Had a misfortunate experience at this red lobster location while celebrating a wonderful occasion. Everything was going questionably up to the point where we got the bill. When I saw it I immediately saw misinformation and lies, that could almost be outright called a scam. We ordered three shrimp choice entree and deliberately asked for 2 add-ons to save money. The menu advertised up to 2 add-ons per entree at a discounted price. We were not given a discount for our first add-on, the crab Legs. The second add-on was listed on the receipt as an appetizer when we specifically asked for an add on, resulting in a 11 dollar up charge. On top of all of this, everything was dry and rubbery, our crab was served without claw crackers or butter, and the rest of the food was just as bad. Would recommend you avoid this restaurant entirely and save your appetite and money.
Atmosphere: 1
Food: 1
Service: 1
Francie Weissend
Subpar food, dry crab, rubbery scallops wrapped in microwave bacon, overcharged scam, took a bill that was suppose to be around 50$ and made it 80$ with wrong charges on purpose, would not recommend
Atmosphere: 1
Food: 1
Service: 1
Laria Summerville
Our server was very good I was not excited about my meal the portions are much smaller than expected I had to send my order back due to over cooked then had to get it to go due to amount of time it took to receive it again. This is not the Red Lobster I remember I feel as I’m y meal didn’t match my price the lobster tail came from a baby as well as the beef 🫣. Again the servers were very nice it was the food that didn’t meet my expectations.
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Seafood
Anna Walling
I have to be honest, I came here on Valentine’s Day and although we had a reservation we had to wait for two hours. The food was great and our server was extremely kind and attentive (brown A) but everything was hard to enjoy after hours of waiting and cancelled plans.
Atmosphere: 2
Food: 5
Service: 5
Xavier Scaife
Sesame Soy Salmon Bowl was prepared correctly. Satisfied.
Atmosphere: 4
Food: 5
Service: 4
Allen Horne
I was pretty disappointed and let down by this visit.
The food was mediocre at best. The popcorn shrimp were good, likely because they’re cooked to order, but my sides weren’t even lukewarm. I asked to have them remade, which isn’t something I should have to do at a sit-down restaurant. My wife said her food was okay, but nothing special.
The bigger issue was the condition of the restaurant. It’s in desperate need of maintenance. Ceiling tiles were missing, the HVAC vents were covered in dust, and the whole place just felt neglected. The lighting was particularly bad—many of the LED fixtures were failing, flashing like a broken strobe light. One directly above our table flickered the entire meal, and moving seats wouldn’t have helped because several others were just as bad.
I know Red Lobster is under new leadership, so I’ll give it time to see if things improve. But for now, I’ll be sticking to the freezer section.
Atmosphere: 1
Food: 2
Service: 3
Ericka Gates
I received nearly burnt biscuits not once but 3 times after asking the waitress for fresh ones. We also did not receive our appetizer. We received our entrees 1st so we got the appetizer to go. We were not happy with our experience at this location at all.
Was a little slow service but our waiter Andrew was great!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Seafood
Alex
I had a reservation for 6:30. My girlfriend and I waited until 7:30, an entire hour, to be seated. During that time 2-3 walk ins were seated and 1-2 groups with reservations we seated before us, all of which had reservations later than ours. At 7:00 I asked how much longer was the wait going to be and when I asked she wrote my name on the end of her list, 30 minutes after our reservation. I understand it was busy, especially that night but we were very clearly forgotten about and looked over multiple times. At 7:30 we decided to leave because it was only getting more packed. I used to love Red Lobster but now I just can't recommend it to anyone knowing the kind of service they provide. 0/10 don't waste your time with this place.
Jack
Craving Walt's Shrimp. Excellent!!! Ice cold salad w ranch and an excellent loaded potato . Confusing menu and no patrons. I miss the old Red Lobster commercials and a crowded restaurant. However, the food and service were excellent. If it's been awhile since your last visit, give it a try. I think you'll have a nice meal.
David
Food was good - as expected. Service was acceptable, friendly. Biggest issue was issue with wine. Not many choices, but worst thing was they were out of most on the last. Accept the fact that this is not a wine kind of place, but come on - if you list it, have at least half of it!
Chequana Burk
I just left the restaurant without eating because a roach fell off my fork as I was about to take a bite of my Caesar salad , that I was already eating The roach was covered in dressing. I am disgusted. The manager came and told us they knew they had a bug problem. He offered to give us the food to take home but we declined. I am traumatized.
