Food was amazing and fresh the cookies melt in my mouth the staff was amazing and friendly will definitely go back to this subway thanks so much for the excellent customer
I've gone to this location several times over the course of years. It's pretty much always the same. The employees are usually friendly, some very reserved. The building is an older building that offers little to be desired. It's drab and the lighting is more dim than any other Subway I recall being in in years, but it is clean. They are ALWAYS out of something. Usually what I am planning to order, as it goes. It was not a game week or the weekend. It was a weeknight. But I've never been in and not heard or been told they are out of.....
They always make a great sandwich. Consistent which is nice ?
Atmosphere: 4
Food: 4
Service: 4
Johnny Long
So at 3 months with no Refund for my order after they weren't open on time but taking payments and orders online. Still no response to my emails other then a copy paste email I was sent the first week. They still don't open by their posted hours fyi.Employees seem to wear raggedy personal items instead of clean uniforms. Torn jeans and shirts. One even told me it was his first day and he was just told to put stuff in the cold line and was trying to figure it out.Constantly out of product for specific menu items.I gave them 5 tries and each time it's the same let down from only the mediocre experience I expect from a subway. And that's not aiming high I promise you.I have traveled a lot and ultimately you can tell the franchisee and the management just don't care anymore.
Atmosphere: 3
Food: 1
Service: 1
J Hall
Our sandwich was great and the staff was kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Nicholas Drivas Jr
Busy, but ladies got me out fast with 5 sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Outlaw
Daniel Ryan
I ordered on the app and they took my money. I showed where I had paid and where I had been charged to the workers. They told me I was at the wrong Subway in Troy. After I read them the address they said I should be at the one in Walmart. Then, I double checked and it was for this specific Subway on 231. They proceeded to tell me I was in the wrong place and that they had not gotten my order. Even though, they charged me and lied about the address in the first place, so this upset me a little more. So, instead of apologizing one of the workers was rude and shouted that they did not get my order. I will not be back as I did not get my food, and the rudeness was uncalled for. They should give me my $12.91 back, and learn how to treat their customers. I also normally go to the Subway on South Brundidge Street because they are good at their jobs and I have not had any problems there as of right now. But, this was closer to my work so I tried it. If you want Subway in Troy go to the one on South Brundidge Street. Also, one of the ladies was super sweet but 2/3 workers were very rude so I walked out and went to McDonalds. And instead of getting what I paid $12.91 for I had to go somewhere else.
Tammy Holmes
It's very clean and the workers are very nice. Great service! I give them a double AA
Cox and Son Machine
Stopped in for a sandwich to go best ever.
Atmosphere: 5
Food: 5
Service: 5
Shane Petty
Everything was great except for the parkingParking: Not may spots. Had to park next door
Placed order online, went to pick it up, I could hear people talking in the back, NEVER bothered to come to counter. My order was just setting there,took it and left. The sandwich had so much mustard that's all I could taste, plus online order left me only option for 15%tip!!! Do not eat here!
Tom Plummer
Excellent service by the staff as well as a very clean restaurant!!
Brent Cakee
Door was locked open sign was lit up no one in sight within their operating hours
Kassi Lewis
This was the worst experience I've ever had at any subway.. the two girls working were beyond rude... To me and to the younger couple behind me. I tried to say well maybe their just overwhelmed and short staffed but they laughed and rolled their eyes the whole time making the sandwichs while making smart comments. I even explained to the one girl that yes I wanted a little extra meat because I couldn't eat any of the add ONS. She looked disgusted and continued to laugh and be very rude about it. The other girl even pretend to take the knife and stab the sandwich for whatever reason. When I finally got home to eat my sandwich it wasn't even edible I had to throw it away. I could go on about this experience but I'll just say if you are craving subway I would definitely recommend going to one of the other two in Troy.. I should have just walked out in the beginning.. I really hate being that person but you don't treat customers that way. It's like good customer service is a thing of the past..
H betha
This is the Worst experience ever had in a restaurant, The lady who made the sandwich never looked at the customer and doesn’t listen at all.She made a messy sandwich and added lot of sauce which doesn’t allow to eat.I had to throw my sandwich, Worst sandwich ever.
