I recently stopped by the Taco Bell in Tuscaloosa, AL (1000 Skyland Blvd E) and, unfortunately, my experience was less than ideal. I’ve eaten at Taco Bell locations all over, and while fast food isn’t typically a five-star experience, this visit was particularly rough.
First, the ordering experience was slow and disorganized. There were multiple employees at the counter, but it seemed like no one was coordinating efficiently. I waited in line for over 10 minutes just to place my order, which included a Crunch wrap Supreme and a couple of tacos. Once I received my food, I noticed that my order was partially incorrect — one of my tacos was missing, and the Crunch wrap was wrapped sloppily and slightly cold.
The dining area was another point of concern. Tables had crumbs and leftover wrappers from previous customers, and the floor around the seating area was sticky in some spots. It felt like the staff weren’t cleaning as frequently as they should, which is disappointing, especially for a fast-food chain that emphasizes convenience and hygiene.
The worst part of my visit, however, came after eating. Within an hour of finishing my meal, I had to urgently use the restroom. I have had Taco Bell meals before without issue, so this felt extreme. Unfortunately, the restroom itself was also disappointing. The toilet paper was partially used and the sink area was messy, which made an already unpleasant situation worse. I understand fast food isn’t always gourmet, but cleanliness and basic comfort should be a minimum standard.
I also want to mention the staff, who were polite enough but seemed overwhelmed. One employee apologized for the delay at the register, but there didn’t appear to be a system in place to prevent these issues from happening. I feel that with better management and attention to cleanliness, many of the problems I experienced could have been avoided.
In summary, my experience at the Taco Bell in Tuscaloosa was disappointing on multiple fronts: slow service, messy dining area, partially incorrect orders, and an unfortunate post-meal experience that left me extremely uncomfortable. For a fast-food location, efficiency, cleanliness, and basic quality are the bare minimum, and this location failed to meet those standards during my visit.
I hope the management takes this feedback seriously and improves their cleanliness, staffing, and food handling practices. I do not plan to return anytime soon unless I hear that significant improvements have been made. For now, I would rate this location 2 out of 5 stars. Fast food should be convenient and reasonably comfortable, but this visit was anything but.
Atmosphere: 2
Food: 2
Service: 2
James Lankford
They were slammed packed with a huge line and a ton of people inside. One worker from the back stated it was just her back there preparing orders and to please give her some leverage. I wish I had cash to tip her directly. Everything went smoothly with the conditions they had. Guy at the drive thru was nice and awesome. Just wanna highlight whoever was in kitchen this night you deserve the world. Got our extremely picky online order right to a T while they were slammed busy. Give her the praise she deserves thank yall!!
Atmosphere: 5
Food: 5
Service: 5
Ashton Silvers
So incredibly slow with just 3 cars in the drive thru. Staff could care less.
Atmosphere: 1
Food: 3
Service: 1
Trevor Hill
Employees screaming at each other while I wait 25 mins for an order when it’s not even busy. Food somehow still cold. Make a taco at home, even if you’re a terrible cook it can’t be much worse
Atmosphere: 1
Food: 1
Service: 1
Matt English
I wish I could put zero for everything.
Atmosphere: 1
Food: 1
Service: 1
Jordan Lusk
Ashley made my experience the best I’ve ever had at any Taco Bell. She deserves a raise or promotion. Beyond impressed with her professional and work ethic.
Atmosphere: 5
Food: 5
Service: 5
Watts Family
Waited forever for my food. Gotta be the worst Taco Bell I’ve ever experienced. Would rather eat at the dining hall
Atmosphere: 1
Food: 4
Service: 1
Blue Bird 1
They move all cars to parking lot , I waited 10 minutes for food to be ready ….. not happy with service at all , skimpy on food. .
Atmosphere: 1
Food: 1
Service: 1
Bailey Hanun
Chips were hard and they seriously give me this much cheese every time like I don’t pay for it
It is a very, very clean establishment. Narayah was very kind and helpful with my order.
Tokyo
Learn what no ice means.
Service: 1
Jeremiah KJV
I literally just had the guy behind the counter drop my food on the counter and just walk away. Didn't say a word AT ALL. Really rude. Guy looked like he was mixed. Kind of looked like he might have been gay (I don't have anything against that, just saying). I don't know. That's just extremely rude. I have had a bad experience with rudeness at this Taco Bell before. The one right across the street from Lighthouse church. I'm not sure why workers act stuck up here sometimes. I mean...get over yourself. You work at Taco Bell dude. All jobs are important but you aren't the CEO of the company or anything.
