Bruster's Real Ice Cream
1008 Vestavia Pkwy, Vestavia Hills
(205) 978-2347
Recent Reviews
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Loved the chocolate chip cookie dough ice cream cup! The staff was very nice and quickly prepared my order. Very grateful for my experience here ?
Food: 5
Service: 5
I am not typically the kind of person to leave an angry review. But I feel like our experience warrants it. While at Bruster's, myself (30 wks pregnant), my husband, and our 14 month old were enjoying ice cream. It started to rain, but we were under an umbrella and not getting wet. A Bruster's employee came out and took the umbrella while I was sitting at the table with my daughter, leaving us both soaking wet while my husband rushed to get the car once he noticed what was going on. This is not proper service - let alone treatment for a very pregnant woman and baby. I don't care if this is store policy, the employee could have politely waited a moment while we gathered our things, but instead jumped on the table to grab the umbrella before we had even a second to collect ourselves and put our daughter in her stroller. You should be ashamed if you think this serving your customers well.
Atmosphere: 1
Food: 4
Service: 1
Welcome to Bruster’s, that kicks you out while it’s raining because their umbrellas aren’t “umbrella material.” Apparently they need to take their umbrellas in while it’s raining, even if paying customers are using it as shelter.
God Forbid their umbrellas get wet. As long as you pay for their room temperature ice cream, they are okay sending my wife and baby out in the rain without allowing me to get the car.
Fabulous service Buster’s. Very much NOT kid friendly. Hope your umbrellas are safe. We won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Great ice cream. Tons of options. It's definitely a chain, but it's quality stuff. Only negative that ever stands out, especially with kids, is no bathroom. I realize this may be by design, but it definitely has potential to create some issues!
Atmosphere: 4
Food: 5
Service: 4
Amazing ice cream! They always have the best flavors and super fresh!! The staff is sweet and friendly. Love this place.
Atmosphere: 5
Food: 5
Service: 5
My ice cream was melted and they all abandoned their posts to talk to their friends in the back. Left 2 customers hanging. Would never come back. Disappointed ☹️. Only 2 came back out. They deserve a raise. If you don't replace these workers with actual grown people then you won't be seeing money making opportunities. Your workers should be featured on kitchen nightmares! ?
Atmosphere: 1
Food: 2
Service: 3
Love Brewsters ice cream. Walled Cones are great.
Atmosphere: 5
Food: 5
Service: 5
Terribly inconsistent. Almost always get very tiny scoops. Twice I’ve gotten the amount of ice cream that you would normally expect. I’ve given them so many chances. Will probably be driving to Culver’s from now on. Bruster’s is too expensive for such a tiny amount.
Food: 4
Service: 3
My ice cream was melted and they all abandoned their posts to talk to their friends in the back. Left 2 customers hanging. Would never come back. Disappointed ☹️. Only 2 came back out. They deserve a raise. If you don't replace these workers with actual grown people then you won't be seeing money making opportunities. Your workers should be featured on kitchen nightmares! ?
Atmosphere: 1
Food: 2
Service: 3
Got the ice cream which was great, but I asked for ice water and he said we don’t offer that.Seriously if Giving Customers Ice Water is too much of an Expense or Labor Intensive for you, then close your doors!!!!Customer service goes a long way today, and water and cups are very inexpensive. If you don’t want to use your Brand Name Cups, order a nice size plastic clear cup and give that out. In Summer weather, there is a demand for water and it’s not that difficult to provide
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
I’ve been to this location a few times, just left today… everytime it’s the same.A bunch of teenagers with bad attitudes
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Waffle
Love our little sweet dates here!
Atmosphere: 5
Food: 5
Service: 5
Nice to have a place that still makes their own ice cream. Unique flavors and variety offered is impressive!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie Sundae, Cotton Candy Explosion, Birthday Cake Ice Cream, New York Cheesecake
Not worth the price. I was very disappointed in their birthday cake flavor. Nothing like what I expected. It literally tastes like vanilla ice cream with icing and sprinkles. I was expecting actual cake to be in the ice cream.
In response to the reply: I didn't like it. It had too much icing, too many sprinkles and I don't like either. The Birthday Cake ice cream I'm used to eating is nothing like this. I didn't see any descriptions for the flavors. I just wish I could've gotten a refund. The taste isn't worth the price.
I come from time to time to get me some good ol' icecream, and might I say Bruster's still got it.The servers are still so sweet and kind and they remembered, I love the fudge lol.
Atmosphere: 5
Food: 5
Service: 5
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