Ordered two subs online… I called the store because I needed some thing added to the order… young guy wanders the phone and I tell what I want added and he tells me that he will make sure that he will add it… I pick up my food and get home only to see that not only did he not add the things I asked him about, but the bread on both sandwiches was hard as rock, and it tasted old.. this is my second time going to this location to get old, stale tasting bread… I will not spend another dime there….. I was warned about them by several people, but I wanted to give them the benefit of the doubt… BUT NEVER AGAIN.
Atmosphere: 1
Food: 1
Service: 1
Brandy
Great sandwiches ALWAYS but employees need certification on taking care of and keeping the customers happy and being friendly....a smile on bad or down day will turn worlds upside down and I side out so jUST SMILE and wave guys smile and wave
Atmosphere: 3
Food: 4
Service: 3
Tucker LeCompte
The manager at this establishment is extremely rude and disorganized. I believe her name being lydia. I have seen her being rude to her employees on more than one occasion, and is not kind to customers. Every other subway in troy is a better option than this one, don’t go here, just go to either of the options on 231.
Atmosphere: 1
Food: 1
Service: 1
Ardelia “Miss Dee” Walker
The young lady on night with the dreads does a really good job the young foreign. Lady dsnt stock the bar or the sauces she monitors her phone
Atmosphere: 5
Food: 5
Service: 5
EmmaRiley Clegg
DO NOT EAT THE CHICKEN HERE ????
Atmosphere: 2
Food: 1
Service: 3
Demone Austin
Yes, I just went to order my food and also had a coupon which stated ( buy footlong sub and a fountain drink and get a foot long for free) and the girl simply charged me 12.47, it's just doesn't make since when she's reading it and not comprehending. Need workers who understand and have a people personality.
Atmosphere: 1
Service: 1
Jayydeee e
0 /0 Service was terrible. Went to get a pretzel and the manager charged me twice. She then said that she canceled the first order but really didn't. Then I went back to get my money back and she says I can't get my money back because i didn't have a receipt.i explained that I didn't get 2 receipts and she asked what card did I use.i tell her cash app and she blames it on cash app that they charged me but I contacted them and they did not. All I wanted was my money back, then one of her employees lied and said that she didn't ring me up the 2nd time and she did.
Chelle T
Word to wise..IF YOU WANT TO GET BETTER SERVICE PATRONIZE ANOTHER (SUBWAY)AGENCY THAT WILL NEVER CONTRADICT THEMSELVES TO SAY THEY TAKE COUPONS, BUT THEN CHANGE THEIR MIND AND DECIDE ONCE RUNG UP THEY DONOT RECOGNIZE OR ACCEPT COUPONS. UGH!!!!!
Service: 1
Hannah Atwell
Very rude. No customer service skills. Subway on 231 next to Walgreen's is so much better!
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Cold Cut Combo
Jasmine Woods
0/0 , would NOT recommend! Lady that claims to be a manager there is EXTREMELY RUDE ! She’s always rude everytime me or any of my coworkers go in there , she never speaks to anyone , &’ she sits around &’ doesn’t really assist her workers . Always has an attitude ! Today I went over for just some lettuce &’ she tries to charge me almost 9 bucks JUST FOR LETTUCE ! I’m like whoa , I only want lettuce . Her response really rude &’ stated to me that she had to charge me full price for a salad &’ didn’t try to offer anything else or any additional suggestions on something that would’ve been less expensive. I didn’t mind paying &’ I understand they have rules they have to abide by but 8-9 bucks just for a small cup of lettuce tho ???? I’ve complained more than once &’ this time i decided to reach out to corporate but when i asked for their number , she stated “ i don’t have it, I’ll just call them myself” I proceeded to call another subway to try to get in touch with their corporate office &’ i received way more assistance from the other guy than her. When she heard me on the phone, she proceeded to write down a number &’ throw it to me on the counter, in which then i decided to walk away. If she doesn’t like her job , I suggest she finds a new one.
If I could give a zero I would. My online order was not supposed to have mayo. Called the store. The lady started by insisting she made the sandwich and it is correct. She stated she was the manager and I have to bring it back to the store to fix it but due to work i could not go back. Offered no other options and hung up on me. She claimed to be the manager. She deserves to be fired.
Atmosphere: 1
Food: 1
Service: 1
Autumn Garrett
Doesn't listen and borderline rude.
Atmosphere: 1
Food: 5
Service: 1
Nicholas Drivas Jr
By CGI was great! Fast and friendly staff! Will go to this location more often!
