Potbelly Sandwich Shop

Name: Potbelly Sandwich Shop
Address: 909 SE J St, Bentonville, Arkansas, 72712, US
Telephone: (479) 367-2247
Price range: $
Rating: 3.7

$ • Sandwich Shops, Salad, Fast Food

Hours:
909 SE J St, Bentonville
(479) 367-2247

About Potbelly Sandwich Shop

Potbelly Sandwich Shop in NW Arkansas offers a variety of tasty sandwiches, with the Wreck being a popular choice among customers. Many visitors express excitement about the new location and appreciate the quality of the food, noting that the subs are truly good and worth returning for. The restaurant provides options for both adults and kids, and some customers find their meals to be among the best sandwiches they have had anywhere.

However, the reviews highlight some challenges with the service. Several guests mention that the ordering process is unclear, leading to confusion among employees and customers about where to order items like shakes. This sometimes results in multiple staff asking for the same order or mistakes in order preparation. Some customers experienced delays, with it taking over 15 minutes to make just four shakes. Others mention that staff seem busy and slow, which affects the overall experience.

The atmosphere at Potbelly is described as more of a "wait on yourself" style, with limited condiments and utensils available, making it feel like a "fend for yourself" place at times. Despite this, staff are generally friendly, and the general manager is highly praised for her dedication and leadership, especially during busy times.

Additionally, the restaurant recently opened, so some issues with efficiency and process are understandable. The menu includes typical drinks like sodas and sweet teas, but lacks zero-calorie sweeteners, which disappointed some guests. Overall, Potbelly is appreciated for its food quality and friendly staff, with hopes for improved service and faster turnaround in the future.