Why is the dining area locked at 7am in the morning? We wanted to go in to order so we can actually see what kind of donuts were available, we were told it was drive-thru only. Why?
Abbie Serve
I purchased avocado toast. The toast was so burnt. I also purchased two croissants and hash browns. The hash browns were burnt and they added mini bagels to my order that I didn’t order. I asked they be removed and they asked for good back through the window. That’s so unsanitary.
Corey
I’ve had problems with my order the last few times I’ve been to this location. Today I ordered a toasted bagel with extra cream cheese. I mentioned the extra cream cheese twice and was charged for it. I received a bagel that had been toasted very briefly and had so little cream cheese it didn’t even cover the surface of the bagel. The cream cheese was also watery, maybe because it was such a small amount and the bagel was like warm. I guess I’ll be going out of my way to the other location on hwy 82 to see if they’re any better. I cannot recommend this location.
Atmosphere: 3
Food: 1
Service: 2
Kaylyn Inman
I waited in the drive thru for 20 minutes without moving with only 3 other cars in front of me and i ended up pulling away after not moving
Alpha Craig
I love Dunkin it was my first time using this location...I was not happy the coffee did not taste the same and my Croissant was terrible over cooked maybe it was a bad morning should've known the cashier seem to be unhappy!!!
Food: 1
Service: 1
Alondria Agnew
NEVER CAN GET MY ORDER CORRECT
Atmosphere: 2
Food: 2
Service: 2
Nikki McGillivray
The staff in the drive-thru are always so very pleasant. The food and coffee are always delicious.
Atmosphere: 5
Food: 5
Service: 5
Deborah Smithson
First impression is a parking lot with just a few spaces next to door. After observing people coming in and going out, we realized that those cars parked next to the door belonged to workers. Not a single car was parked in the spaces in the lot farther from the door after all the customers left. We saw two cars drive to the door to park but left when no space was available. It’s sad that the customer isn’t offered the opportunity to park at the door.
Donna Lyttle
This is a fav Dunkin location in town, I come here every morning for my coffee.
I went two different days. The first visit half the order was cold and the coffee. I went today and my sandwich was ice cold. It was noon and busy so no excuses for that. Location on
Atmosphere: 2
Food: 1
Service: 1
Kelly Morrissey
Big Dunkin fans, including when we travel.
This Dunkin Donuts (Stillman in Tuscaloosa, AL) is clean and fresh but is dying for some real organization and management. Despite being friendly, the employees don’t seem to have any clue what they are doing. Can’t take orders. Can’t fill orders. CAN’T FILL ANY ORDER CORRECTLY. Totally ridiculous. On Sunday, 01Dec2024 at 12noon - there are 10 DD employees working (I counted them) and they’ve got customers stacked up WAITING TO ORDER. WAITING TO PICK-UP. COMING BACK BC THEIR ORDER IS WRONG. 10 employees working and this.
The on-duty manager does not seem to know what she’s doing either.
This store was ‘out’ of everything by 12noon: bagels, wraps, donuts. So people order at the counter OR via the mobile app, PAY FOR THEIR ORDER and then go to pick-up to be told “We’re out of that.” So what choice does the customer have? They’ve already paid in most cases and are stuck having to select something else (assuming IT’S still available).
This was also one of the biggest football weekends in Tuscaloosa, AL - the Iron Bowl. Was there any planning or forethought given on the part of DD managers/owners to ordering enough food supplies for the busy football weekend? Apparently not.
This is a gold mine business, with an enormous customer population, DYING TO BE ORGANIZED AND BETTER MANAGED. Definitely a lost opportunity here…
If you patronize this business, plan on 1) doing a lot of waiting, 2) having the store be out of whatever you ordered, and then 3) still getting your order wrong.
Atmosphere: 3
Food: 3
Service: 1
Gossamer15
Friendly service, doughnuts were good. Hot chocolate was watered down
Why is the dining area locked at 7am in the morning? We wanted to go in to order so we can actually see what kind of donuts were available, we were told it was drive-thru only. Why?
I purchased avocado toast. The toast was so burnt. I also purchased two croissants and hash browns. The hash browns were burnt and they added mini bagels to my order that I didn’t order. I asked they be removed and they asked for good back through the window. That’s so unsanitary.
I’ve had problems with my order the last few times I’ve been to this location. Today I ordered a toasted bagel with extra cream cheese. I mentioned the extra cream cheese twice and was charged for it. I received a bagel that had been toasted very briefly and had so little cream cheese it didn’t even cover the surface of the bagel. The cream cheese was also watery, maybe because it was such a small amount and the bagel was like warm. I guess I’ll be going out of my way to the other location on hwy 82 to see if they’re any better. I cannot recommend this location.
Atmosphere: 3
Food: 1
Service: 2
I waited in the drive thru for 20 minutes without moving with only 3 other cars in front of me and i ended up pulling away after not moving
I love Dunkin it was my first time using this location...I was not happy the coffee did not taste the same and my Croissant was terrible over cooked maybe it was a bad morning should've known the cashier seem to be unhappy!!!
Food: 1
Service: 1
NEVER CAN GET MY ORDER CORRECT
Atmosphere: 2
Food: 2
Service: 2
The staff in the drive-thru are always so very pleasant.
The food and coffee are always delicious.
Atmosphere: 5
Food: 5
Service: 5
First impression is a parking lot with just a few spaces next to door. After observing people coming in and going out, we realized that those cars parked next to the door belonged to workers. Not a single car was parked in the spaces in the lot farther from the door after all the customers left. We saw two cars drive to the door to park but left when no space was available. It’s sad that the customer isn’t offered the opportunity to park at the door.
This is a fav Dunkin location in town, I come here every morning for my coffee.
Hot tea is actually hot!
Restaurantji Recommends
Dunkin always good. Especially the hashbrowns
Slowest Dunkin I’ve ever been to in my life
I went two different days. The first visit half the order was cold and the coffee. I went today and my sandwich was ice cold. It was noon and busy so no excuses for that. Location on
Atmosphere: 2
Food: 1
Service: 1
Big Dunkin fans, including when we travel.
This Dunkin Donuts (Stillman in Tuscaloosa, AL) is clean and fresh but is dying for some real organization and management. Despite being friendly, the employees don’t seem to have any clue what they are doing. Can’t take orders. Can’t fill orders. CAN’T FILL ANY ORDER CORRECTLY. Totally ridiculous. On Sunday, 01Dec2024 at 12noon - there are 10 DD employees working (I counted them) and they’ve got customers stacked up WAITING TO ORDER. WAITING TO PICK-UP. COMING BACK BC THEIR ORDER IS WRONG. 10 employees working and this.
The on-duty manager does not seem to know what she’s doing either.
This store was ‘out’ of everything by 12noon: bagels, wraps, donuts. So people order at the counter OR via the mobile app, PAY FOR THEIR ORDER and then go to pick-up to be told “We’re out of that.” So what choice does the customer have? They’ve already paid in most cases and are stuck having to select something else (assuming IT’S still available).
This was also one of the biggest football weekends in Tuscaloosa, AL - the Iron Bowl. Was there any planning or forethought given on the part of DD managers/owners to ordering enough food supplies for the busy football weekend? Apparently not.
This is a gold mine business, with an enormous customer population, DYING TO BE ORGANIZED AND BETTER MANAGED. Definitely a lost opportunity here…
If you patronize this business, plan on 1) doing a lot of waiting, 2) having the store be out of whatever you ordered, and then 3) still getting your order wrong.
Atmosphere: 3
Food: 3
Service: 1
Friendly service, doughnuts were good. Hot chocolate was watered down
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: 1 Dozen Donuts
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