Moe's Southwest Grill

Just was here today with my family and we had a wonderful time! Food was great! They even played great music (especially beautiful classic music)! Employees were friendly and helpful.

I used to love this place until I found out they fired the most loved employee over a fake harassing phone call that was made while she was off. She became family to us. How could you all do that to a lady that's 8 months pregnant??!! We definitely won't patronize this business anymore!!!

Atmosphere: 1

Food: 1

Service: 1

Good food and great service!

Atmosphere: 4

Food: 4

Service: 5

This Moe's has been irreparable to my bank account.

Atmosphere: 5

Food: 5

Service: 5

Moe’s Southwest Grill offers a fast-casual dining experience that stands out in the crowded Tex-Mex scene. Known for its vibrant atmosphere and friendly service, Moe’s greets customers with a cheerful “Welcome to Moe’s!” upon entry. The menu features a variety of customizable options, including burritos, bowls, tacos, and quesadillas, allowing patrons to tailor their meals to personal preferences. One notable aspect is the inclusion of free chips and salsa with every order, enhancing the value proposition.

Atmosphere: 5

Food: 5

Service: 5

They let me in at the last minute, so grateful for kind staff!!

Service: 5

The staff went above and beyond to make sure my kids had a great experience. They did the same with my food order and told me about different specials they had for kids on certain days.

Atmosphere: 3

Food: 4

Service: 5

Great customer service!!

Went in today with my friend we both ordered bowls. While in line nobody was in the front but 1 girl so finally maybe 5 mins another girl came from the back by then it’s now 5 of us in line she proceeds to make 2 online bowls JUST TO SIT THEM ASIDE then started on us I come here maybe 1-2 times a week so I’m aware of portions sizes she gets a attitude & puts a BIG SCOOP of beans on my bowl then half a scoop of meat on the bowl so I asked for a little more or I was not going to pay for a bowl she then added a little bit more gets rude then tries to b nice nasty saying anything else?? Have a nice day assuming she is a manager because of her shirt but listen here ms stiff wig! The whole vibe was off she had no name tag! No gloves! No hair net JUST DISGUSTING. I will now in the future never return during the day & only at night that’s only when I get the best service which at other places it’s the other way around pleaseee get ms ma’am out of the restaurant she’s horrible!

If I could leave 0 stars, I would! The service is terrible! My boyfriend went to pick up an online order and waited 15 minutes in an empty store. The staff is always rude and unwelcoming. I paid about $16 for this sad and mostly empty burrito bowl. I have never had this problem at a Moe’s location and am not one to leave reviews but this is unacceptable. I would 100% not recommend this location to anyone unless they want to get treated like a problem and also not get what they paid for. I worked in food service for many years and this kind of poor service makes me realize how customers become so disgruntled - if this is the experience they routinely have, I don’t blame them.

Great people, Great Service!

I would give six stars if I could! Food is amazing as always, but the service is the real showstopper! Staff is attentive and helpful, and the manager is top of the line! He works on the line with the rest of the staff and goes out of his way to make every customer feel like a VIP!

The food was so fresh and delicious. The customer service was amazing and the store was clean. The music was a cherry on top.

I came in recently and I had one of the most enjoyable experiences of my life it was very easy and smooth to place an order and get my food early and the lady named Lisa she's the one that made my experience one of the top experiences I've had in Tuscaloosa I hope you guys are taking care of her and the rest of your staff because they are irreplaceable would love to come back and highly recommend to all my friends

Atmosphere: 5

Food: 5

Service: 5

Ordered delivery they sent me what they thought should have been in my bowl, not what I ordered and when I tried to reorder they cancelled it, closed all deliveries and wouldn't answer the phone despite being 2 hours away from their close time. Sad for this to happen since I really like the food and never had an issue with them but that's ridiculous. 12/29/24 7pm.

Atmosphere: 1

Food: 1

Service: 1