Pull up no one ask for our order.Pulled around to window and could see the employees hiding around the corner.Go home if you are going to work.Stealing company money by not doing their job.
Antonia Brand
The one on tuscaloosa downtown was out of alot but Northport was perfect
Atmosphere: 5
Food: 5
Service: 5
Paul Sellers
Disappointed with this Burger King's Interpretation of "Have it Your Way"As a long-time fan of Burger King's "Have it your way" slogan, I have always appreciated the notion that customization is at the heart of their service. However, my recent visit to the Burger King location on February 8, 2024, left me feeling incredibly disappointed and frustrated.Upon placing my order at the drive-through—a Double Whopper with cheese, specifically requesting no onions and no pickles—I was confident that my meal would be prepared to my specifications. After all, I had checked the menu board to ensure my order was correctly entered and even reviewed my receipt, both of which indicated my preferences accurately.Imagine my surprise and dismay when I arrived home, eager to enjoy my meal, only to find that what awaited me was a single Whopper, filled with pickles and onions, and lacking the cheese I had paid for. It was a far cry from the customized experience I had expected, and it left me questioning Burger King's commitment to their slogan.While I understand that the fast-food industry is often plagued by staffing issues, it's unacceptable for a customer to receive a completely different order than what was requested and paid for. It's disheartening to see that "Have it your way" now apparently means "take what we feel like putting in the bag."In light of this experience, I urge Burger King—and other fast-food establishments—to prioritize accuracy and customer satisfaction, even in the face of staffing challenges. No customer should have to hold up the line or meticulously check their order to ensure they receive what they paid for.Overall, my recent visit to Burger King was marred by disappointment and frustration. Unless significant improvements are made to ensure order accuracy and adherence to customer preferences, I cannot wholeheartedly recommend this location to others.
Atmosphere: 2
Food: 2
Service: 2
Bill Lemley
There was a customer who is commonly known now a days as a Karen, I thought the employees handled it
I went to get a sausage and croissant. It was 10:15 am they said they was out of egg, but I could get any breakfast sandwich just not with eggs, but still charging the same price for a regular sandwich. These restaurants need to do better. They prices have went up, but the quality haven't.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: French Fries, French Toast Sticks, Dr Pepper, Onion Rings
2put it bluntly
Terrible service rude workers. Always messing up my order. I ordered a whopper combo the cook decided I didn't need tomatoes cause they would've had to cut some and he we was tired.
Robyn Smith-Thorpe
Burger Kings Breakfast Croissanwich is always good and 2 for $5 is even better!Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, King Croissan
Google user
The food was ok, but they got my order wrong. The fries were cold and bland. The dining area was clean. Service was fast. The women's bathroom smelled like something died in there, it was bad enough that I was gagging.
Shelli Tipping
The food was ok, but they got my order wrong. The fries were cold and bland. The dining area was clean. Service was fast. The women's bathroom smelled like something died in there, it was bad enough that I was gagging.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Whopper
Lorrie K. Gardner
Food was hot but biscuits tasted covered in salt with burnt Bacon requested jelly but didn't receive any.
Food was hot but biscuits tasted covered in salt with burnt Bacon requested jelly but didn't receive any.
Chris McClenny
Burger King is my goto for a fast food burger. This location was very clean with a friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper
Carolyn Tharp
The whopper juniors were very good. Burger King has one of the best fast food burgers available. Even though they were very short handed (only one woman working the drive-through and the front) she did a great job getting everyone served.
Atmosphere: 4
Food: 4
Service: 4
Lexus Y.
Doesn't even deserve one star. No customer service. Will never eat this food again. Rude rude rude!
Danny Webster
It was utter chaos behind the counter. We never ordered. After waiting 15 min. to order.
Pull up no one ask for our order.Pulled around to window and could see the employees hiding around the corner.Go home if you are going to work.Stealing company money by not doing their job.
The one on tuscaloosa downtown was out of alot but Northport was perfect
Atmosphere: 5
Food: 5
Service: 5
Disappointed with this Burger King's Interpretation of "Have it Your Way"As a long-time fan of Burger King's "Have it your way" slogan, I have always appreciated the notion that customization is at the heart of their service. However, my recent visit to the Burger King location on February 8, 2024, left me feeling incredibly disappointed and frustrated.Upon placing my order at the drive-through—a Double Whopper with cheese, specifically requesting no onions and no pickles—I was confident that my meal would be prepared to my specifications. After all, I had checked the menu board to ensure my order was correctly entered and even reviewed my receipt, both of which indicated my preferences accurately.Imagine my surprise and dismay when I arrived home, eager to enjoy my meal, only to find that what awaited me was a single Whopper, filled with pickles and onions, and lacking the cheese I had paid for. It was a far cry from the customized experience I had expected, and it left me questioning Burger King's commitment to their slogan.While I understand that the fast-food industry is often plagued by staffing issues, it's unacceptable for a customer to receive a completely different order than what was requested and paid for. It's disheartening to see that "Have it your way" now apparently means "take what we feel like putting in the bag."In light of this experience, I urge Burger King—and other fast-food establishments—to prioritize accuracy and customer satisfaction, even in the face of staffing challenges. No customer should have to hold up the line or meticulously check their order to ensure they receive what they paid for.Overall, my recent visit to Burger King was marred by disappointment and frustration. Unless significant improvements are made to ensure order accuracy and adherence to customer preferences, I cannot wholeheartedly recommend this location to others.
Atmosphere: 2
Food: 2
Service: 2
There was a customer who is commonly known now a days as a Karen, I thought the employees handled it
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: French Fries, Onion Rings, Crispy Chicken Sandwich, Bacon Double Cheeseburger, Whopper, Bacon Cheeseburger
I went to get a sausage and croissant. It was 10:15 am they said they was out of egg, but I could get any breakfast sandwich just not with eggs, but still charging the same price for a regular sandwich. These restaurants need to do better. They prices have went up, but the quality haven't.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: French Fries, French Toast Sticks, Dr Pepper, Onion Rings
Terrible service rude workers. Always messing up my order. I ordered a whopper combo the cook decided I didn't need tomatoes cause they would've had to cut some and he we was tired.
Burger Kings Breakfast Croissanwich is always good and 2 for $5 is even better!Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, King Croissan
The food was ok, but they got my order wrong. The fries were cold and bland. The dining area was clean. Service was fast. The women's bathroom smelled like something died in there, it was bad enough that I was gagging.
The food was ok, but they got my order wrong. The fries were cold and bland. The dining area was clean. Service was fast. The women's bathroom smelled like something died in there, it was bad enough that I was gagging.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Whopper
Food was hot but biscuits tasted covered in salt with burnt Bacon requested jelly but didn't receive any.
Atmosphere: 4
Food: 1
Service: 2
Restaurantji Recommends
Food was hot but biscuits tasted covered in salt with burnt Bacon requested jelly but didn't receive any.
Burger King is my goto for a fast food burger. This location was very clean with a friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper
The whopper juniors were very good. Burger King has one of the best fast food burgers available. Even though they were very short handed (only one woman working the drive-through and the front) she did a great job getting everyone served.
Atmosphere: 4
Food: 4
Service: 4
Doesn't even deserve one star. No customer service. Will never eat this food again. Rude rude rude!
It was utter chaos behind the counter. We never ordered. After waiting 15 min. to order.