Yall go see Stephen!! I didn’t know it was possible for someone to make my day simply by working the drive through, but he did! Jimmy John’s has never once given me anything less than a perfect meal but + the amazing service will keep me giving all of my paychecks to Mr. Jimmy John!! Thanks again Stephen!
Brennon Dent
First off, I love jimmy johns . And most of the time , they are great . But this most recent experience was not up to there normal standards .they pride there self on being fast , but I could have went to a sit down restaurant and gotten my order quicker . And they were not overly busy . I had only 2 cars in front of me and waiting almost 20 minutes in the drivethrew for a pick up order . It is not the employees fault ether . There was one working working .
lauren brown
I come for the sandwiches. Unfortunately for my past not 2 not 3 but past 5 orders have been wrong. I order a roast beef and I got turkey..another time I order roast beef and had ham! Then I order peppers and turkey and get nothing on it but lettuce and tomato..then I order the big John and get some salami stuff..the manager fixed that one himself. And this last time, though small to some, I had the wrong drink. We were already so hesitant because of past’s problems, but that blew it. Always having to go back up to the store for a remake or something is ridiculous. It be the same guy in there every time too. I know he knows my husband face. Like dang. I just want a good jimmy john sandwich.
Scott Hughes
Always fresh and fast! Never had anything less than 100!
Hannah Babcock
Tonight I ordered delivery, and though a few items were missing I called to see what they could do. They were absolutely amazing at making up for the mistake and completely professional and then some. They sent a driver to deliver the missing items, then called to make sure I received them. Absolutely amazing, other Tuscaloosa restaurants should take a note from this company.
Atmosphere: 5
Food: 5
Service: 5
Ruby Ferrow
I can't employee walked in on his shift didn't wash his hands and put gloves on to make my sandwich just got of car and proceeds to work NASTY!!!! WASH HANDS FIRDT PLEASE 🙏
Atmosphere: 3
Food: 2
Service: 3
Dallas Harrison
I went to this location, and the staff was amazing. There was a homeless lady outside, and she wasn't bothering anyone but I couldn't pass up anyone needing something to eat. I let them know that I was getting something to eat for her and they were absolutely wonderful about it, and even putting in extra things that I hadn't even asked for. It was a team effort and they were very caring, so they have a customer for life with me.
Chloe Miller
I eat here all the time on my lunch from work, Keenan is always so kind and helpful when I go. He goes far beyond the normal customer service standard. great place!
Food: 5
Service: 5
Andrea Perdue
The food is great! The service is alright. And the atmosphere is amazing!!! I love all the writings on the walls. I have a rewards account with Jimmy Johns and if you like free chips or pickles it's great. However I would like for it to reward a free sandwich after so many purchases... My fiance and I have spent almost 100 a week one time eating here every single day. That's how yummy it is. I think that they should check their bread before they make the sandwich to make sure it's not too hard. That has happened a couple times but other than that, I have no other complaints :)
Atmosphere: 5
Food: 5
Service: 5
Campbell Carbonie
Was standing there and waiting on my food. Workers were talking to eachother and looking at me. As someone who has worked in food for 4 years, I think it’s sad to act like that. Being kind on the job is free. Also standing there and texting while I’m waiting on my food is crazy. This is why jersey mikes is better. Sorry not sorry
All of the people people on shift 10pm except the (person working window I had no involvement with him) Sept 23 where rude walked in and they said nothing I ask them how it’s going he has a horrible attitude idk if there was having a bad day or what but I feel like it’s kinda unacceptable (it’s usually never like this it was just this one time)
Stephanie Merritt
Today was my 1st time eating a sub from jimmy John's. I went through the drive through but the cashier at the window was a very nice guy. And the food is absolutely amazing. Seriously the best sub I've had. The white bread was really good. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Adam Underwood
T-Town jimmy johns is a great place to grab some pre and post game subs
Atmosphere: 5
Food: 5
Service: 5
gabrielle mitchell
I come to this jimmy johns all the time and never had this experience. I ordered my usual sandwich, then heard no response for two minutes. Once the employee was back I repeated my order and the man working the drive through was making a joke about 9/11 (inappropriate and I don’t know you at all… so to be making jokes..) Then the woman in front of me had a cow because all of her sandwiches were wrong (i’m thinking they may have accidentally given her mine) and when I came to the window they gave me a sandwich I (#1) did not order, and #2 looked like the sandwich the lady before me gave back (looked like it was re-wrapped). Which was also not what I ordered. I wonder how many cycles of new management they’ll have before they close this location.. Please stop hiring man children that don’t care about their jobs!
Brandi Abrasley
I ordered a sandwich on Thursday August 15, 2024...well it took almost an hour to get here, and then I check my bank statement & the driver awarded himself a $5tip. So after a delivery fee & an additional $5 tip, it cost more than the sandwich. CHECK YOUR BANK STATEMENTS AFTER YOUR PURCHASE.
