like plastic
Atmosphere: 4
Food: 3
Service: 4
Marilyn Harris
Waiting to be last.feels horrible.n Popeyes says they don't have senior citizens discount.when I know they do.
Parking: Troy Alabama
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Signature Chicken Combo
Ray burnside
Chicken sandwiches burned and the oil needs to the changed. The employees there messes the orders and have a bad attitude.
Atmosphere: 1
Food: 1
Service: 1
Karista Grasso
Waited 20 min for food and they still hadn’t even told the cook to drop the chicken…don’t waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Josh Barron
Got told 3 minutes for food and been sitting here for 20 minutes currently while 2 people were out front smoking and one girl leaning on the to go window on her phone came outside to inform me it's just being dropped 20 minutes into my wait
Atmosphere: 1
Food: 3
Service: 1
Diana Randall
I went through the drive thru around 2:30-2:45 on 10/17/2024. I ordered an 8 piece mixed spicy. I received 1 breast, 3 thighs, and 4 wings. I have repeatedly tried to call them but no one answered the phone.
Atmosphere: 1
Food: 1
Service: 2
Blake Ingram
Ordered an order on DoorDash and never received food. They refused to remake order that was handed out to the wrong person.
Ordered food at 6:46 pm, got food at 7:20 pm!! My sister was right behind me ordering the exact same thing!! She got her order at 7:00!! Folks coming in right behind me kept getting their orders and I'm still waiting!! Popeyes in Troy SUCKS!! And this is not the first time!! Never again!!
Atmosphere: 1
Food: 3
Service: 1
Gloria White
Awful service.
Atmosphere: 1
Service: 1
Vicki Phillips
Worst employees ever! Customer service is horrible. They act like they are doing you a favor by being rude and handing you food you paid for. Go somewhere that’s not a tax write off for the owner!! Been like this since they opened in Troy Alabama, not a new occurrence. Drive thru is dead for a reason . Trust the locals! Anyone giving good reviews works there or has family working there. Troy has so many chicken places. Skip this one if you don’t want to get treated like trash! Anyone saying nice and helpful is literally being paid to review this horrible place . Remember they pay people to review and give stars.Skip this location. Local from this area has went to This place so many times and always treated horrible!
Food: 1
Lara Behrens
On top of the fact that the person taking orders for the drive through mumbles & then gets an attitude when you have to ask her to repeat what she said (I guess she doesn’t take into account there’s a major highway & traffic noise?) because she will not SPEAK UP! But I ordered and paid for extra chocolate chip biscuits that, after waiting almost 10 minutes in the parking lot I still did not receive! I guess I should have checked which is on me but I really defeats the purpose of going through the drive through when you just have to go in anyway because absolutely no one answers their phone! So now I’m 20 minutes away at home and just got ripped off bc I ordered a 12 piece that was supposed to come with large sides and I got small sides and no dessert biscuits! This is not the first incident here but it’ll be my last because as good as the food may be, we never get the correct stuff & the service is horrid! And no accountability because no one answers the phone!
The so called store manager working the evening of 3-29 is rude and should find another job where she doesn’t have to work with the public.
Atmosphere: 1
Food: 1
Service: 1
Just spoke with the so called store manager on 3-29 at 10:15 PM and that is the absolute rudest person. She called my daughter a liar and hung up on me. Who ever owns this Popeyes need to fire her and hire someone that is more customer service oriented! Do better. Take care of your customers!!!!
Atmosphere: 1
Food: 1
Service: 1
Yall drinks suck weak and taste like plastic
Atmosphere: 4
Food: 3
Service: 4
Waiting to be last.feels horrible.n Popeyes says they don't have senior citizens discount.when I know they do.
Parking: Troy Alabama
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Signature Chicken Combo
Chicken sandwiches burned and the oil needs to the changed. The employees there messes the orders and have a bad attitude.
Atmosphere: 1
Food: 1
Service: 1
Waited 20 min for food and they still hadn’t even told the cook to drop the chicken…don’t waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Got told 3 minutes for food and been sitting here for 20 minutes currently while 2 people were out front smoking and one girl leaning on the to go window on her phone came outside to inform me it's just being dropped 20 minutes into my wait
Atmosphere: 1
Food: 3
Service: 1
I went through the drive thru around 2:30-2:45 on 10/17/2024. I ordered an 8 piece mixed spicy. I received 1 breast, 3 thighs, and 4 wings. I have repeatedly tried to call them but no one answered the phone.
Atmosphere: 1
Food: 1
Service: 2
Ordered an order on DoorDash and never received food. They refused to remake order that was handed out to the wrong person.
Service: 1
Good service, food was overfried
Atmosphere: 2
Food: 4
Service: 3
Restaurantji Recommends
Ordered food at 6:46 pm, got food at 7:20 pm!! My sister was right behind me ordering the exact same thing!! She got her order at 7:00!! Folks coming in right behind me kept getting their orders and I'm still waiting!! Popeyes in Troy SUCKS!! And this is not the first time!! Never again!!
Atmosphere: 1
Food: 3
Service: 1
Awful service.
Atmosphere: 1
Service: 1
Worst employees ever! Customer service is horrible. They act like they are doing you a favor by being rude and handing you food you paid for. Go somewhere that’s not a tax write off for the owner!! Been like this since they opened in Troy Alabama, not a new occurrence. Drive thru is dead for a reason . Trust the locals! Anyone giving good reviews works there or has family working there. Troy has so many chicken places. Skip this one if you don’t want to get treated like trash! Anyone saying nice and helpful is literally being paid to review this horrible place . Remember they pay people to review and give stars.Skip this location. Local from this area has went to
This place so many times and always treated horrible!
Food: 1
On top of the fact that the person taking orders for the drive through mumbles & then gets an attitude when you have to ask her to repeat what she said (I guess she doesn’t take into account there’s a major highway & traffic noise?) because she will not SPEAK UP! But I ordered and paid for extra chocolate chip biscuits that, after waiting almost 10 minutes in the parking lot I still did not receive! I guess I should have checked which is on me but I really defeats the purpose of going through the drive through when you just have to go in anyway because absolutely no one answers their phone! So now I’m 20 minutes away at home and just got ripped off bc I ordered a 12 piece that was supposed to come with large sides and I got small sides and no dessert biscuits! This is not the first incident here but it’ll be my last because as good as the food may be, we never get the correct stuff & the service is horrid! And no accountability because no one answers the phone!
Atmosphere: 1
Food: 4
Service: 1
Cole slaw was great side.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Large Coleslaw
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