Avoid at all cost! Place looking run down and ordering screens being broken should’ve been my sign to skip but unfortunately I did not. I love sonic and I feel like they have some of the best burgers but this place is garbage. We showed up at 11 and the burgers we got were cooked no less than half an hour before we got them, very dry and lukewarm. Fritos were very stale in the wrap. Onion rings tasted very off but that may be how they are, I’ve never tried them. Leave this place alone.
Atmosphere: 1
Food: 1
Service: 3
Travis Jacques
Best breakfast burritos 🌯 Fast friendly service.
Atmosphere: 5
Food: 5
Service: 5
Liam Strenske
Paid in cash, did not give me my change, aka theft. Blast was good tho👍
Food: 5
Service: 1
Stephen Matthews
Staff was helpful and friendly and the food was perfectly cooked and outstanding
Atmosphere: 4
Food: 5
Service: 5
Ginni Bartlett
The experience was pretty decent. We got what we asked for without issues and it all tasted good except we got cold fries.
Atmosphere: 4
Food: 4
Service: 4
Ilere Storm Harris
Jalen is so friendly and provided great customer service. He was quick to fix a slight mistake on my order and kept a positive attitude. We need more people like Jalen in the world.
Phillip Gilliam
Don't go to the Sonic in Troy Alabama unless you want TERRIBLE service and product (see my pictures).
I went to the Sonic in Troy Alabama at 1150 US Hwy S 231, Troy, Alabama, and ordered two of the biggest strawberry limeaid drinks with extra strawberry along with two other drinks.
When I pulled out of the parking lot and took a sip of the drink, it was awful. Not only did it not have enough strawberry juice to turn the ice totally pink, but it did NOT have any limeaid!!! It was just all ice!!!
Furthermore, I had asked for very little ice in one of the other drinks, and it was full almost to the brim with ice.
I had stood in traffic for 15 minutes getting to the Sonic and with the construction on 231 I had to drive 2 miles or so to even turn around and the traffic going back was even worse, so I called Sonic and told them what happened and they said all they could do was offer me a fry and a hamburger... NOT replacement drinks!!!
After being on the phone for 21 minutes and 40 seconds waiting for them to even give me a fry and hamburger credit, they still hadn't given me the credit, so I finally hung up.
This is so sad because Sonic used to be a great place for food and limeaid drinks! They certainly have lost my business.
Atmosphere: 1
Food: 1
Service: 1
Destiny White
We waited 15 minutes to order so I ended up placing a mobile order and they brought it out fast but it was wrong. Not even close to the drinks we ordered. I don’t know why every sonic is so chaotic but they need to get a better system going ASAP!
Atmosphere: 1
Service: 1
Destiny Petty
Absolutely unacceptable. If I could give zero stars, I would. We waited over an hour and ten minutes at Sonic and never got our food. After 30 minutes, we called over the speaker—they said it would be out “shortly.” Another 40 minutes passed. My husband finally walked up to the door, they asked for our name, number and order number, and was told they’d call us when it was ready. They never did. We were stuck in the car with two hungry, restless babies. This wasn’t just poor service—it was complete negligence. I’ve never experienced anything this disorganized or disrespectful from a business. We left angry, disappointed, and still hungry.
Atmosphere: 1
Food: 1
Service: 1
Molly Griswold
Went and placed an order and was NOT told that the card reader was down. It took 20 minutes for them the bring out my food just to tell me its cash only… long story short didn’t have cash and so didnt get my food. Couldve at least said something when i ordered☹️
How dumb does one have to be mess up a burger with 5 ingredients!!! And if you couldn't hear the order ask!! Finally get a chance to stop after driving all day for another crappy place to mess up a decent burger.
Atmosphere: 1
Food: 1
Service: 3
Gennie Merritt
The young person who took my order was very rude and dishonest. When, I drove up and was placing my order a big truck drove by and she could not hear me, she raises her voice and tells me to speak up, I can't hear you. I'm sorry she was having a bad day, but thank GOD we both weren't.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Fries
Summer Breeze
Has really went down hill i never go here anymore
Atmosphere: 1
Food: 1
Service: 1
Billy Bob
The ice cream was too cold
Dutchess
Horrible Service got my Order Wrong I Returned it and It was still Horrible!! Waited over 20 minutes for some BS!!!!!!