Yall go see Stephen!! I didn’t know it was possible for someone to make my day simply by working the drive through, but he did! Jimmy John’s has never once given me anything less than a perfect meal but + the amazing service will keep me giving all of my paychecks to Mr. Jimmy John!! Thanks again Stephen!
First off, I love jimmy johns . And most of the time , they are great . But this most recent experience was not up to there normal standards .they pride there self on being fast , but I could have went to a sit down restaurant and gotten my order quicker . And they were not overly busy . I had only 2 cars in front of me and waiting almost 20 minutes in the drivethrew for a pick up order . It is not the employees fault ether . There was one working working .
I come for the sandwiches. Unfortunately for my past not 2 not 3 but past 5 orders have been wrong. I order a roast beef and I got turkey..another time I order roast beef and had ham! Then I order peppers and turkey and get nothing on it but lettuce and tomato..then I order the big John and get some salami stuff..the manager fixed that one himself. And this last time, though small to some, I had the wrong drink. We were already so hesitant because of past’s problems, but that blew it. Always having to go back up to the store for a remake or something is ridiculous. It be the same guy in there every time too. I know he knows my husband face. Like dang. I just want a good jimmy john sandwich.
Always fresh and fast! Never had anything less than 100!
Tonight I ordered delivery, and though a few items were missing I called to see what they could do. They were absolutely amazing at making up for the mistake and completely professional and then some. They sent a driver to deliver the missing items, then called to make sure I received them. Absolutely amazing, other Tuscaloosa restaurants should take a note from this company.
Atmosphere: 5
Food: 5
Service: 5
I can't employee walked in on his shift didn't wash his hands and put gloves on to make my sandwich just got of car and proceeds to work NASTY!!!! WASH HANDS FIRDT PLEASE 🙏
Atmosphere: 3
Food: 2
Service: 3
I went to this location, and the staff was amazing. There was a homeless lady outside, and she wasn't bothering anyone but I couldn't pass up anyone needing something to eat. I let them know that I was getting something to eat for her and they were absolutely wonderful about it, and even putting in extra things that I hadn't even asked for. It was a team effort and they were very caring, so they have a customer for life with me.
I eat here all the time on my lunch from work, Keenan is always so kind and helpful when I go. He goes far beyond the normal customer service standard. great place!
Food: 5
Service: 5
The food is great! The service is alright. And the atmosphere is amazing!!! I love all the writings on the walls. I have a rewards account with Jimmy Johns and if you like free chips or pickles it's great. However I would like for it to reward a free sandwich after so many purchases... My fiance and I have spent almost 100 a week one time eating here every single day. That's how yummy it is. I think that they should check their bread before they make the sandwich to make sure it's not too hard. That has happened a couple times but other than that, I have no other complaints :)
Atmosphere: 5
Food: 5
Service: 5
Was standing there and waiting on my food. Workers were talking to eachother and looking at me. As someone who has worked in food for 4 years, I think it’s sad to act like that. Being kind on the job is free. Also standing there and texting while I’m waiting on my food is crazy. This is why jersey mikes is better. Sorry not sorry
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
All of the people people on shift 10pm except the (person working window I had no involvement with him) Sept 23 where rude walked in and they said nothing I ask them how it’s going he has a horrible attitude idk if there was having a bad day or what but I feel like it’s kinda unacceptable (it’s usually never like this it was just this one time)
Today was my 1st time eating a sub from jimmy John's. I went through the drive through but the cashier at the window was a very nice guy. And the food is absolutely amazing. Seriously the best sub I've had. The white bread was really good. Thanks.
Atmosphere: 5
Food: 5
Service: 5
T-Town jimmy johns is a great place to grab some pre and post game subs
Atmosphere: 5
Food: 5
Service: 5
I come to this jimmy johns all the time and never had this experience. I ordered my usual sandwich, then heard no response for two minutes. Once the employee was back I repeated my order and the man working the drive through was making a joke about 9/11 (inappropriate and I don’t know you at all… so to be making jokes..) Then the woman in front of me had a cow because all of her sandwiches were wrong (i’m thinking they may have accidentally given her mine) and when I came to the window they gave me a sandwich I (#1) did not order, and #2 looked like the sandwich the lady before me gave back (looked like it was re-wrapped). Which was also not what I ordered. I wonder how many cycles of new management they’ll have before they close this location.. Please stop hiring man children that don’t care about their jobs!
I ordered a sandwich on Thursday August 15, 2024...well it took almost an hour to get here, and then I check my bank statement & the driver awarded himself a $5tip. So after a delivery fee & an additional $5 tip, it cost more than the sandwich. CHECK YOUR BANK STATEMENTS AFTER YOUR PURCHASE.
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