Ordered a simple pepperoni pizza through door dash Wednesday night , pizza tasted great no obvious signs of anything wrong then woke up Thursday with a case of food poisoning ended up having to see a doctor it was so bad and the doctor diagnosed me with salmonella poisoning, Pizza Hut truly is not what it used to be and has definitely gone down in quality over just the last few months
Food: 1
american zero
I’ve been waiting on my delivery for 2 hours
BaRK Crew
They....didn't put cheese on it. Like what the heck. They just put a gallon of the garlic sauce. We didn't even ask for extra.
It's inedible.
Atmosphere: 1
Food: 1
Service: 1
M. Taylor
They have slacked on quality for a few months but the past couple orders I've had from here were back up to the standard I expect from pizza hut. Hopefully it is turning around now.
Allen Box
If I could give 0 stars I would. On October 12th 2024 I waited for over 2 hours for my order that said “ready” upon arriving at said location. I asked for a refund and was told it would take 3-5 days for it to show up on my card. I drove to the Oneonta location because my wife was dead set on eating pizza and after arriving home with my order my pizza was so under cooked I ended up having to throw it in the oven. To top it all off here it is November 28th 2024 and I have yet to receive a refund after calling this location and speaking with a manager that assures me “the refund will show up on your card within 3-5 days” UPSET IS AN UNDERSTATEMENT.
Atmosphere: 1
Food: 1
Service: 1
Jane Terri Johnson
I had a terrible experience with the Pizza Hut in Trussville, AL. The management is awful, and deliveries never seem to make it to our home. I've only been ordering from here because of my child's preference, but ever since they switched to DoorDash, our orders have been consistently stolen. It's incredibly frustrating and disappointing. I won't be coming back!
Service: 1
Ryan Zargo
Placed an order online for delivery at 3pm for 7pm. At 7pm they updated saying the order would arrive at 8.
They then said the pizza was delivered and never was. Don't waste your time or money on this place. The reviews are real. Terrible store they might as well shit it down
Atmosphere: 1
Food: 1
Service: 1
Stephanie Ivey
Had a great time at this pizza hut! The food was awesome. We had a little picnic on their front lawn area and the pizza hut workers had a little soccer ball they let our kids play with
Atmosphere: 5
Food: 5
Service: 5
Shania Webb
LITERALLY the worst pizza hut there is! I ordered a pizza on a Saturday night for delivery, I get a text telling me "doordash is delivering your order" so I start to watch to know when I should step outside to get my pizza. I check multiple times with a different doordasher every 15 minutes. So I call a driver to ask what's happening and they tell me "I can't even get anyone to speak to me that works here" then they send me a message saying "someone picked your order up already and they won't make you another one" this is 1.5 hours after I've placed my order and I still haven't received it. I try calling the store MULTIPLE time with no answer. I have no answers still from what happened and still haven't even been given my money back 5 days later. And the worst part is this isn't the first time to be screwed over by this pizza hut, it's nothing but negativity at this store. You walk in and they straight have an attitude. Just an awful place that should be closed down!
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Logan
The worst pizza I’ve ever had from Pizza Hut! It wasn’t made correctly, you added everything I requested to be left off, and did not add anything I asked for! Thin and crispy… try thin and soggy, it didn’t seem to have been cooked properly, what little was salvageable we had to scrap off the cardboard box! Terrible!!
Horrible Pizza Hut. They shouldn't even be open! We try to give the benefit of the doubt, bur it's the same everytime! Ordered a pizza and wings a hour and a half ago and it got lost in the system. Straight TRASH!
Atmosphere: 1
Food: 1
Service: 1
Purposely Joyful
Came to the Pizza Hut on Bessemer rd in Birmingham Al. Waited in the drive thru for 15 mins before anyone would come. I looked thru the window to see two employees with headphones on and not paying attention at all. When asked for a corporate or manger info no one would give it to me.
Atmosphere: 1
Food: 1
Service: 1
Dave Smith
Ordered on the app and went to pickup. Screen in store said order was ready at 5:20 but did mot receive order until 6. One employee said they kept forgetting to make one of the pizzas. Food was subpar compared to other orders I have gotten there.
No urgency to complete order. Employees would disappear for several minutes while customers were waiting on orders.
Atmosphere: 2
Food: 2
Service: 1
Brandy Sullivan
Never again, ordered for delivery and when it arrived it was missing items and wrong toppings on pizza!! When my husband went into the store to get the order corrected he was met with a very rude young man that insisted the toppings were right and refused to remake the order. He showed him the receipt and asked him to try the pizza to confirm it was wrong and the guy said he didn’t eat pizza and the other employee wouldn’t give a refund just said we would have a store credit. There were pizza boxes on the ground outside the store with pizza coming out of them like someone threw them down as they were walking out so apparently other customers had issues as well. The store stared with 5 people waiting and all but 1 left after hearing what transpired with my husband. We have reported it to corporate and will be refusing the transaction at the bank, my husband just left the wrong order and left. So sad to see how any establishment can treat customers. They are currently trying to hire a manager so naturally the employees just don’t care, avoid this place at all cost!!!