Emma Z was so kind and professional.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits
Emma Z was a great server. The food was just ok but the service was great.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Walt's Favorite Shrimp Platter
No long wait. Order was taken quickly and delivered in a timely manner. Food was great!
Parking: Birmingham AL
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Sailor's Platter, Walt's Favorite Shrimp Platter, Ultimate Feast, Snow Crab, Shrimp Alfredo
Had a misfortunate experience at this red lobster location while celebrating a wonderful occasion. Everything was going questionably up to the point where we got the bill. When I saw it I immediately saw misinformation and lies, that could almost be outright called a scam. We ordered three shrimp choice entree and deliberately asked for 2 add-ons to save money. The menu advertised up to 2 add-ons per entree at a discounted price. We were not given a discount for our first add-on, the crab Legs. The second add-on was listed on the receipt as an appetizer when we specifically asked for an add on, resulting in a 11 dollar up charge. On top of all of this, everything was dry and rubbery, our crab was served without claw crackers or butter, and the rest of the food was just as bad. Would recommend you avoid this restaurant entirely and save your appetite and money.
Atmosphere: 1
Food: 1
Service: 1
Subpar food, dry crab, rubbery scallops wrapped in microwave bacon, overcharged scam, took a bill that was suppose to be around 50$ and made it 80$ with wrong charges on purpose, would not recommend
Atmosphere: 1
Food: 1
Service: 1
Our server was very good I was not excited about my meal the portions are much smaller than expected I had to send my order back due to over cooked then had to get it to go due to amount of time it took to receive it again. This is not the Red Lobster I remember I feel as I’m y meal didn’t match my price the lobster tail came from a baby as well as the beef 🫣. Again the servers were very nice it was the food that didn’t meet my expectations.
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Seafood
I have to be honest, I came here on Valentine’s Day and although we had a reservation we had to wait for two hours. The food was great and our server was extremely kind and attentive (brown A) but everything was hard to enjoy after hours of waiting and cancelled plans.
Atmosphere: 2
Food: 5
Service: 5
Sesame Soy Salmon Bowl was prepared correctly. Satisfied.
Atmosphere: 4
Food: 5
Service: 4
I was pretty disappointed and let down by this visit.
The food was mediocre at best. The popcorn shrimp were good, likely because they’re cooked to order, but my sides weren’t even lukewarm. I asked to have them remade, which isn’t something I should have to do at a sit-down restaurant. My wife said her food was okay, but nothing special.
The bigger issue was the condition of the restaurant. It’s in desperate need of maintenance. Ceiling tiles were missing, the HVAC vents were covered in dust, and the whole place just felt neglected. The lighting was particularly bad—many of the LED fixtures were failing, flashing like a broken strobe light. One directly above our table flickered the entire meal, and moving seats wouldn’t have helped because several others were just as bad.
I know Red Lobster is under new leadership, so I’ll give it time to see if things improve. But for now, I’ll be sticking to the freezer section.
Atmosphere: 1
Food: 2
Service: 3
I received nearly burnt biscuits not once but 3 times after asking the waitress for fresh ones. We also did not receive our appetizer. We received our entrees 1st so we got the appetizer to go. We were not happy with our experience at this location at all.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was a little slow service but our waiter Andrew was great!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Seafood
I had a reservation for 6:30. My girlfriend and I waited until 7:30, an entire hour, to be seated. During that time 2-3 walk ins were seated and 1-2 groups with reservations we seated before us, all of which had reservations later than ours. At 7:00 I asked how much longer was the wait going to be and when I asked she wrote my name on the end of her list, 30 minutes after our reservation. I understand it was busy, especially that night but we were very clearly forgotten about and looked over multiple times. At 7:30 we decided to leave because it was only getting more packed. I used to love Red Lobster but now I just can't recommend it to anyone knowing the kind of service they provide. 0/10 don't waste your time with this place.
Craving Walt's Shrimp. Excellent!!! Ice cold salad w ranch and an excellent loaded potato . Confusing menu and no patrons. I miss the old Red Lobster commercials and a crowded restaurant. However, the food and service were excellent. If it's been awhile since your last visit, give it a try. I think you'll have a nice meal.
Food was good - as expected. Service was acceptable, friendly. Biggest issue was issue with wine. Not many choices, but worst thing was they were out of most on the last. Accept the fact that this is not a wine kind of place, but come on - if you list it, have at least half of it!
I just left the restaurant without eating because a roach fell off my fork as I was about to take a bite of my Caesar salad , that I was already eating The roach was covered in dressing. I am disgusted. The manager came and told us they knew they had a bug problem. He offered to give us the food to take home but we declined. I am traumatized.
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