Dairy Queen Grill & Chill

Today, I walked into your location and was immediately disappointed by the lack of customer service. No one greeted me, and the staff looked at me as if I didn’t belong there. The atmosphere was unwelcoming and disengaged.

As someone who has served as a District Manager, I understand the importance of sales goals and team performance. Based on what I experienced today, I doubt those goals are being met. In my past role, an entire staff performing this poorly including the manager would have been replaced.

It’s basic retail etiquette to greet every customer. Even if you’re busy, a simple acknowledgment and “we’ll be right with you” makes all the difference. This team appears to be used to operating this way, which tells me it’s a culture issue one that needs immediate attention.

I highly recommend that corporate review surveillance footage routinely. Today was a complete waste of payroll. No urgency. No hospitality. No accountability. Could not place a order nobody wanted to work.

Rude employees taking order. Got to window and 3 year old was excited and trying to tell the cashier hello but she wouldn’t even acknowledge him. We were the only customers in line. I understand why.

The cashier Great, but everybody else is cussing playing The cashier brought all of our food and a blizzard, and the workers was just sleeping.

Ordered a dipped cone but it barely had any chocolate on it.

Nice experience good food good people....

Atmosphere: 5

Food: 5

Service: 5

I ordered online. The food was good but this is twice part of my order was missing! I was missing a 4 pc. chicken meal with onion rings and an order of cheese curds! Last week I was missing a Butterfinger blizzard!

Atmosphere: 5

Food: 5

Service: 5

Great DQ tastes at a convenient location!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turtle Blizzard, Side of Fries, Chicken Strips

We usually go through the drive throu and eat the ice cream in the car. I love their desserts although they are not very cheap, a mini glass USD 4 and something! In short, it is a pleasure! The attention is very fast. The delicious ice cream.

Atmosphere: 5

Food: 5

Service: 5

The staff is courteous for the most part but the last 5 or 6 times the Blizzards are like soup. I even had them re-make one, and it was melted. The excuse is they are cleaning tje machine and that is fresh ice cream. Last Friday night, I ordered 2 Blizzards, a drink, and a fry for $23. The 2 Blizzards were so soupy we threw them away. I'm afraid to say we won't be back.

Atmosphere: 4

Food: 1

Service: 4

Slow and kind of rude

Atmosphere: 2

Food: 3

Service: 2

I had a minor issue with a blizzard and the manager Stephanie told me to come back the next day and she would remake me a new one. She totally didn’t have to do this it was so minor of an issue I would’ve never thought of it again. Not only did she remake it but she remembered me, my order, and made me a large one. This lady is an angel she actually did this all with a smile. The customer service I received was so amazing I had to write this. So I hope manager Stephanie sees this and I will be calling corporate to make sure they know how amazing their manager is!!!

My son loved the chicken sandwich.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Sandwich, Side of Fries, Original Cheeseburger Signature Stackburger with Onion Rings, Chicken Strips

They didn’t turn the blizzards upside down like they are supposed to. Our blizzards are basically milkshakes, and they didn’t put fudge topping on one of them like I paid for. It’s like that every time. I miss when people would actually like to work and cared about their jobs.

Ordered a peanut butter parfait. Chocolate was skimpy. Asked about the picture. Manager said they only do 2 layers of Chocolate at this location. Caramel sundae was skimpy too. Left feeling gaslighted and ripped off. It was the managers attitude.
She didn't care if it looked nothing like the picture. I won't be back. I tried calling back 3 times for a corporate #. No answer.. should have mentioned that I worked 5 years at dq in Texas and knew she was lying

Atmosphere: 3

Food: 1

Service: 1

We walked in and out get stuck to the floor. Gave up on trying to order after no one bothered to acknowledge us after almost ten minutes.

Atmosphere: 1

Service: 1