Ordered a simple pepperoni pizza through door dash Wednesday night , pizza tasted great no obvious signs of anything wrong then woke up Thursday with a case of food poisoning ended up having to see a doctor it was so bad and the doctor diagnosed me with salmonella poisoning, Pizza Hut truly is not what it used to be and has definitely gone down in quality over just the last few months
Food: 1
I’ve been waiting on my delivery for 2 hours
They....didn't put cheese on it. Like what the heck. They just put a gallon of the garlic sauce. We didn't even ask for extra.
It's inedible.
Atmosphere: 1
Food: 1
Service: 1
They have slacked on quality for a few months but the past couple orders I've had from here were back up to the standard I expect from pizza hut. Hopefully it is turning around now.
If I could give 0 stars I would. On October 12th 2024 I waited for over 2 hours for my order that said “ready” upon arriving at said location. I asked for a refund and was told it would take 3-5 days for it to show up on my card. I drove to the Oneonta location because my wife was dead set on eating pizza and after arriving home with my order my pizza was so under cooked I ended up having to throw it in the oven.
To top it all off here it is November 28th 2024 and I have yet to receive a refund after calling this location and speaking with a manager that assures me “the refund will show up on your card within 3-5 days” UPSET IS AN UNDERSTATEMENT.
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience with the Pizza Hut in Trussville, AL. The management is awful, and deliveries never seem to make it to our home. I've only been ordering from here because of my child's preference, but ever since they switched to DoorDash, our orders have been consistently stolen. It's incredibly frustrating and disappointing. I won't be coming back!
Service: 1
Placed an order online for delivery at 3pm for 7pm. At 7pm they updated saying the order would arrive at 8.
They then said the pizza was delivered and never was. Don't waste your time or money on this place. The reviews are real. Terrible store they might as well shit it down
Atmosphere: 1
Food: 1
Service: 1
Had a great time at this pizza hut! The food was awesome. We had a little picnic on their front lawn area and the pizza hut workers had a little soccer ball they let our kids play with
Atmosphere: 5
Food: 5
Service: 5
LITERALLY the worst pizza hut there is! I ordered a pizza on a Saturday night for delivery, I get a text telling me "doordash is delivering your order" so I start to watch to know when I should step outside to get my pizza. I check multiple times with a different doordasher every 15 minutes. So I call a driver to ask what's happening and they tell me "I can't even get anyone to speak to me that works here" then they send me a message saying "someone picked your order up already and they won't make you another one" this is 1.5 hours after I've placed my order and I still haven't received it. I try calling the store MULTIPLE time with no answer. I have no answers still from what happened and still haven't even been given my money back 5 days later. And the worst part is this isn't the first time to be screwed over by this pizza hut, it's nothing but negativity at this store. You walk in and they straight have an attitude. Just an awful place that should be closed down!
Atmosphere: 1
Food: 1
Service: 1
The worst pizza I’ve ever had from Pizza Hut! It wasn’t made correctly, you added everything I requested to be left off, and did not add anything I asked for! Thin and crispy… try thin and soggy, it didn’t seem to have been cooked properly, what little was salvageable we had to scrap off the cardboard box! Terrible!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible Pizza Hut. They shouldn't even be open! We try to give the benefit of the doubt, bur it's the same everytime! Ordered a pizza and wings a hour and a half ago and it got lost in the system. Straight TRASH!
Atmosphere: 1
Food: 1
Service: 1
Came to the Pizza Hut on Bessemer rd in Birmingham Al. Waited in the drive thru for 15 mins before anyone would come. I looked thru the window to see two employees with headphones on and not paying attention at all. When asked for a corporate or manger info no one would give it to me.
Atmosphere: 1
Food: 1
Service: 1
Ordered on the app and went to pickup. Screen in store said order was ready at 5:20 but did mot receive order until 6. One employee said they kept forgetting to make one of the pizzas. Food was subpar compared to other orders I have gotten there.
No urgency to complete order. Employees would disappear for several minutes while customers were waiting on orders.
Atmosphere: 2
Food: 2
Service: 1
Never again, ordered for delivery and when it arrived it was missing items and wrong toppings on pizza!! When my husband went into the store to get the order corrected he was met with a very rude young man that insisted the toppings were right and refused to remake the order. He showed him the receipt and asked him to try the pizza to confirm it was wrong and the guy said he didn’t eat pizza and the other employee wouldn’t give a refund just said we would have a store credit. There were pizza boxes on the ground outside the store with pizza coming out of them like someone threw them down as they were walking out so apparently other customers had issues as well. The store stared with 5 people waiting and all but 1 left after hearing what transpired with my husband. We have reported it to corporate and will be refusing the transaction at the bank, my husband just left the wrong order and left. So sad to see how any establishment can treat customers. They are currently trying to hire a manager so naturally the employees just don’t care, avoid this place at all cost!!!
Atmosphere: 1
Food: 1
Service: 1
Pizza had very little cheese.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheese Sticks
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