This is by far the WORST Wendy’s I’ve ever been to… went through the drive thru and they told me they were only doing door dash through the drive thru so if I wanted anything to come inside so I go inside and there’s NO ONE at the counter then the guy comes from the back and walks past me to get the girl to take my order then they both walk past me and go to the side and leave me sitting there before she comes to take my order. She asked for my order then another lady comes inside and her ENTIRE order was wrong and cold and when she complained they looked and talked to her like she was an idiot. They remake her order and then the guy walks off and forgets to make mine (mid you there was two other employees standing there telling him he forgot to make my order but they were doing NOTHING. He finally makes my order and I go to get my drink and there’s absolutely nothing in the drink machine except sugar free root beer and sugar free Powerade. I get outside after finally getting my food and it’s terrible… stale bun cold burger and soggy fries I ate it because I HAD to be back at work from sitting there so long but I’m very disappointed and I Won’t be back and will tell everyone I know about how TERRIBLE that place is
Atmosphere: 1
Food: 2
Service: 1
Rio Minks
No employees, could not take customers🤦
Service: 1
Stephanie Ward
Great place to stop for a burger and stretch your legs. Clean bathrooms and dining room, friendly swift service and fresh food. Couldn't ask for more. Great job to the team at this Wendy's!
Atmosphere: 5
Food: 5
Service: 5
Jeff Nichols
Went thru drive thru at 7:45 on Sunday and was told only serving door dash 12/21/25
Mark Thompson
Service is incredibly slow. Customers at counter are disregarded in favor of drive-thru although that can be incredibly slow too. Workers more interested in internal chatting than customer service, no manners, beverage machine broken, cleanliness poor and prices increased sharply. It feels insulting to go into fast food restaurant these days with prices far too high, service non-existent, and dirty dining rooms. Why go… ? if not corrected fast food dining will be dead soon, maybe already abandoned by many.
Atmosphere: 2
Food: 2
Service: 1
Jonny Ramone
This place really could use some diversity. Terrible customer service. The food is terrible. The wait times are terrible. Just shut this place down southeast restaurant group really doesn’t care at all about their restaurants and they own most of them in North Birmingham
Atmosphere: 1
Food: 1
Service: 1
Heath Williams
Terrible service. Rude staff.
Atmosphere: 1
Food: 1
Service: 1
Tommy Conzelman
Refused to serve us. Said you can only order at the sign but my headset doesn't work. We only accept cash and exact change. They need to fire her.
Atmosphere: 1
Food: 1
Service: 1
Katie Long
I swear this is the worst Wendy's Iv’e ever been to. Seems like more often than not, they have the doors locked and they aren’t taking orders at the drive thru! Also if you are in a hurry, go somewhere else bc they aren’t. We always have to pull up and WAIT….
DO NOT GO HERE!!!! I used my debit card here and immediately after they tried to steal $2,000 from my bank account !!!
LRice 9018
We walked in and it smelled like pot...so, we walked out.
Atmosphere: 1
Robbie Griffith
I haven't been to Wendy's since they changed the fries and started putting sweet pickles on the hamburger. I was going to give them another chance tonight. I went to the drive thru and was informed that the dining room and the drive thru were, and that mobile app and door dash was the only option. NEVER AGAIN!!!!
Atmosphere: 1
Food: 1
Service: 1
CJ Davis Trucking
Great service. Polite and respectful team members. My frosty swirl was PERFECT! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Steve V
I see the news stories of Wendy's locations closing but think one is already closed. I went there last week for lunch and notice very few cars. I parked and walked to the door but it was locked. I did not see anyone in the store. The only sign on the door was about not serving breakfast from last month. I am sure this is franchise with an absent owner.
This is by far the WORST Wendy’s I’ve ever been to… went through the drive thru and they told me they were only doing door dash through the drive thru so if I wanted anything to come inside so I go inside and there’s NO ONE at the counter then the guy comes from the back and walks past me to get the girl to take my order then they both walk past me and go to the side and leave me sitting there before she comes to take my order. She asked for my order then another lady comes inside and her ENTIRE order was wrong and cold and when she complained they looked and talked to her like she was an idiot. They remake her order and then the guy walks off and forgets to make mine (mid you there was two other employees standing there telling him he forgot to make my order but they were doing NOTHING. He finally makes my order and I go to get my drink and there’s absolutely nothing in the drink machine except sugar free root beer and sugar free Powerade. I get outside after finally getting my food and it’s terrible… stale bun cold burger and soggy fries I ate it because I HAD to be back at work from sitting there so long but I’m very disappointed and I Won’t be back and will tell everyone I know about how TERRIBLE that place is
Atmosphere: 1
Food: 2
Service: 1
No employees, could not take customers🤦
Service: 1
Great place to stop for a burger and stretch your legs. Clean bathrooms and dining room, friendly swift service and fresh food. Couldn't ask for more. Great job to the team at this Wendy's!
Atmosphere: 5
Food: 5
Service: 5
Went thru drive thru at 7:45 on Sunday and was told only serving door dash 12/21/25
Service is incredibly slow. Customers at counter are disregarded in favor of drive-thru although that can be incredibly slow too. Workers more interested in internal chatting than customer service, no manners, beverage machine broken, cleanliness poor and prices increased sharply. It feels insulting to go into fast food restaurant these days with prices far too high, service non-existent, and dirty dining rooms. Why go… ? if not corrected fast food dining will be dead soon, maybe already abandoned by many.
Atmosphere: 2
Food: 2
Service: 1
This place really could use some diversity. Terrible customer service. The food is terrible. The wait times are terrible. Just shut this place down southeast restaurant group really doesn’t care at all about their restaurants and they own most of them in North Birmingham
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Rude staff.
Atmosphere: 1
Food: 1
Service: 1
Refused to serve us. Said you can only order at the sign but my headset doesn't work. We only accept cash and exact change. They need to fire her.
Atmosphere: 1
Food: 1
Service: 1
I swear this is the worst Wendy's Iv’e ever been to. Seems like more often than not, they have the doors locked and they aren’t taking orders at the drive thru! Also if you are in a hurry, go somewhere else bc they aren’t. We always have to pull up and WAIT….
Atmosphere: 1
Food: 3
Service: 1
Horrible service
Restaurantji Recommends
DO NOT GO HERE!!!! I used my debit card here and immediately after they tried to steal $2,000 from my bank account !!!
We walked in and it smelled like pot...so, we walked out.
Atmosphere: 1
I haven't been to Wendy's since they changed the fries and started putting sweet pickles on the hamburger. I was going to give them another chance tonight. I went to the drive thru and was informed that the dining room and the drive thru were, and that mobile app and door dash was the only option.
NEVER AGAIN!!!!
Atmosphere: 1
Food: 1
Service: 1
Great service. Polite and respectful team members. My frosty swirl was PERFECT! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
I see the news stories of Wendy's locations closing but think one is already closed. I went there last week for lunch and notice very few cars. I parked and walked to the door but it was locked. I did not see anyone in the store. The only sign on the door was about not serving breakfast from last month. I am sure this is franchise with an absent owner.
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