Firehouse Subs Tuscaloosa

Fantastic sandwich

I ordered a medium veggie sub I got a medium provolone lettuce & one white one sandwich with a dap of condiment....I called and was apologized too told to bring the food or receipt...I did that this evening when I came back out the young lady at the register was very pleasant and apologized however when the manager came I over heard her say whenever somebody says there sandwich is wrong they need to have a receipt I literally just left hear a few hours ago AND I brought back the food who carries around a sandwich if they dnt originally order it I asked for extra pickles earlier and did not eat them after my sandwich was wrong I asked to have them replaced they weren't.....when we are working we have to be careful of our conversation in front of customers....true don't get me wrong she was within right to let the young lady know but in front of me gave the insinuation that she didn't believe I had actually ordered

Great service and Amazing food!

Great Sandwiches.

I always enjoy the customer service.

Parking: There is always plenty of parking spaces available close to the restaurant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook Ladder Salad

Excellent welcoming friendliness

Atmosphere: 5

Food: 5

Service: 5

Always my fave sub shop! the firehouse steak & cheese is the best in town!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef Sub

Firehouse Subs has lost its touch ! I have been a patron for a few years and since then the service and quality has been disappointing. The restaurant located on the University of Alabama Campus has some of the worst customers service. The staff appear lazy, impolite, and bothered. The food is a strong representation of the service; sloppy, inaccurate, and lacks flavor.I get the Brisket sandwich EVERY TIME, and sadly my last experience has persuaded me to leave FIREHOUSE in 2024. Saddening bc a good brisket is hard to find, but I’ll try my luck elsewhere.

Atmosphere: 4

Food: 2

Service: 1

god awful and I guarantee you they won’t get your order right

Atmosphere: 1

Service: 1

Always out of product.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Italian Sub

Visited Saturday, Jan. 6, 2024.Terrific employees working the counter! Personable and customer oriented, thank you very much!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub

Location closed when it said open online. Went up to the door and a woman outside in a car yells out they are closed. Looked like she was waiting on someone inside and they just decided to close up early.

Atmosphere: 1

Food: 1

Service: 1

My family and I recently dined here for lunch. I must say that the food was exceptional, and I thoroughly enjoyed my meal. What stood out to me the most was the exceptionally friendly and helpful staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero Specialty Sub

This was an amazing visit to a sandwich shop. The shop was clean, the food was excellent, and the people making the sandwiches did a fantastic job. The only downside was the cashier. She was lackluster in the fact that she didn't even ask us what we wanted and didn't want on the sandwiches. She looked like she was either too interested in what her earbuds was playing or she was ready to leave. The sandwiches, despite having to pick off onions, was really nicely made. I was very impressed and I will 100% be going back next time the urge for sandwich hits me!

Atmosphere: 5

Food: 5

Service: 4

Best sub sandwich in town!

Atmosphere: 5

Food: 5

Service: 5