Chipotle Mexican Grill
1203 University Blvd, Tuscaloosa
(205) 391-2121
Recent Reviews
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Constantly Out of Items, will short you on food, the workers have bad attitudes, especially the mobile order lady who is always extremely room, would not recommend this location at all. Ringed me up for double the amount and then gave attitude when it said it was wrong.
Atmosphere: 1
Food: 2
Service: 1
This is starting to get absurd, last two times I’ve come I asked for chicken on my bowl and received a single scoop as expected and then the manager with the one AirPod in looks at it and decides it’s double chicken so I’m charged for double chicken, I told her that I ordered single chicken but she just rudely dismissed me. Done coming here.
Food: 3
Service: 1
Ordered online, a bowl with double chicken, guac, tomatoes, rice, black beans, cheese, and lettuce. What I actually received was a bowl of rice, beans, and lettuce. I paid $15.84 for rice, beans, and lettuce. I’m absolutely furious. I hope that the Lord above smites this location into a pile of ashes. Moreover, I got to Chipotle at the time when the app said my order was “Ready for Pickup” and then proceeded to wait 35 minutes for my rice, beans, and lettuce. I wish I had taken a photo of my bowl but once I got home and realized how the absolute scoundrels at Chipotle had tricked me I walked outside and threw my bowl against a tree in a fit of rage. When the rapture comes and the second heaven meets the new earth, the owner of this Chipotle will not be there to see it, because he/she/it will be rotting in the deepest abyss of Perdition.
Kid-friendliness: Angry and frightening employees
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Burrito Bowl
Ran out of a bunch of the food options and this has happened multiple times I’ve been there
Atmosphere: 4
Food: 2
Service: 2
Placed two different orders. Both wrong. Tried to get a refund but they never applied it.
This place is extremely gross inside. Extremely slow service!! And I had ordered food tonight my receipt had said quesidaillas they gave me two bowls with dry rice. I had to re order twice tonight and both meals were incorrect! Every-time I go the rice is never fully cooked. And the lids for the bowls are literally tin foil not like a real cap a slice of tin foil. Chips were extremely salty. Absolutely Disgusting!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
the employees locked the doors and sat there all talking and took 10 min to come to the door, online orders only. and completely messed my order up!!!!!!!!!!! freezing cold food that is un-edible. DO BETTER.
Atmosphere: 1
Food: 1
Service: 1
Never order online, takes forever to get your order past your promised pickup time.
Atmosphere: 1
Food: 1
Service: 1
This burrito was small and disgusting. Mostly rice and sour cream.
Atmosphere: 1
Food: 1
Service: 3
I picked up a doordash order that I was delivering. I walked over to the mobile order area and nobody came to help me with the order so I went to look for it on the shelf, like I would assume to do since nobody acknowledged me and there were multiple orders ready. I tried to look at one of the receipts to look for the name and one of the workers snatched the bag away from me and told me not to touch it. She asked for the name and I told her the order name. I was honestly embarrassed and caught off guard by the way she had spoken to me and the way she snatched the bag so I didn’t say anything when she gave me the order, and she snapped and said “you’re welcome!” as I was leaving because I didn’t thank her. I wasn’t trying to be rude by not thanking her, I truly was just embarrassed and wanted to leave because the lobby was busy and a lot of people just saw her treat me the way she did. I had never been to this Chipotle and I didn’t know that I wasn’t supposed to touch the orders. I don’t know her name because I only spoke ONE word to her, but she was so rude for no reason. I walked away because I didn’t want to cause more of a scene than she already did and there were people watching the whole interaction, but now I wish I would’ve spoken up to her for acting that way. I work in food service and I 100% know how it feels to be overwhelmed in the moment, but if your employees are gonna assume that we know everything and catch an attitude over touching a bag then please put a sign up or somehow make it more clear for us that only the employees can touch the shelf to avoid issues like this, or just don’t put the togo orders out in the lobby in the first place. It would help out food delivery people that have never worked in this area before. Thanks.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Always out of meat and drinks, tables always messy and trash always full. Terrible portions as well.
Atmosphere: 1
Food: 1
Service: 1
Two bugs in my burrito and they had the AUDACITY to ask me if I wanted another burrito!!
Atmosphere: 3
Food: 1
Service: 3
Always yummy
Atmosphere: 5
I had got double meat the chicken was chopped up in small bites I barely tasted it and my total was 31.00 for me and my daughter burrito they is too high for the little meat they give .
Atmosphere: 2
Food: 3
Service: 4
I asked for a regular (non spicy) chicken bowl. And got just the opposite. Yes, I did ask if any of the ingredients were spicy and were told "no." ? I was/am very disappointed!!!
Atmosphere: 4
Food: 1
Service: 4
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