The Baked Bear

Stood in like for no joke 12 minutes while the workers were doing who knows what in the back. Finally the lady in front of us knocked on the window to get their attention to help us. And then I had to tell the man my order 3 times because he kept getting me the wrong thing. Love the cookies, but they need some new workers

Atmosphere: 3

Food: 5

Service: 1

We have been long time fans of Baked Bear. However, we came here a few weeks ago and asked for Bear Bowls, only to be told they didn’t have any. We asked if they could just put the cookie in the tin bowl, and they came back with a small paper cup as the only option, and the cookie wouldn’t even fit, yet we could see that they had the tin bowls in stock. So why they couldn’t just use the tins beats me. Tonight, we gave them another shot. Asked for bear bowls again, was told the same thing, and I asked if they only sell a certain amount of them each day, and the girl told me no, but they just simply didn’t have them. Again, why not just use the tin bowls and place the cookie at the bottom. It’s the same thing. Then my parents asked for a brownie, they said they didn’t have that either. Then as an excuse they said their baker didn’t show up for work today. Would also like to mention that the young black kid who works here mumbles the entire time he asks questions, such as what ice cream flavor and what toppings, and you can always barely hear him. Very bad past two experiences and very disappointed.

Atmosphere: 2

Food: 1

Service: 1

The ice cream is great, but when we went in tonight there was nobody in the building. A few minutes later one of the employees walked in from her car. After being served, we sat down but then she went back outside? There were two employees who just sat in their car. Very unprofessional and made us uncomfortable being left alone in the building.

Atmosphere: 3

Food: 5

Service: 1

Awesome tasting ice creams. This was our first time visiting here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Fudge

Best ice cream I have found in town since I moved here. I’m not into sweets, but every now and then I crave some, even though the small intake 3 days to finish lol. I always get the blackberry crumble.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blackberry Crumble

Food wasn’t that great, I only wanted a small cup of ice cream (kids size) due to dietary restrictions and they refused to give me one regardless of reason. Lady said she’d give me the same amount as a kids cup for the full price adult cup (lol). Super inconsiderate- I only wanted a small bit of ice cream, like half a kids cup. I got it anyway, but I should have just said Nevermind. We won’t be back. If I want just a small bit of ice cream for health reasons, I should be able to get it.

Atmosphere: 3

Food: 2

Service: 2

Gosh how I hate this place because it us soooooooo good and I always leave miserable....place is awesome!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custom Ice Cream Sandwich, Cookies

Ice cream was out of this world!!!

Atmosphere: 5

Food: 5

Service: 5

First time visiting when we stopped through Tuscaloosa and it was an awesome experience! The young lady that helped us was so quirky, sweet and patient/helpful! The cookie sandwich was delicious! Ice cream is great quality and I had the chocolate chip and macadamia nut cookie to make my sandwich. Delicious combo! Will definitely come back if I'm ever in town!

Atmosphere: 5

Food: 5

Service: 5

First time stopping by with my nephew. Ladies were so kind and patient and even gave suggestions. Everything was delicious!

Wonderful customer service from Amber and delicious ice cream sandwiches!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookies, Ice Cream Options

Fabulous customer service with a nice assortment of good cookies!

Atmosphere: 4

Food: 4

Service: 5

It’s some of the best ice cream and cookies I’ve ever had. You also get a lot for the price, so I definitely think it’s worth it. They also have some pretty cool flavors that change every month.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custom Ice Cream Sandwich

Vegetarian options: Vegan ice cream

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pint of Ice Cream, Cookies

My kids love coming here. Great service and the ice cream is fantastic.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custom Ice Cream Sandwich