Always the best experience with customer service and tasty food!!! This is one of my favorite restaurants of all time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pecan Pancakes, Chicken Fried Steak, Catfish Dinner, Grandpa's Country Fried Breakfast, The Cracker Barrel's Country Boy Breakfast, Sweet and Smoky Chicken Strips, Momma's French Toast Breakfast, Chicken Fried Chicken, Country Fried Steak, Fried Apples, Chicken Pot Pie
Diane Popwell
After being seated and ordering our food it took an hour for 4 people to be served. The kitchen manager kindly discounted our meal. We questioned the wait and found out our 4 separate orders had been lost. We have eaten at Trussville location every Sunday for 5 years and never had this experience. We have seen wait staff and managers come and go but this was the worst experience ever. We will not be eating there every Sunday as in the past. We will come back at some point but not on a regular basis.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Catfish Dinner
Cheri Brown
There server seemed to be doing all she could to keep up. Maybe cut down on the area the server has to cover, to better service the customer.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pecan Pancakes, Cheeseburger, The Cracker Barrel's Country Boy Breakfast, Sweet and Smoky Chicken Strips, Momma's French Toast Breakfast, Country Fried Steak, Fried Apples
Snowbunnylady Brooks
Best fried chicken I've ever tasted.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Fried Chicken
Sylvia Lauten
Wonderful customer service by our Table server. She was delightful and kept asking us if we needed anything.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Silverware, The Cracker Barrel's Country Boy Breakfast
Bill Hollon
They were out of chicken and dumplins and mashed potatoes. I ordered the gravy covered patty of mystery meat that was supposed to be chicken fried steak. Nowhere on the face of the earth would that pass as chicken fried steak. The floors were sticky too.Vegetarian options: Vegans should go somewhere else to be stupid. They could probably order the chicked fried steak. I ordered it and there is no way that was actually meat.
Atmosphere: 5
Food: 1
Service: 2
Susan Hill
Oh my gosh, I was so disappointed in this visit!!! I was later told this Cracker Barrel has gone downhill in customer service since I lived in the area. I met a friend and her son for lunch. We were shown to our table quickly and two different ladies came by - gave us menus, brought ONE round of drinks (never were checked on again), our food, and eventually a box for my friend and the bill. Food was great, but my friend ended up drinking my water because no one checked on us, and her son could not get anyone's attention to refill his tea). We needed extra napkins as well. Overall the food was well prepared and tasted great. The bill came and I took it. My friend is in a wheelchair, and it was about to rain, so she and her son went ahead and left. I shopped for a few minutes then paid the bill and for my few items. I was going to give a tip in cash, and leave it with the cashier, but she threw the ticket away since I didn't want to add the tip to my card and said she couldn't tell which one was mine to look at our waitress's name. So, I took the cash and found the two ladies who had minimally helped us plus a third lady huddled behind the first large round table in the dining room past the hostess' stand laughing and talking. I handed a generous tip (although not deserved) the the one who had been at our table twice during our meal. I left the restaurant and went down the longer side of the porch, my car was parked on the side of the building. I kid you not, the other lady chased me down calling "ma'am, ma'am!". I thought I had forgotten something on the counter. She proceeded to tell me I had given the tip to the wrong person - the hostess. She said the hostess should not have gotten a tip, they don't receive tips. She said the hostess refused to give it to her and wanted me to come back in and tell the hostess I'd made a mistake and make sure she (lady who came outside) got the tip. I apologized for my error, but did not want to go back in. I felt rather cornered, I have never had a confrontation like this from restaurant staff! I told her fine, let me give YOU a tip as well. I went through my purse and gave her cash as well. I left feeling really terrible about this whole situation - I will never visit this Cracker Barrel location again!
Atmosphere: 1
Food: 4
Service: 1
Kurt Wade
Everything was good. Only criticism would be the hostess and how slow that whole experience was.
I have to admit, I was a little disappointed. I ordered the Chicken Fried Steak and it was nothing like I remembered being before. It use to be a piece of steak, very tender, that was breaded and fried with country gravy on it. This time is was what seemed like a breaded hamburger that was fried with gravy. It just wasn't as good as it used to be. Very disappointing. I will say your sides a as good as ever. Cindy Krueger
Atmosphere: 5
Food: 3
Service: 5
Margie Hamby
Everyone was very nice and friendly. Very helpful and the food came out hot, not cold.
Entire floor was Very sticky. Service was slow. Also had a screaming child to contend with. Was off the interstate with hard to find location as well.Parking: Extremely difficult to find from nearby interstate
Atmosphere: 1
Food: 4
Service: 3
Nick Barranco
Good Experience. But...When we were seated they did not give us silverware,and no napkins. But overall a good experience!!
