The Juicy Crab Tuscaloosa

I could give ZERO stars. Ordered my food ON THEIR WEBSITE but wanted to dine-in due to having to catch a flight. When I first arrived, the young lady was outside smoking her vape recording herself while my husband and I waited at the front. As I was approaching to go get her, she then came-in then immediately proceeded to inform us that she is not a cashier. I explained I just wanted to get my food. Before I just went and sat down to eat, I let her know I’d be dining in. She then says that according to their policy if you order TAKE OUT you can not dine in.

My husband and I only placed the order online due to my flight but was going to order cocktails as well. The young FaceTimes the manager, manager standing firm on I can not eat there. After trying to figure out where I’m going to eat my food, I went back inside and saw the manager. She was nice but the reasoning did not seem valid as she states “people order their food online and want to dine in and we still have to clean the table and they don’t tip. Most restaurants have the same policy”. I tried explaining my flight and the fact we were ordering drinks, and some old man interrupted and told her to just refund us our money.

AFTER refunding the money she states we can go sit at the bar and since the food is already made then we just have to pay for everything over again. NOTHING ABOUT THIS MAKES SENSE. The food was order through their website, from their restaurant, and I wanted to enjoy my food SITTING DOWN WHERE I PURCHASED MY FOOD FROM. I’d like to also state that the establishment was EMPTY, only customers present were myself, my husband, and maybe 4 other people.

Where was I suppose to eat my food? My husband and I tip everywhere we go generously, so if a tip was truly a concern it should’ve been expressed and the young lady could have received her blessing on the spot. I order my food ahead and eat inside very often as I’m impatient when it comes to waiting for food. Even after explaining the policy, she flips through several postings taped to the register to show me the policy.

I’ve been to this establishment many times and was just literally trying to visit one of my fav spots before going back Texas. This is beyond disappointing and utterly frustrating. Many blessings to them but they’ve lost a good customer.

Atmosphere: 1

Food: 1

Service: 1

Potatos could be cooked a bit longer. Wasn't soft. Other than that it was great

Atmosphere: 5

Food: 4

Service: 5

Customer service was amazing. Made my bf’s birthday special

Atmosphere: 5

Food: 5

Service: 5

I love this place!!!! Service can use some adjusting but the food makes up for it big time . I come here weekly, love love love this place

Good at times depends on the workers

Atmosphere: 3

Food: 3

Service: 3

We eat a juicy crab all the time and have spent lots of money here including birthdays! Today my husband wanted to eat at juicy crab on his lunch break. I ordered Togo. When I walked in to get our food I asked the waitress if I could buy two drinks and eat outside would it be okay to get free refills. She said yes. As we were outside on patio eating the manager came outside and told us the patio is closed you can’t eat out here. I said oh okay, we will just come inside she said NO your ordered to go and you have to leave. People order to go and eat inside all the time and this place was not busy so I don’t understand why it was a big deal for us to eat the food we had just bought. I will never spend any more money at this food establishment again! I was very respectful and packed my food back up and left!

Atmosphere: 1

Food: 5

Service: 1

I had such a great experience at the Juicy Crab in Tuscaloosa.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: clst Snow Crab Legs

Everything was great

Atmosphere: 5

Food: 4

Service: 5

Coco the manager was super sweet and understanding. She even showed empathy up until the closing minute, not hour but MINUTE. She showed respect to the employees after a mix up and I haven't seen that in a while. Thanks for the awesome empathetic experience.

Below average service and I waited like 30 minutes before my waitress came to the table.

Atmosphere: 3

Food: 3

Service: 1

The food was good but service was slow very slow took forever for server to see us and take our order with only a handful of people dinning. The server completely forgot to get us crab tools to eat the crab we ordered to were by the time I had to go ask someone else our crab was cold and we just took it to go…

Came to this establishment today at 8:45pm and was told only to go orders and the bar was closed because “ we bout to close at 10 and I’m ready to go home” the employee stated. I normally enjoy myself here but not today! I’m pretty sure the owner doesn’t know that they are losing money because me and my wife and several other groups of people turned around.

It had been at least 2 years since I've eat here..but my daughter & her friends love it. So she wanted to come celebrate her Sweet 16.. so I've visited here 3 times b/t May 7 & June 6... May 7 (7pm) everything was good... service, food, drinks; visited May 23 (6pm) & the drinks were nasty, the food wasn't great & the server MIA alot..then today June 6 (9pm), the floor was so slippery, it felt disgusting to walk on, food was good, we had water to drink & our server seemed new but tentative. Its really a hit or miss! I gave it a 4 🌟 for average of all 3 visits!

My family and I enjoyed our food everything was hot and fresh!

Service was good food good. I don't agree with them putting my tip on my ticket a party of 4 . 2 Adult and 2 children. 139.53