Waited 20 min for a mobile order we placed ahead of time. The lady at the window was nice and working hard by herself. The manager was screaming at her to be faster while doing nothing. Our food was cold, there was no bacon on our bacon cheeseburgers, and no sauce for nuggets. It couldn’t have been a worse experience
Atmosphere: 1
Food: 1
Service: 1
Michael Reaves
I would give a lower rating if possible. After waiting 20 minutes for our order, we asked for a refund. We were told to wait a minute by the cashier while she waited on other customers. We finally gave up and left with no food and no refund. We will never eat there again.
Atmosphere: 1
Food: 1
Service: 1
Charlotte
I love Wendy's in Troy Alabama. Always buy chili there when it turns cold. Yesterday, the beans in the chili were as hard as rocks. We couldn't chew them up. I cooked it on my stove some more,too. Like rocks. Where in the world did Wendy's get those beans???? Never had that to happen at Wendy's in Troy. Food is always great..Please dump those beans.
Atmosphere: 5
Food: 2
Service: 5
Dennis Imhoff
Love Dave's doubles
Atmosphere: 5
Food: 5
Service: 5
Juan Carlos
I ordered dine in, the burrito tasted good but the sausage was almost whole, just folded.
Atmosphere: 4
Food: 3
Service: 2
Jack Adkins
Went thru the drive thru and was ask to pull over for two combos, no special order , for 37 minutes. Then my food was cold..... Be a great spot for a restaurant!!!!
Atmosphere: 1
Service: 1
Malory Magrath
Horrible service. Incompetent and rude staff. Insanely long wait times for very small orders.
Atmosphere: 1
Food: 1
Service: 1
Calah Beasley
My family and I were driving through Troy and needed to make a pit stop for dinner and to use the restroom. We opted for the drive through since we were hoping to make it to central FL by midnight. I was blown away at how hot and fresh our food was. My husband and I both got a spicy chicken sandwhich meal and cheeseburger kids meals for the littles. Hands down the freshest Wendy’s we’ve ever visited! Bathrooms were clean as well.
Atmosphere: 5
Food: 5
Service: 5
Lucy B.
Customer service is horrible here and their food tastes different than other Wendy's. The staff were rude and acted like they had no idea what customer service was. One of our burgers was almost completely pink and the chicken nuggets were slimy and weird tasting. Go to a different restaurant.
Atmosphere: 2
Food: 2
Service: 1
Erika
Super fast service, staff was very pleasant and helpful! Will definitely be back again!
Every employee I've made contact with at the Troy ala location has been delightful to deal with and the food is always fresh and how u want it
Atmosphere: 5
Food: 5
Service: 5
Andrew Dusek
Kinda slow, but there were very nice staff and standard level food.
Atmosphere: 3
Food: 4
Service: 3
Mike Back
They had the best chili. The drive through went very fast and efficiently and service with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Bradyn Barrier
didn't give me the bacon on my BACONATOR fries, or the burger that came with the 5 dollar biggie bag. literally wth. spent $26 on food i didnt even get
Ashlee Moses
Food was old and cold. Workers to busy playing and not doing their job.
Waited 20 min for a mobile order we placed ahead of time. The lady at the window was nice and working hard by herself. The manager was screaming at her to be faster while doing nothing. Our food was cold, there was no bacon on our bacon cheeseburgers, and no sauce for nuggets. It couldn’t have been a worse experience
Atmosphere: 1
Food: 1
Service: 1
I would give a lower rating if possible. After waiting 20 minutes for our order, we asked for a refund. We were told to wait a minute by the cashier while she waited on other customers. We finally gave up and left with no food and no refund. We will never eat there again.
Atmosphere: 1
Food: 1
Service: 1
I love Wendy's in Troy Alabama. Always buy chili there when it turns cold. Yesterday, the beans in the chili were as hard as rocks. We couldn't chew them up. I cooked it on my stove some more,too. Like rocks. Where in the world did Wendy's get those beans???? Never had that to happen at Wendy's in Troy. Food is always great..Please dump those beans.
Atmosphere: 5
Food: 2
Service: 5
Love Dave's doubles
Atmosphere: 5
Food: 5
Service: 5
I ordered dine in, the burrito tasted good but the sausage was almost whole, just folded.
Atmosphere: 4
Food: 3
Service: 2
Went thru the drive thru and was ask to pull over for two combos, no special order , for 37 minutes. Then my food was cold..... Be a great spot for a restaurant!!!!
Atmosphere: 1
Service: 1
Horrible service. Incompetent and rude staff. Insanely long wait times for very small orders.
Atmosphere: 1
Food: 1
Service: 1
My family and I were driving through Troy and needed to make a pit stop for dinner and to use the restroom. We opted for the drive through since we were hoping to make it to central FL by midnight. I was blown away at how hot and fresh our food was. My husband and I both got a spicy chicken sandwhich meal and cheeseburger kids meals for the littles. Hands down the freshest Wendy’s we’ve ever visited! Bathrooms were clean as well.
Atmosphere: 5
Food: 5
Service: 5
Customer service is horrible here and their food tastes different than other Wendy's. The staff were rude and acted like they had no idea what customer service was. One of our burgers was almost completely pink and the chicken nuggets were slimy and weird tasting. Go to a different restaurant.
Atmosphere: 2
Food: 2
Service: 1
Super fast service, staff was very pleasant and helpful! Will definitely be back again!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Every employee I've made contact with at the Troy ala location has been delightful to deal with and the food is always fresh and how u want it
Atmosphere: 5
Food: 5
Service: 5
Kinda slow, but there were very nice staff and standard level food.
Atmosphere: 3
Food: 4
Service: 3
They had the best chili. The drive through went very fast and efficiently and service with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
didn't give me the bacon on my BACONATOR fries, or the burger that came with the 5 dollar biggie bag. literally wth. spent $26 on food i didnt even get
Food was old and cold. Workers to busy playing and not doing their job.
Atmosphere: 1
Food: 1
Service: 1
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