Atmosphere: 3
Food: 4
Service: 3
Pam Myers
It was Awesome! The watriess we had was Awesome to us!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Steak, Country Fried Steak
Rhonda Lee
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Cracker Barrel's Country Boy Breakfast
Always the best experience with customer service and tasty food!!! This is one of my favorite restaurants of all time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pecan Pancakes, Chicken Fried Steak, Catfish Dinner, Grandpa's Country Fried Breakfast, The Cracker Barrel's Country Boy Breakfast, Sweet and Smoky Chicken Strips, Momma's French Toast Breakfast, Chicken Fried Chicken, Country Fried Steak, Fried Apples, Chicken Pot Pie
After being seated and ordering our food it took an hour for 4 people to be served. The kitchen manager kindly discounted our meal. We questioned the wait and found out our 4 separate orders had been lost. We have eaten at Trussville location every Sunday for 5 years and never had this experience. We have seen wait staff and managers come and go but this was the worst experience ever. We will not be eating there every Sunday as in the past. We will come back at some point but not on a regular basis.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Catfish Dinner
There server seemed to be doing all she could to keep up. Maybe cut down on the area the server has to cover, to better service the customer.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pecan Pancakes, Cheeseburger, The Cracker Barrel's Country Boy Breakfast, Sweet and Smoky Chicken Strips, Momma's French Toast Breakfast, Country Fried Steak, Fried Apples
Best fried chicken I've ever tasted.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Fried Chicken
Wonderful customer service by our Table server. She was delightful and kept asking us if we needed anything.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Silverware, The Cracker Barrel's Country Boy Breakfast
They were out of chicken and dumplins and mashed potatoes. I ordered the gravy covered patty of mystery meat that was supposed to be chicken fried steak. Nowhere on the face of the earth would that pass as chicken fried steak. The floors were sticky too.Vegetarian options: Vegans should go somewhere else to be stupid. They could probably order the chicked fried steak. I ordered it and there is no way that was actually meat.
Atmosphere: 5
Food: 1
Service: 2
Oh my gosh, I was so disappointed in this visit!!! I was later told this Cracker Barrel has gone downhill in customer service since I lived in the area. I met a friend and her son for lunch. We were shown to our table quickly and two different ladies came by - gave us menus, brought ONE round of drinks (never were checked on again), our food, and eventually a box for my friend and the bill. Food was great, but my friend ended up drinking my water because no one checked on us, and her son could not get anyone's attention to refill his tea). We needed extra napkins as well. Overall the food was well prepared and tasted great. The bill came and I took it. My friend is in a wheelchair, and it was about to rain, so she and her son went ahead and left. I shopped for a few minutes then paid the bill and for my few items. I was going to give a tip in cash, and leave it with the cashier, but she threw the ticket away since I didn't want to add the tip to my card and said she couldn't tell which one was mine to look at our waitress's name. So, I took the cash and found the two ladies who had minimally helped us plus a third lady huddled behind the first large round table in the dining room past the hostess' stand laughing and talking. I handed a generous tip (although not deserved) the the one who had been at our table twice during our meal. I left the restaurant and went down the longer side of the porch, my car was parked on the side of the building. I kid you not, the other lady chased me down calling "ma'am, ma'am!". I thought I had forgotten something on the counter. She proceeded to tell me I had given the tip to the wrong person - the hostess. She said the hostess should not have gotten a tip, they don't receive tips. She said the hostess refused to give it to her and wanted me to come back in and tell the hostess I'd made a mistake and make sure she (lady who came outside) got the tip. I apologized for my error, but did not want to go back in. I felt rather cornered, I have never had a confrontation like this from restaurant staff! I told her fine, let me give YOU a tip as well. I went through my purse and gave her cash as well. I left feeling really terrible about this whole situation - I will never visit this Cracker Barrel location again!
Atmosphere: 1
Food: 4
Service: 1
Everything was good. Only criticism would be the hostess and how slow that whole experience was.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Grandma's Sampler Pancake Breakfast
I have to admit, I was a little disappointed. I ordered the Chicken Fried Steak and it was nothing like I remembered being before. It use to be a piece of steak, very tender, that was breaded and fried with country gravy on it. This time is was what seemed like a breaded hamburger that was fried with gravy. It just wasn't as good as it used to be. Very disappointing. I will say your sides a as good as ever. Cindy Krueger
Atmosphere: 5
Food: 3
Service: 5
Everyone was very nice and friendly. Very helpful and the food came out hot, not cold.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Entire floor was Very sticky. Service was slow. Also had a screaming child to contend with. Was off the interstate with hard to find location as well.Parking: Extremely difficult to find from nearby interstate
Atmosphere: 1
Food: 4
Service: 3
Good Experience. But...When we were seated they did not give us silverware,and no napkins. But overall a good experience!!
Atmosphere: 3
Food: 4
Service: 3
It was Awesome! The watriess we had was Awesome to us!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Steak, Country Fried Steak
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Cracker Barrel's Country Boy Breakfast
I didn't eat there I only shopped in the store.
Atmosphere: 5
Service: 5