Food was amazing and fresh the cookies melt in my mouth the staff was amazing and friendly will definitely go back to this subway thanks so much for the excellent customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Steak & Cheese, Cookies, Chocolate Chip Cookie, Cinnabon Footlong Churro, Potato Chip, The Beast
I've gone to this location several times over the course of years. It's pretty much always the same. The employees are usually friendly, some very reserved. The building is an older building that offers little to be desired. It's drab and the lighting is more dim than any other Subway I recall being in in years, but it is clean. They are ALWAYS out of something. Usually what I am planning to order, as it goes. It was not a game week or the weekend. It was a weeknight. But I've never been in and not heard or been told they are out of.....
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Sweet Onion Chicken Teriyaki, Oven Roasted Turkey, Spicy Italian
They always make a great sandwich. Consistent which is nice ?
Atmosphere: 4
Food: 4
Service: 4
So at 3 months with no Refund for my order after they weren't open on time but taking payments and orders online. Still no response to my emails other then a copy paste email I was sent the first week. They still don't open by their posted hours fyi.Employees seem to wear raggedy personal items instead of clean uniforms. Torn jeans and shirts. One even told me it was his first day and he was just told to put stuff in the cold line and was trying to figure it out.Constantly out of product for specific menu items.I gave them 5 tries and each time it's the same let down from only the mediocre experience I expect from a subway. And that's not aiming high I promise you.I have traveled a lot and ultimately you can tell the franchisee and the management just don't care anymore.
Atmosphere: 3
Food: 1
Service: 1
Our sandwich was great and the staff was kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Busy, but ladies got me out fast with 5 sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Outlaw
I ordered on the app and they took my money. I showed where I had paid and where I had been charged to the workers. They told me I was at the wrong Subway in Troy. After I read them the address they said I should be at the one in Walmart. Then, I double checked and it was for this specific Subway on 231. They proceeded to tell me I was in the wrong place and that they had not gotten my order. Even though, they charged me and lied about the address in the first place, so this upset me a little more. So, instead of apologizing one of the workers was rude and shouted that they did not get my order. I will not be back as I did not get my food, and the rudeness was uncalled for. They should give me my $12.91 back, and learn how to treat their customers. I also normally go to the Subway on South Brundidge Street because they are good at their jobs and I have not had any problems there as of right now. But, this was closer to my work so I tried it. If you want Subway in Troy go to the one on South Brundidge Street. Also, one of the ladies was super sweet but 2/3 workers were very rude so I walked out and went to McDonalds. And instead of getting what I paid $12.91 for I had to go somewhere else.
It's very clean and the workers are very nice. Great service! I give them a double AA
Stopped in for a sandwich to go best ever.
Atmosphere: 5
Food: 5
Service: 5
Everything was great except for the parkingParking: Not may spots. Had to park next door
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak
Restaurantji Recommends
Placed order online, went to pick it up, I could hear people talking in the back, NEVER bothered to come to counter. My order was just setting there,took it and left. The sandwich had so much mustard that's all I could taste, plus online order left me only option for 15%tip!!! Do not eat here!
Excellent service by the staff as well as a very clean restaurant!!
Door was locked open sign was lit up no one in sight within their operating hours
This was the worst experience I've ever had at any subway.. the two girls working were beyond rude... To me and to the younger couple behind me. I tried to say well maybe their just overwhelmed and short staffed but they laughed and rolled their eyes the whole time making the sandwichs while making smart comments. I even explained to the one girl that yes I wanted a little extra meat because I couldn't eat any of the add ONS. She looked disgusted and continued to laugh and be very rude about it. The other girl even pretend to take the knife and stab the sandwich for whatever reason. When I finally got home to eat my sandwich it wasn't even edible I had to throw it away. I could go on about this experience but I'll just say if you are craving subway I would definitely recommend going to one of the other two in Troy.. I should have just walked out in the beginning.. I really hate being that person but you don't treat customers that way. It's like good customer service is a thing of the past..
This is the Worst experience ever had in a restaurant, The lady who made the sandwich never looked at the customer and doesn’t listen at all.She made a messy sandwich and added lot of sauce which doesn’t allow to eat.I had to throw my sandwich, Worst sandwich ever.