Would not honor my daughter's Book-It coupon for her reading award
Atmosphere: 1
Food: 1
Service: 1
Roberto 504
The manager Robert was so helpful to me and my wife he ordering on the app easy for us and the pizza was delicious we will definitely be back
Atmosphere: 5
Food: 5
Service: 5
Dia Jemison
This place SUCKS.! They completely messed up my order would NOT ANSWER THE PHONE SO I COULD AT LEAST GET MY MONEY BACK OR FOOD FIXED.! WHO EVER MANAGES THIS PLACE NEEDS TO BE FIRES DISTRICT NEEDS TO COME AND FIX ASAP.! Cold food burnt pizza marinara sauce with my cinnamon sticks.! Do NOT EAT HERE.!
Atmosphere: 1
Food: 1
Service: 1
Cheryl Ellis
I hate sauce on my pizza.. My order yesterday was the same as always No Sauce.. but when I get home and ready to eat the pizza had SAUCE.. had to throw the whole thing away... So Disappointed ☹️☹️☹️
Food: 1
Sally N Shane Swann
Always a great experience!
Atmosphere: 5
Food: 5
Service: 5
Brett Walker
Would rate zero stars. Have ordered in the past out of convenience and food was ok but did not receive in a timely manner. I recently ordered and paid for 2 pizzas and when I arrived the lights were out and doors were locked even though my order was ready according to the website. I called Pizza Hut and was told they were closed due to no employees showing up and will receive a refund.
Atmosphere: 1
Food: 1
Service: 1
Grim_lens
We ordered two pizzas last night and unfortunately, both were seriously lacking in flavor. It honestly tasted like toasted cheese bread—barely any sauce, if any at all. The crust was fine, the cheese was melted, but without that classic Pizza Hut sauce, the whole thing just fell flat. Super disappointing, especially for a brand known for bold flavor. Hoping this was just an off day, but it really missed the mark.
Food: 1
Rebecca Martin
Good pizza, never had an issue at pizza hut. %100 better then little ceasars!
Atmosphere: 3
Food: 5
Service: 5
Aaron Manville
Ordered a simple pepperoni pizza through door dash Wednesday night , pizza tasted great no obvious signs of anything wrong then woke up Thursday with a case of food poisoning ended up having to see a doctor it was so bad and the doctor diagnosed me with salmonella poisoning, Pizza Hut truly is not what it used to be and has definitely gone down in quality over just the last few months
They....didn't put cheese on it. Like what the heck. They just put a gallon of the garlic sauce. We didn't even ask for extra.
It's inedible.
Atmosphere: 1
Food: 1
Service: 1
M. Taylor
They have slacked on quality for a few months but the past couple orders I've had from here were back up to the standard I expect from pizza hut. Hopefully it is turning around now.
Allen Box
If I could give 0 stars I would. On October 12th 2024 I waited for over 2 hours for my order that said “ready” upon arriving at said location. I asked for a refund and was told it would take 3-5 days for it to show up on my card. I drove to the Oneonta location because my wife was dead set on eating pizza and after arriving home with my order my pizza was so under cooked I ended up having to throw it in the oven. To top it all off here it is November 28th 2024 and I have yet to receive a refund after calling this location and speaking with a manager that assures me “the refund will show up on your card within 3-5 days” UPSET IS AN UNDERSTATEMENT.
Atmosphere: 1
Food: 1
Service: 1
Jane Terri Johnson
I had a terrible experience with the Pizza Hut in Trussville, AL. The management is awful, and deliveries never seem to make it to our home. I've only been ordering from here because of my child's preference, but ever since they switched to DoorDash, our orders have been consistently stolen. It's incredibly frustrating and disappointing. I won't be coming back!
Service: 1
Ryan Zargo
Placed an order online for delivery at 3pm for 7pm. At 7pm they updated saying the order would arrive at 8.