Atmosphere: 5
Food: 5
Service: 5
Jorell Coward
My wife makes a online order picks up the order and her cookie is missing no big deal should just be able to show your order and get your things right nope going back and forth about a cookie Jesus she should you the bag and you still lie and say u gave it if you didn't want to come to work should have just stayed
Ordered two subs online… I called the store because I needed some thing added to the order… young guy wanders the phone and I tell what I want added and he tells me that he will make sure that he will add it… I pick up my food and get home only to see that not only did he not add the things I asked him about, but the bread on both sandwiches was hard as rock, and it tasted old.. this is my second time going to this location to get old, stale tasting bread… I will not spend another dime there….. I was warned about them by several people, but I wanted to give them the benefit of the doubt… BUT NEVER AGAIN.
Atmosphere: 1
Food: 1
Service: 1
Great sandwiches ALWAYS but employees need certification on taking care of and keeping the customers happy and being friendly....a smile on bad or down day will turn worlds upside down and I side out so jUST SMILE and wave guys smile and wave
Atmosphere: 3
Food: 4
Service: 3
The manager at this establishment is extremely rude and disorganized. I believe her name being lydia. I have seen her being rude to her employees on more than one occasion, and is not kind to customers. Every other subway in troy is a better option than this one, don’t go here, just go to either of the options on 231.
Atmosphere: 1
Food: 1
Service: 1
The young lady on night with the dreads does a really good job the young foreign. Lady dsnt stock the bar or the sauces she monitors her phone
Atmosphere: 5
Food: 5
Service: 5
DO NOT EAT THE CHICKEN HERE ????
Atmosphere: 2
Food: 1
Service: 3
Yes, I just went to order my food and also had a coupon which stated ( buy footlong sub and a fountain drink and get a foot long for free) and the girl simply charged me 12.47, it's just doesn't make since when she's reading it and not comprehending. Need workers who understand and have a people personality.
Atmosphere: 1
Service: 1
0 /0 Service was terrible. Went to get a pretzel and the manager charged me twice. She then said that she canceled the first order but really didn't. Then I went back to get my money back and she says I can't get my money back because i didn't have a receipt.i explained that I didn't get 2 receipts and she asked what card did I use.i tell her cash app and she blames it on cash app that they charged me but I contacted them and they did not. All I wanted was my money back, then one of her employees lied and said that she didn't ring me up the 2nd time and she did.
Word to wise..IF YOU WANT TO GET BETTER SERVICE PATRONIZE ANOTHER (SUBWAY)AGENCY THAT WILL NEVER CONTRADICT THEMSELVES TO SAY THEY TAKE COUPONS, BUT THEN CHANGE THEIR MIND AND DECIDE ONCE RUNG UP THEY DONOT RECOGNIZE OR ACCEPT COUPONS. UGH!!!!!
Service: 1
Very rude. No customer service skills.
Subway on 231 next to Walgreen's is so much better!
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Cold Cut Combo
0/0 , would NOT recommend! Lady that claims to be a manager there is EXTREMELY RUDE ! She’s always rude everytime me or any of my coworkers go in there , she never speaks to anyone , &’ she sits around &’ doesn’t really assist her workers . Always has an attitude ! Today I went over for just some lettuce &’ she tries to charge me almost 9 bucks JUST FOR LETTUCE ! I’m like whoa , I only want lettuce . Her response really rude &’ stated to me that she had to charge me full price for a salad &’ didn’t try to offer anything else or any additional suggestions on something that would’ve been less expensive. I didn’t mind paying &’ I understand they have rules they have to abide by but 8-9 bucks just for a small cup of lettuce tho ???? I’ve complained more than once &’ this time i decided to reach out to corporate but when i asked for their number , she stated “ i don’t have it, I’ll just call them myself” I proceeded to call another subway to try to get in touch with their corporate office &’ i received way more assistance from the other guy than her. When she heard me on the phone, she proceeded to write down a number &’ throw it to me on the counter, in which then i decided to walk away. If she doesn’t like her job , I suggest she finds a new one.
Restaurantji Recommends
If I could give a zero I would. My online order was not supposed to have mayo. Called the store. The lady started by insisting she made the sandwich and it is correct. She stated she was the manager and I have to bring it back to the store to fix it but due to work i could not go back. Offered no other options and hung up on me. She claimed to be the manager. She deserves to be fired.
Atmosphere: 1
Food: 1
Service: 1
Doesn't listen and borderline rude.
Atmosphere: 1
Food: 5
Service: 1
By CGI was great! Fast and friendly staff! Will go to this location more often!
Atmosphere: 5
Food: 5
Service: 5
My wife makes a online order picks up the order and her cookie is missing no big deal should just be able to show your order and get your things right nope going back and forth about a cookie Jesus she should you the bag and you still lie and say u gave it if you didn't want to come to work should have just stayed
Atmosphere: 4
Food: 5
Service: 2
Love going here I'm satisfied every
Atmosphere: 4
Food: 5
Service: 5
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