After an unreasonable wait to be serviced inside the restaurant, it was clear customers are an imposition.
Not sure what was occupying the three employees behind the counter but it certainly wasn't customers.
Food was edible, but strongly recommend passing this restaurant.
Atmosphere: 1
Food: 2
Service: 1
Trent Sutherland
Just went to Arby's in Tuscaloosa, ordered 4 Arby's sandwichs. The casher trained by Arby's management didn't ask or tell me but decided to add cheese to all four sandwiches, this is an additional charge I wasn't told about, did not want, and did not order. To Arby's Corp. 3 of my family member are lactose intolerant. As we ordered this while traveling didn't notice the unordered addition to my order until we were already back on the interstate. Was this done in order to intentionally get more money or to intentionally harm my family? You might say this is my fault for not checking my order before I left but in my opinion what that response says about you is that you don't care about your customer experience or the health and safety of the customers. Instead your focus is to train employees to add unwanted upgrades to orders for a little extra money. If you had any vision you'd realize that instead this costs you money because this will be the last time I eat at any Arby's anywhere. Oh and last note on this horrible franchise no receipt was offered or given to me.
Atmosphere: 1
Food: 1
Service: 1
Big Daddy1989
Drive through wait time was minimum. Food was freshly cooked. Taste: ok.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwiches, Italian Sub, Crinkle Fries Small
Nathan K (Yankeenate)
Friendly service and the order is always right
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Charles Hudson
Went in at 8 pm tonight. Staff was busy flirting with a guy in the lobby. Refused to serve me and my wife. Stating they can’t until HR gets there. Walking up seeing the guys they were flirting with, I made the comment before we even opened the door that it was going to go that way.
Service: 1
Spencer Reese
Great food quick.
Atmosphere: 5
Food: 5
Service: 5
Sandra Fowler
I always add the Arby's sauce to the roast beef. Best sauce!
Rachel Martin
I Was going to order at the Drive through and nobody didnt take my order but they took everybody else order on November 21,2025
Atmosphere: 1
Food: 1
Service: 1
Cathy Canterbury
The worst Arby's ive ever been to. Out of everything. No napkins. Roast Beef was hard. Got order wrong. No drinks were working. And she was rude!!!
Atmosphere: 1
Food: 1
Service: 1
Bri
Got food from this location and this is the worst Arbys I’ve ever had. I’m a big Arbys fan. The meat has red spots like some isn’t done. It cut so damn thick. Suppose to have been a double. The sandwich looked throwed together. It barely had cheese on it. THEN the potato cakes. Had two orders. You can tell the grease was bad. They were so dark and wouldn’t stay together. Now I’m sitting at work hungry because I threw it away. I’ll never go back to that location. Pure laziness!! I’m so upset
Worst Arby’s I’ve ever been to. The sleepy old man that runs the drive through rarely gets your order right and doesn’t tell you when they are out of curly fries, for example. Best to avoid this restaurant
Atmosphere: 1
Food: 1
Service: 1
Megan Blaney
Every time I go to Arby's I have to remind myself that I don't like Arby's. Cold food, sloppily made, that has the chewing consistency of boiled leather. (I would imagine.) The staff are grumpy at best. Would not recommend.
Atmosphere: 3
Food: 1
Service: 3
Jennifer Smith
Food was good and fresh. April Ferguson and staff were wonderful!
Atmosphere: 5
Food: 5
Service: 5
Anna Jones
The manager of this location is so kind and is always a pleasure to talk to. He always has a smile and words of encouragement. He is such a source of joy and makes our day every time we visit. This location is lucky to have him.
Service: 5
Kimberly Fondren
Driver worker was awful. She got rude because I repeated my order because she kept asking me what my order was. Then she was rude when we got to the window. I was very respectful but once her and the other worker started being ugly at the window I never spoke another word. I understand people hate working but that is no reason to be rude to customers. Especially when the customer has been nothing but polite
After an unreasonable wait to be serviced inside the restaurant, it was clear customers are an imposition.
Not sure what was occupying the three employees behind the counter but it certainly wasn't customers.
Food was edible, but strongly recommend passing this restaurant.
Atmosphere: 1
Food: 2
Service: 1
Just went to Arby's in Tuscaloosa, ordered 4 Arby's sandwichs. The casher trained by Arby's management didn't ask or tell me but decided to add cheese to all four sandwiches, this is an additional charge I wasn't told about, did not want, and did not order. To Arby's Corp. 3 of my family member are lactose intolerant. As we ordered this while traveling didn't notice the unordered addition to my order until we were already back on the interstate. Was this done in order to intentionally get more money or to intentionally harm my family? You might say this is my fault for not checking my order before I left but in my opinion what that response says about you is that you don't care about your customer experience or the health and safety of the customers. Instead your focus is to train employees to add unwanted upgrades to orders for a little extra money. If you had any vision you'd realize that instead this costs you money because this will be the last time I eat at any Arby's anywhere. Oh and last note on this horrible franchise no receipt was offered or given to me.
Atmosphere: 1
Food: 1
Service: 1
Drive through wait time was minimum. Food was freshly cooked. Taste: ok.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwiches, Italian Sub, Crinkle Fries Small
Friendly service and the order is always right
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Went in at 8 pm tonight. Staff was busy flirting with a guy in the lobby. Refused to serve me and my wife. Stating they can’t until HR gets there. Walking up seeing the guys they were flirting with, I made the comment before we even opened the door that it was going to go that way.
Service: 1
Great food quick.
Atmosphere: 5
Food: 5
Service: 5
I always add the Arby's sauce to the roast beef. Best sauce!
I Was going to order at the Drive through and nobody didnt take my order but they took everybody else order on November 21,2025
Atmosphere: 1
Food: 1
Service: 1
The worst Arby's ive ever been to. Out of everything. No napkins. Roast Beef was hard. Got order wrong. No drinks were working. And she was rude!!!
Atmosphere: 1
Food: 1
Service: 1
Got food from this location and this is the worst Arbys I’ve ever had. I’m a big Arbys fan. The meat has red spots like some isn’t done. It cut so damn thick. Suppose to have been a double. The sandwich looked throwed together. It barely had cheese on it. THEN the potato cakes. Had two orders. You can tell the grease was bad. They were so dark and wouldn’t stay together. Now I’m sitting at work hungry because I threw it away. I’ll never go back to that location. Pure laziness!! I’m so upset
Food: 1
Restaurantji Recommends
Worst Arby’s I’ve ever been to. The sleepy old man that runs the drive through rarely gets your order right and doesn’t tell you when they are out of curly fries, for example. Best to avoid this restaurant
Atmosphere: 1
Food: 1
Service: 1
Every time I go to Arby's I have to remind myself that I don't like Arby's. Cold food, sloppily made, that has the chewing consistency of boiled leather. (I would imagine.) The staff are grumpy at best. Would not recommend.
Atmosphere: 3
Food: 1
Service: 3
Food was good and fresh. April Ferguson and staff were wonderful!
Atmosphere: 5
Food: 5
Service: 5
The manager of this location is so kind and is always a pleasure to talk to. He always has a smile and words of encouragement. He is such a source of joy and makes our day every time we visit. This location is lucky to have him.
Service: 5
Driver worker was awful. She got rude because I repeated my order because she kept asking me what my order was. Then she was rude when we got to the window. I was very respectful but once her and the other worker started being ugly at the window I never spoke another word. I understand people hate working but that is no reason to be rude to customers. Especially when the customer has been nothing but polite
Atmosphere: 1
Food: 5
Service: 1
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