Moe's Southwest Grill

The staff went above and beyond to make sure my kids had a great experience. They did the same with my food order and told me about different specials they had for kids on certain days.

Great customer service!!

Went in today with my friend we both ordered bowls. While in line nobody was in the front but 1 girl so finally maybe 5 mins another girl came from the back by then it’s now 5 of us in line she proceeds to make 2 online bowls JUST TO SIT THEM ASIDE then started on us I come here maybe 1-2 times a week so I’m aware of portions sizes she gets a attitude & puts a BIG SCOOP of beans on my bowl then half a scoop of meat on the bowl so I asked for a little more or I was not going to pay for a bowl she then added a little bit more gets rude then tries to b nice nasty saying anything else?? Have a nice day assuming she is a manager because of her shirt but listen here ms stiff wig! The whole vibe was off she had no name tag! No gloves! No hair net JUST DISGUSTING. I will now in the future never return during the day & only at night that’s only when I get the best service which at other places it’s the other way around pleaseee get ms ma’am out of the restaurant she’s horrible!

If I could leave 0 stars, I would! The service is terrible! My boyfriend went to pick up an online order and waited 15 minutes in an empty store. The staff is always rude and unwelcoming. I paid about $16 for this sad and mostly empty burrito bowl. I have never had this problem at a Moe’s location and am not one to leave reviews but this is unacceptable. I would 100% not recommend this location to anyone unless they want to get treated like a problem and also not get what they paid for. I worked in food service for many years and this kind of poor service makes me realize how customers become so disgruntled - if this is the experience they routinely have, I don’t blame them.

Great people, Great Service!

I would give six stars if I could! Food is amazing as always, but the service is the real showstopper! Staff is attentive and helpful, and the manager is top of the line! He works on the line with the rest of the staff and goes out of his way to make every customer feel like a VIP!

The food was so fresh and delicious. The customer service was amazing and the store was clean. The music was a cherry on top.

I came in recently and I had one of the most enjoyable experiences of my life it was very easy and smooth to place an order and get my food early and the lady named Lisa she's the one that made my experience one of the top experiences I've had in Tuscaloosa I hope you guys are taking care of her and the rest of your staff because they are irreplaceable would love to come back and highly recommend to all my friends

Atmosphere: 5

Food: 5

Service: 5

Ordered delivery they sent me what they thought should have been in my bowl, not what I ordered and when I tried to reorder they cancelled it, closed all deliveries and wouldn't answer the phone despite being 2 hours away from their close time. Sad for this to happen since I really like the food and never had an issue with them but that's ridiculous. 12/29/24 7pm.

Atmosphere: 1

Food: 1

Service: 1

I love moes and it is my favorite restaurant, but this specific moes took over an hour to prepare a small online order when they were not busy at all. Employees simply didn’t care to work. They spent most of the time complaining about having to work even though they were not working and complaining about how busy they were even though it was their fault as they weren’t making the online orders and people piled up. I don’t understand how workers can be so bad at their job.

Service: 1

Don’t bother going to this restaurant. If you order ahead they won’t even start making your food until 45min later. Waited for 20 min in the store then asked for a refund because we were tired of waiting and only then did they START making our order. Another time we ordered from here and our order was completely wrong yet had our name on the bag. Not worth the headache.

Atmosphere: 1

Food: 2

Service: 1

Oh, it was ridiculous. The weight was 39 minutes. The order was called in 20 minutes before. Will never go back again. Poorly Ron.

Went for a late night dinner and the service was prompt and professional. Food was delicious and I enjoyed every bite.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Adobo Chicken, Bowl, The Homewrecker Burrito, Homewrecker

Hi, Moe’s itself is great but the G.M Darius Fowler is terrible. He is very rude and very inconsiderate. He doesn’t do his job as a G.M he’d rather come behind us in the middle of a rush make hisself some food and go sit down and eat like he was doing before without ringing up his order and using his discount like everyone else. He doesn’t really do anything beneficial for the crew he’d rather leave us a list of 20-30 things to do that he “couldn’t” on morning shift because “it was things going on”. He doesn’t even have enough common decency to have to correct size work shirt and he never orders to supplies we need in the store until it runs out and the managers are complaining because we are in a rush. He doesn’t have proper communication skills as G.M he’d rather talk down about you to the managers and tell them you relay the message to you and let’s not talk about scheduling. He take vacations when he wants but you notify weeks in advance about your schedule and the days you can’t work he doesn’t care. He NEVER does the schedule correctly!!!!!! Instead he updates it in the middle of the week and you aren’t properly notified unless YOU look in the GroupMe and if you don’t operate on the updated schedule because you weren’t notified he’s upset with you and cuts your hours. Or he messes up the schedule over and over again and waits later in the day to say anything and he wants to call someone in EVERYDAY and gets upset when you don’t come in because of HIS NEGLIGENCE when it comes to the schedule. So morally, Darius Fowler is a terrible G.M and i do no recommend him for ANY managerial position. (p.s these images are the proof of what i’m saying the problems are)

Atmosphere: 1

On August 14 Jai’Kylah’s crew was great ! The service was phenomenal Also the crew Wyn , Shanice , Josh , and Zaria were also great ! Amazing store !

Atmosphere: 5

Food: 5

Service: 5