Service: 1
Matt Mavigliano
Trash. Would not waste my time…. ugh
Atmosphere: 1
Food: 2
Service: 1
Bettie Brown
I didn't get all my order tried call 10 times they would not answer the phone I really wanted my CT chicken quesadilla I know it after 1 but answer the phone
I recently stopped by the Taco Bell in Tuscaloosa, AL (1000 Skyland Blvd E) and, unfortunately, my experience was less than ideal. I’ve eaten at Taco Bell locations all over, and while fast food isn’t typically a five-star experience, this visit was particularly rough.
First, the ordering experience was slow and disorganized. There were multiple employees at the counter, but it seemed like no one was coordinating efficiently. I waited in line for over 10 minutes just to place my order, which included a Crunch wrap Supreme and a couple of tacos. Once I received my food, I noticed that my order was partially incorrect — one of my tacos was missing, and the Crunch wrap was wrapped sloppily and slightly cold.
The dining area was another point of concern. Tables had crumbs and leftover wrappers from previous customers, and the floor around the seating area was sticky in some spots. It felt like the staff weren’t cleaning as frequently as they should, which is disappointing, especially for a fast-food chain that emphasizes convenience and hygiene.
The worst part of my visit, however, came after eating. Within an hour of finishing my meal, I had to urgently use the restroom. I have had Taco Bell meals before without issue, so this felt extreme. Unfortunately, the restroom itself was also disappointing. The toilet paper was partially used and the sink area was messy, which made an already unpleasant situation worse. I understand fast food isn’t always gourmet, but cleanliness and basic comfort should be a minimum standard.
I also want to mention the staff, who were polite enough but seemed overwhelmed. One employee apologized for the delay at the register, but there didn’t appear to be a system in place to prevent these issues from happening. I feel that with better management and attention to cleanliness, many of the problems I experienced could have been avoided.
In summary, my experience at the Taco Bell in Tuscaloosa was disappointing on multiple fronts: slow service, messy dining area, partially incorrect orders, and an unfortunate post-meal experience that left me extremely uncomfortable. For a fast-food location, efficiency, cleanliness, and basic quality are the bare minimum, and this location failed to meet those standards during my visit.
I hope the management takes this feedback seriously and improves their cleanliness, staffing, and food handling practices. I do not plan to return anytime soon unless I hear that significant improvements have been made. For now, I would rate this location 2 out of 5 stars. Fast food should be convenient and reasonably comfortable, but this visit was anything but.
Atmosphere: 2
Food: 2
Service: 2
They were slammed packed with a huge line and a ton of people inside. One worker from the back stated it was just her back there preparing orders and to please give her some leverage. I wish I had cash to tip her directly. Everything went smoothly with the conditions they had. Guy at the drive thru was nice and awesome. Just wanna highlight whoever was in kitchen this night you deserve the world. Got our extremely picky online order right to a T while they were slammed busy. Give her the praise she deserves thank yall!!
Atmosphere: 5
Food: 5
Service: 5
So incredibly slow with just 3 cars in the drive thru. Staff could care less.
Atmosphere: 1
Food: 3
Service: 1
Employees screaming at each other while I wait 25 mins for an order when it’s not even busy. Food somehow still cold. Make a taco at home, even if you’re a terrible cook it can’t be much worse
Atmosphere: 1
Food: 1
Service: 1
I wish I could put zero for everything.
Atmosphere: 1
Food: 1
Service: 1
Ashley made my experience the best I’ve ever had at any Taco Bell. She deserves a raise or promotion. Beyond impressed with her professional and work ethic.
Atmosphere: 5
Food: 5
Service: 5
Waited forever for my food. Gotta be the worst Taco Bell I’ve ever experienced. Would rather eat at the dining hall
Atmosphere: 1
Food: 4
Service: 1
They move all cars to parking lot , I waited 10 minutes for food to be ready ….. not happy with service at all , skimpy on food. .
Atmosphere: 1
Food: 1
Service: 1
Chips were hard and they seriously give me this much cheese every time like I don’t pay for it
Atmosphere: 1
Food: 1
Service: 1
It's a good 🔔
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It is a very, very clean establishment. Narayah was very kind and helpful with my order.
Learn what no ice means.
Service: 1
I literally just had the guy behind the counter drop my food on the counter and just walk away. Didn't say a word AT ALL. Really rude. Guy looked like he was mixed. Kind of looked like he might have been gay (I don't have anything against that, just saying). I don't know. That's just extremely rude. I have had a bad experience with rudeness at this Taco Bell before. The one right across the street from Lighthouse church. I'm not sure why workers act stuck up here sometimes. I mean...get over yourself. You work at Taco Bell dude. All jobs are important but you aren't the CEO of the company or anything.
Service: 1
Trash. Would not waste my time…. ugh
Atmosphere: 1
Food: 2
Service: 1
I didn't get all my order tried call 10 times they would not answer the phone I really wanted my CT chicken quesadilla I know it after 1 but answer the phone
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