Moe's Southwest Grill

I got a burrito and they gave me a quesadilla, pure laziness, couldn’t even roll a tortilla.

Before i go to any restaurant, i google the hours to make sure i’m not wasting my gas and time. Today 7/25/24 the store was supposed to close at midnight. It states that online and on the door at Moes, just for them to tell me they’re closed. All i’m saying is update your hours because this is false advertisement.

Atmosphere: 1

Food: 1

Service: 1

Very skimpy with the meat they give you. I went today for the second time hopping it would be better, but I think it was actually an even smaller portion of meat, than the first time. Almost $10 down the drain. I do not recommend this place and I will not be back, thanks.

Atmosphere: 2

Food: 2

Service: 2

Employees were very rude and had terrible attitudes. I order a bowl with chicken and the employee gave me a very small portion of chicken. I then asked for more and was charge extra. I got chips as well and they very cold and stale. I informed the employees and asked for fresh chips and they said the chips all will taste the same. They then proceeded to give the customer after me fresh chips from the machine. I’ve never encountered employees with such terrible attitudes.

Atmosphere: 1

Food: 1

Service: 1

I always say I like Moe's better than Chipotle, but every time I go it's dirty. Tables, counters at drinks are sticky, drink machines are dirty and have layers of dust visible, flies around the food, and this time flies were visibly landing in both the onions and queso. Service is also usually slow and not very friendly. POS was very slow.

This seems like issues that would be easy to address. I like the food better, but I'm about to be switching to Chipotle, because these issues just never improve.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Quesadilla

Food was too tasty. We got burrito, bowls, & a stack. Everyone loved their food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nachos, Stack, Burrito Bowl, Quesadilla

People behind the counter act like it’s their own meat, gave me half a scoop at first and charged me double for barely even proper portions.

Atmosphere: 1

Service: 1

Recommended dishes: Stack

They’ve mixed up my order with someone elses and given me the wrong food multiple times. They remake it for free, but its still so annoying and a huge waste of time.

Service: 1

Absolutely terrible service. Ordered and online order at 7 pm and it said it would be ready at 7:20. I sat and waited till 7:40 then eventually just got in line and made them make my ONLINE ORDER. None of the workers are doing anything and they don’t care. They are just ready to go home.

Atmosphere: 1

Food: 1

Service: 1

I'm originally from Florida, where we have tons of Moe's, but now I live somewhere where we don't, so I was so excited to go to Moe's in Tuscaloosa! However, it was such a let down. No one yelled "Welcome to Moe's!" (maybe that's not a thing anymore?) and when I ordered a quesadilla, they said "we're not doing quesadillas right now," even though two people in front of me had just ordered them and there were two on the grill. The chips were also stale. I was so sad!

Atmosphere: 1

Food: 2

Service: 1

Worst customer service ever.. your black watch out. Like most places in Tuscaloosa.

Service: 1

I’ve been to Moe’s a handful of times since 2021. The crew has always exceeded my expectations by keeping everything so neat and organized I would almost say it’s perfect. They are incredibly welcoming, efficient, and driven to create a positive experience for everyone. The food is delicious and compares to that of Taco Casa except the atmosphere and crew are a lot more enjoyable with open colors and lively teammates who want to get the job done exceptionally well. I highly recommend MOE’s.

Atmosphere: 5

Food: 5

Service: 5

Amazing food. Amazing service. Everything is done efficiently, effectively and with care for the customer! This is the ONLY Moes I do business with! catering and all.

Atmosphere: 5

Food: 5

Service: 5

This location cared a lot about producing a quality product.

Service and food was outstanding! First time was great. My girls loved it.

Atmosphere: 5

Food: 5

Service: 5