Avoid at all cost!
Place looking run down and ordering screens being broken should’ve been my sign to skip but unfortunately I did not. I love sonic and I feel like they have some of the best burgers but this place is garbage. We showed up at 11 and the burgers we got were cooked no less than half an hour before we got them, very dry and lukewarm. Fritos were very stale in the wrap. Onion rings tasted very off but that may be how they are, I’ve never tried them. Leave this place alone.
Atmosphere: 1
Food: 1
Service: 3
Best breakfast burritos 🌯 Fast friendly service.
Atmosphere: 5
Food: 5
Service: 5
Paid in cash, did not give me my change, aka theft. Blast was good tho👍
Food: 5
Service: 1
Staff was helpful and friendly and the food was perfectly cooked and outstanding
Atmosphere: 4
Food: 5
Service: 5
The experience was pretty decent. We got what we asked for without issues and it all tasted good except we got cold fries.
Atmosphere: 4
Food: 4
Service: 4
Jalen is so friendly and provided great customer service. He was quick to fix a slight mistake on my order and kept a positive attitude. We need more people like Jalen in the world.
Don't go to the Sonic in Troy Alabama unless you want TERRIBLE service and product (see my pictures).
I went to the Sonic in Troy Alabama at 1150 US Hwy S 231, Troy, Alabama, and ordered two of the biggest strawberry limeaid drinks with extra strawberry along with two other drinks.
When I pulled out of the parking lot and took a sip of the drink, it was awful. Not only did it not have enough strawberry juice to turn the ice totally pink, but it did NOT have any limeaid!!! It was just all ice!!!
Furthermore, I had asked for very little ice in one of the other drinks, and it was full almost to the brim with ice.
I had stood in traffic for 15 minutes getting to the Sonic and with the construction on 231 I had to drive 2 miles or so to even turn around and the traffic going back was even worse, so I called Sonic and told them what happened and they said all they could do was offer me a fry and a hamburger... NOT replacement drinks!!!
After being on the phone for 21 minutes and 40 seconds waiting for them to even give me a fry and hamburger credit, they still hadn't given me the credit, so I finally hung up.
This is so sad because Sonic used to be a great place for food and limeaid drinks! They certainly have lost my business.
Atmosphere: 1
Food: 1
Service: 1
We waited 15 minutes to order so I ended up placing a mobile order and they brought it out fast but it was wrong. Not even close to the drinks we ordered. I don’t know why every sonic is so chaotic but they need to get a better system going ASAP!
Atmosphere: 1
Service: 1
Absolutely unacceptable. If I could give zero stars, I would. We waited over an hour and ten minutes at Sonic and never got our food. After 30 minutes, we called over the speaker—they said it would be out “shortly.” Another 40 minutes passed. My husband finally walked up to the door, they asked for our name, number and order number, and was told they’d call us when it was ready. They never did.
We were stuck in the car with two hungry, restless babies. This wasn’t just poor service—it was complete negligence. I’ve never experienced anything this disorganized or disrespectful from a business. We left angry, disappointed, and still hungry.
Atmosphere: 1
Food: 1
Service: 1
Went and placed an order and was NOT told that the card reader was down. It took 20 minutes for them the bring out my food just to tell me its cash only… long story short didn’t have cash and so didnt get my food. Couldve at least said something when i ordered☹️
Restaurantji Recommends
How dumb does one have to be mess up a burger with 5 ingredients!!! And if you couldn't hear the order ask!! Finally get a chance to stop after driving all day for another crappy place to mess up a decent burger.
Atmosphere: 1
Food: 1
Service: 3
The young person who took my order was very rude and dishonest. When, I drove up and was placing my order a big truck drove by and she could not hear me, she raises her voice and tells me to speak up, I can't hear you. I'm sorry she was having a bad day, but thank GOD we both weren't.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Fries
Has really went down hill i never go here anymore
Atmosphere: 1
Food: 1
Service: 1
The ice cream was too cold
Horrible Service got my Order Wrong I Returned it and It was still Horrible!! Waited over 20 minutes for some BS!!!!!!
Atmosphere: 1
Food: 1
Service: 1
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