They then said the pizza was delivered and never was. Don't waste your time or money on this place. The reviews are real. Terrible store they might as well shit it down
Would not honor my daughter's Book-It coupon for her reading award
Atmosphere: 1
Food: 1
Service: 1
The manager Robert was so helpful to me and my wife he ordering on the app easy for us and the pizza was delicious we will definitely be back
Atmosphere: 5
Food: 5
Service: 5
This place SUCKS.! They completely messed up my order would NOT ANSWER THE PHONE SO I COULD AT LEAST GET MY MONEY BACK OR FOOD FIXED.! WHO EVER MANAGES THIS PLACE NEEDS TO BE FIRES DISTRICT NEEDS TO COME AND FIX ASAP.! Cold food burnt pizza marinara sauce with my cinnamon sticks.! Do NOT EAT HERE.!
Atmosphere: 1
Food: 1
Service: 1
I hate sauce on my pizza.. My order yesterday was the same as always No Sauce.. but when I get home and ready to eat the pizza had SAUCE.. had to throw the whole thing away... So Disappointed ☹️☹️☹️
Food: 1
Always a great experience!
Atmosphere: 5
Food: 5
Service: 5
Would rate zero stars. Have ordered in the past out of convenience and food was ok but did not receive in a timely manner. I recently ordered and paid for 2 pizzas and when I arrived the lights were out and doors were locked even though my order was ready according to the website. I called Pizza Hut and was told they were closed due to no employees showing up and will receive a refund.
Atmosphere: 1
Food: 1
Service: 1
We ordered two pizzas last night and unfortunately, both were seriously lacking in flavor. It honestly tasted like toasted cheese bread—barely any sauce, if any at all. The crust was fine, the cheese was melted, but without that classic Pizza Hut sauce, the whole thing just fell flat. Super disappointing, especially for a brand known for bold flavor. Hoping this was just an off day, but it really missed the mark.
Food: 1
Good pizza, never had an issue at pizza hut. %100 better then little ceasars!
Atmosphere: 3
Food: 5
Service: 5
Ordered a simple pepperoni pizza through door dash Wednesday night , pizza tasted great no obvious signs of anything wrong then woke up Thursday with a case of food poisoning ended up having to see a doctor it was so bad and the doctor diagnosed me with salmonella poisoning, Pizza Hut truly is not what it used to be and has definitely gone down in quality over just the last few months
Food: 1
I’ve been waiting on my delivery for 2 hours
Restaurantji Recommends
They....didn't put cheese on it. Like what the heck. They just put a gallon of the garlic sauce. We didn't even ask for extra.
It's inedible.
Atmosphere: 1
Food: 1
Service: 1
They have slacked on quality for a few months but the past couple orders I've had from here were back up to the standard I expect from pizza hut. Hopefully it is turning around now.
If I could give 0 stars I would. On October 12th 2024 I waited for over 2 hours for my order that said “ready” upon arriving at said location. I asked for a refund and was told it would take 3-5 days for it to show up on my card. I drove to the Oneonta location because my wife was dead set on eating pizza and after arriving home with my order my pizza was so under cooked I ended up having to throw it in the oven.
To top it all off here it is November 28th 2024 and I have yet to receive a refund after calling this location and speaking with a manager that assures me “the refund will show up on your card within 3-5 days” UPSET IS AN UNDERSTATEMENT.
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience with the Pizza Hut in Trussville, AL. The management is awful, and deliveries never seem to make it to our home. I've only been ordering from here because of my child's preference, but ever since they switched to DoorDash, our orders have been consistently stolen. It's incredibly frustrating and disappointing. I won't be coming back!
Service: 1
Placed an order online for delivery at 3pm for 7pm. At 7pm they updated saying the order would arrive at 8.
They then said the pizza was delivered and never was. Don't waste your time or money on this place. The reviews are real. Terrible store they might as well shit it down
Atmosphere: 1
Food: 1
Service: 1
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